Nizam Mushaba | Page 24

First I want to talk about my salesperson, Ian Findley. My experience with Ian was very satisfactory. He was up front with me the entire time, informative, and helpful. I felt like I had a positive experie My experience with Ian was very satisfactory. He was up front with me the entire time, informative, and helpful. I felt like I had a positive experience with him and did not have the "car salesman" experience that people generally fear when going to dealerships. My combined experience with my internet salesperson (Evan Warren) and the Subaru Brattleboro dealership, on the other hand---was quite bad. And because of that I don't think I would recommend anyone else make a purchase through Brattleboro Subaru. Or at least I would advise them to be on their guard and be incredibly careful. My story is as follows: Evan reached out to me via email to ask if I would be interested in the last Forester "Sport" on the Brattleboro lot. I said no thank you after seeing the price he offered and told him I was looking for $2,000 less (i.e., the price I was being quoted at other dealerships and was considering looking at cars on Carmax). In response, Evan said that Brattleboro could accommodate that price. Based on that representation, I shut down the myriad other conversations I was having with other dealers (I had a spreadsheet of ~10 different dealers I was working with), gave a $1000 non-refundable deposit, and drove 2+ hours away from my home from Somerville, MA to Brattleboro, VT to purchase my vehicle. When I got there, the manager declined to honor Evan's deal and told me I would need to pay the additional $2,000. I was floored. After everything I did based on that representation, I can't describe the shock I felt in that moment. The manager first tried to tell me I needed to pay the extra money because "I was mistaken" and that Evan did not commit that price to me, but that Evan instead was just essentially making loose comments about what could or could not be true. This tactic actually infuriated me even more because it was essentially gaslighting. I had numerous conversations with Evan over the phone and via email and we both knew that we were discussing an actual sale price. I flat out told Evan I would not be working with him otherwise. Why else would I be working with a dealership that was 2 hours from my house? And why else would I submit a $1,000 deposit? Both Evan and I knew I would not have done those things if the price was any more than what he committed to. After that, the manager's next tactic was to say that, regardless, Evan was not authorized to drop the price of the car that much. Again, infuriating. Why would anyone work with a dealership if every conversation leading up to the point of sale could just be undermined in this way? And what a position to leave me in this far into the sales process. A truly lose/lose situation and one that left me feeling like I would never in a million years purchase a Subaru again. I will say the manager eventually attempted to soften the blow by meeting me halfway and asking for an additional $1,000 instead of an additional $2,000. I appreciated the effort---but of course you're left wondering: was this a massive ploy to begin with? Was I just another victim to the car dealership machine? It was really unfortunate because I felt so great about the purchase and with my experience with Ian before all of this started going down. I truly think the right way to handle the situation would have been to honor the commitment that Evan made me. My ultimate experience was incredibly harrowing and, as I mentioned, I don't think I could in good faith recommend this dealership to anyone else. One final comment though: Again, I would like to reiterate that I have no complaint about Ian. He was incredibly professional and helpful the entire time. The only positive thing about my experience. More

by ndrew56 Verified Customer Verified Customer

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Very courteous and helpful, took extra time to help with understanding the electronics and how to operate them understanding the electronics and how to operate them More

by inshorefisherman Verified Customer Verified Customer

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John was a pleasure to work with. This is my second purchase, my wife purchased one a few years earlier. The service and parts department are both excellent to work with. I have recommended them t purchase, my wife purchased one a few years earlier. The service and parts department are both excellent to work with. I have recommended them to several people I know and they have reported back that they had the same experience that I had. More

by john.pollard2 Verified Customer Verified Customer

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Everyone, especially Dan, was extremely courteous and helpful. I really appreciated the lack of pressure and the extra time he took to explain tthings. helpful. I really appreciated the lack of pressure and the extra time he took to explain tthings. More

by pennygildea Verified Customer Verified Customer

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Came in not intending to buy a Subaru!! But walked out with one in 2 hours .. Love this place so kind and friendly and knowledgeable about my car.. with one in 2 hours .. Love this place so kind and friendly and knowledgeable about my car.. More

by RICKBRENDAGOOD Verified Customer Verified Customer

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I bought a new Subaru from Chris two years ago. Great experience then, so I went back to him when I decided to upgrade to a newer model! I always come back here for maintenance as well, never had a bad experience then, so I went back to him when I decided to upgrade to a newer model! I always come back here for maintenance as well, never had a bad experience! More

by ari90013 Verified Customer Verified Customer

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Easy to schedule, prompt service, extremely friendly staff. Met or exceeded every expectation. I especially appreciate being able to schedule online, and having Saturdays available. staff. Met or exceeded every expectation. I especially appreciate being able to schedule online, and having Saturdays available. More

by Mavis Verified Customer Verified Customer

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Real pleased with the dealership and the sales staff are really excellent and very pleased with the vehicle as this is my second Outback purchased from this dealership. really excellent and very pleased with the vehicle as this is my second Outback purchased from this dealership. More

by Butch33 Verified Customer Verified Customer

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Everyone was very friendly and helpful. Dan made the whole experience go very well! I have absolutely no complaints about anything, it was a very satisfying experience and I definitely recommend Brattle whole experience go very well! I have absolutely no complaints about anything, it was a very satisfying experience and I definitely recommend Brattleboro Subaru to everyone! More

by DEBBIEGERV Verified Customer Verified Customer

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Love this place. Long way from home. Found this dealership by accident while camping up north. Now I wouldn't want to go anywhere else. dealership by accident while camping up north. Now I wouldn't want to go anywhere else. More

by devildogr01 Verified Customer Verified Customer

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