Ventura Volkswagen

They sold me a lemon, customer service leaves more to be desired, and they don’t give out loaners. VW Customer Care gave me a refund on the car based on California's Lemon Law. desired, and they don’t give out loaners. VW Customer Care gave me a refund on the car based on California's Lemon Law. More

Victor is a pro ! !!! Champion of the Lot goes way over and beyond to make you happy. !!! Champion of the Lot goes way over and beyond to make you happy. More

Amazing will only choose to see her when we are going to purchase my next vehicle. purchase my next vehicle. More

Victor V had me in for a service appointment the day after I called, and my car was ready the day after that. He was prompt, professional, knowledgeable and communicative about the status of the rep after I called, and my car was ready the day after that. He was prompt, professional, knowledgeable and communicative about the status of the repair. I’ll be bringing my car back for future service! More

Service Consultant Brandi Grower is rude and very unhelpful. Took my VW there for an oil change and to have a rattling noise in the door checked. After 4 hours, got a call that the car was ready. unhelpful. Took my VW there for an oil change and to have a rattling noise in the door checked. After 4 hours, got a call that the car was ready. Asked her if they found cause of the rattling noise, and she said they couldn't hear it! When I went to pick up the car, I could hear the noise as soon as I started the car. Went back inside and asked Brandi if a technician can sit in the car for one minute, so that I can point out the noise to them. She rudely told me that they don't have time for that. Told her I have driven 40 miles for this appointment and waited 4 hours, the least they can do is sit in the car for one minute. She said: "I might be able to come and listen to the noise myself, but you have to wait at least 30 minutes because there are other people waiting". When I pointed out that I have been waiting for 4 hours also and can't wait anymore, she gave me the same rude response and I decided to leave. More

Amazing service from Martin! ! Came in for an oil change and tires, Martin went above and beyond to make sure I got the best service and deals. ! Came in for an oil change and tires, Martin went above and beyond to make sure I got the best service and deals. More

Victor made buying a Atlas so easy. He was relatable, kind and funny! I was in and out! He was relatable, kind and funny! I was in and out! More

Terrible service, no follow up, no response. Call, email, etc, they couldn't care less... The below is a summary of the issues I had, which were reported to the dealer twice, and never respon Call, email, etc, they couldn't care less... The below is a summary of the issues I had, which were reported to the dealer twice, and never responded, other than automatically generated messages: I paid almost $1,500 (up from the originally quoted ~$1,000) and got essentially none of my requests addressed. 1 - The Airbag light remains coming and going, with the annoying noise; 2 - The Wheels were not aligned, the car is trembling when I drive it. Worse, ever since I left the dealership it has a sign of "Pressure Loss". I inflated the tires and there's nothing wrong, but the light is still on, and it wasn't before. 3 - Two years ago we asked for the rear wiper blade to be replaced. They replaced it for one that was an inch bigger than it should be, so for 2 years that thing has been hitting the top of my trunk. I asked for it to be replaced and of course it wasn't. After driving back to the dealer it was fixed, at last. 4 - My lane assistance and ACC aren't working. I was told I had to pay $1,400 to "recalibrate it". I took it to Safelite Autoglass and was told someone touched the camera, left it disconnected, and as a result, I lost the warranty. 5 - The car was filthy dirty outside (dirtier than when I left it), no clean, wash or voucher offered. More

Working with Ventura VW worked out great. My guy Victor Medina was on it since I called the dealer, got me what I needed and answered all my questions. Definitely returning for my next VW My guy Victor Medina was on it since I called the dealer, got me what I needed and answered all my questions. Definitely returning for my next VW More

Love this dealership for it’s customer service and fair dealing! We were in and out! Fastest car purchase ever! dealing! We were in and out! Fastest car purchase ever! More