OSCAR BLACK | Page 12

AWESOME, The staff is courteous , polite and very helpful. We will use this dealership again. This is the fourth vehicle we have leased or purchased here helpful. We will use this dealership again. This is the fourth vehicle we have leased or purchased here More

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This is the fourth vehicle we have leased and purchased from this dealership and won't be the last. The staff is very courteous and helpful. from this dealership and won't be the last. The staff is very courteous and helpful. More

by mimimocolu Verified Customer Verified Customer

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Fantastic experience. Loved the salesman and the finance man! They did a great job with each step of my trade and buying experience.... I will be back someday because of them man! They did a great job with each step of my trade and buying experience.... I will be back someday because of them More

by SONNYBLACK693 Verified Customer Verified Customer

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I purchased a used Toyota Avalon and worked with Oscar, who was wonderful to deal with and made the process easy and pleasant, all things considered. I would consider doing business with Shottenkirk again who was wonderful to deal with and made the process easy and pleasant, all things considered. I would consider doing business with Shottenkirk again, and I would deal with Oscar again for future vehicle needs. Having said that, I only awarded Shottenkirk 3 stars out of 5 because of some last minute additions to the vehicle pricing. The advertised price is NOT the actual price you'll pay, at least not if you bring your own financing. There are always additional small fees on any car deal, like the document fee, and TT&L, but those are not what I'm talking about. Shottenkirk added a "Restoration Fee" of around 10% of the advertised price, and this gave me enough heartburn that I might have walked away if (a) I hadn't needed the car and (b) the overall price hadn't still fallen within the KBB and Edmunds fair price ranges. Yes, the car had new tires, a new battery, and a 4 wheel alignment (within the previous 60 days), but I believe that if the dealer wishes to recoup such costs it should roll them into the advertised price. I think it verges on dishonest or even "bait-and-switch" territory to spring such a "Restoration Fee" on a customer while the final paperwork is being done. Oscar was apologetic and I don't think he was expecting this on my transaction. It is clear to me that this was something rammed into the deal by the Finance Manager, Nick. So, the bottom line is that Shottenkirk is a reputable dealer with a good selection of used inventory. Oscar is a first-rate sales rep who was a pleasure to work with, and with whom I would happily work again. I would caution others that the advertised price may not be the actual price, and we're not talking about incidental fees or voluntary options like service contracts or extended warranties. Bring your own financing, and be very wary of last-minute surprises like a "Restoration Fee" or other such things that may originate from the Finance Manager's office. More

by SW Verified Customer Verified Customer

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Service is always amazing! We have other vehicles besides Toyota and we use them for all of our vehicles. Kudos to such an amazing service team! Toyota and we use them for all of our vehicles. Kudos to such an amazing service team! More

by CBRILLHART1986 Verified Customer Verified Customer

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I worked with Oscar from the start of my buying experience. With weather, mail and transportation issues it has taken over a month to finally get my truck. He has been great to work with, friendly experience. With weather, mail and transportation issues it has taken over a month to finally get my truck. He has been great to work with, friendly and vert patient from start to finish. I would HIGHLY recommend him to anyone looking to purchase a vehicle. Thanks Oscar More

by Montana_outlaw Verified Customer Verified Customer

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Over the years I’ve bought from a lot of dealerships but I truly enjoyed this one. Oscar was my Saleman and was like my bud through the whole transaction. He didn’t seem like a car salesman just trying to m I truly enjoyed this one. Oscar was my Saleman and was like my bud through the whole transaction. He didn’t seem like a car salesman just trying to make a sale. Denise was my finance person and was new at this department but did an excellent job!! Will be back soon to buy another vehicle!!! Highly recommend!!! More

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Very poor communication, a lot of passing the buck between employees/departments (specifically finance) and hard to get a call returned after purchase even in regards to the simplest of questions. I w between employees/departments (specifically finance) and hard to get a call returned after purchase even in regards to the simplest of questions. I will not be returning nor recommending. More

by AmberEliza Verified Customer Verified Customer

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Thankful for the nice car good price. I am thankful for being able to get in and get out quickly. Oscar is a very good person. being able to get in and get out quickly. Oscar is a very good person. More

by randyalsup251 Verified Customer Verified Customer

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Oscar was great with has service. He was able to give me some good details on the vehicle that i was looking for in my Tacoma 2020. some good details on the vehicle that i was looking for in my Tacoma 2020. More

by hduvernay Verified Customer Verified Customer

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