OSCAR BLACK | Page 3

Oscar was very pleasant to work with. Very relaxed yet still professional. The dealership was spotless and all agents I interacted with were friendly and personable. Very relaxed yet still professional. The dealership was spotless and all agents I interacted with were friendly and personable. More

by INDIGODONOVAN Verified Customer Verified Customer

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I bought a used Highlander 2018 the sales person Oscar Black make an excellent Job and help me to get an excellent deal on this purchase. But he couldn't give me a report of all the service that was mad Black make an excellent Job and help me to get an excellent deal on this purchase. But he couldn't give me a report of all the service that was made in my highlander, and he told me that I cannot demand any reparation based on what they fixed. I don't understand why you can't honor what you did made on your service department. I took My Highlander to another Toyota to diagnostic it and well in the report that Mr. Oscar show me It said that the air filters had been changed including the cabin air filter but when I saw the Cabin filter it had a hole. They said that they had changed the battery and the battery did not pass the test, I need to replace it, The report said that made the alignment was made in march but they told me that I need to made the alignment for my tires. whenever I had bought a used car in the past from a dealer the car was completely clean including the engine in this case my highlander was very clean for outside but the engine was completely dirty. This is not something I would expect from a Toyota Dealership. Otherwise everything was very good. More

by Jesus Salazar Verified Customer Verified Customer

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I have purchased several vehicles from Oscar Black and always enjoyed the experience. However, I will never purchase another vehicle from Shottenkirk. The deal I made with Oscar on my used 4Runner quick always enjoyed the experience. However, I will never purchase another vehicle from Shottenkirk. The deal I made with Oscar on my used 4Runner quickly went South. Tyler Adkins, their finance guy came out with paperwork with nearly$8,000 in add-ons. When I told him I wasn't interested in the two warranties added to the deal he said they couldn't sell the car without them. He told us they advertise the vehicles for less than they can sell them for to get buyers in the door then they have to add the extras to make money. When I said I wouldn't buy it with the upcharge he said to give him a few minutes to look at the deal again. He returned from his office and told my wife and I he could knock off one of the warranties and he could extend the Shottenkirk warranty from 6 month six thousand miles on the paint, dents, windshield, powertrain warranty to a 36 month 45,000 mile warranty. We all thought that was a decent deal and worth it for the power train alone, so we agreed to pay the $2,995 additional fee for it and made our deal. By this time it was getting late and I sent my wife on home in her vehicle as I would close the rest of the transaction and follow. Oscar Black remarked, " You guys are getting a great deal and I have never heard this deal before". "You are lucky". It wasn't a deal after all. When I went to Tyler's office to sign off on the paperwork I discovered he had added the $4,000 warranty to the contayct in addition to the $2,995 Shottenkirk warranty. I again said, I do not want the$4,000 warranty because the Shottenkirk warranty will cover the power train and that was really all I would worry about. Then he says, well the powertrain warranty isn't extended with the other parts of the Shottenkirk warranty. He said, Oscar and I thought you were confused about that part of the deal. Everything else was extended except the power train. So he wants us to pay an additional $2,995 to cover windshield damage and paint chips. Then he tells me if you just leave the warranties on during the financing it will lower your interest rate another 2% and then you can cancel the warranties any time at no cost to you and get a full refund. By now I was worn out. I wanted the vehicle and it was late. He said I could save 2% and cancel the warranties so I signed the papers and drove home. The next week I emailed Tyler and told him I was ready to cancel the warranties. I wasn't getting any replies so I called Oscar and asked what I should do. I guess he got Tyler to email me back. Tyler informed me I needed to contact the warranty company and they would cancel and they did, but not the Shottenkirk add on warranty. When I contacted Tyler about it he told me that their warranty can't be cancelled. I also pointed out to him that they had added a window tint and nitrogen upcharge to the vehicle contact for$798 and that the vehicle already had tinted windows when they got it. I asked him if he would show me the work order and warranty on the window tint if the dealership did it. He said it would be up to me to contact serv Tyler says, you agreed to the price! I didn't see the extra charge until several days later. The window tint was added after the listed price and I missed it until later when reviewing the paperwork. He still has not provided proof the tint job was done by Shottenkirk and provided no warranty for the tint job. I later found the contract states all vehicles with under 97,000 miles come with the 36 month 36,000 mile warranty included that he charged me for. I have not been able to make contact with anyone in upper management but will keep trying. I will take this to arbitration as outlined in the contract. I asked Tyler to refund the charge for the tint that wasn't done and for the Shottenkirk warranty I didn't want and which he told me I could cancel, but now can't. I'm done with these folks if this isn't resolved soon. More

by KENT15 Verified Customer Verified Customer

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The shopping experience at the dealership was very enjoyable. I got the car I wanted. enjoyable. I got the car I wanted. More

by JANDJTURNER2 Verified Customer Verified Customer

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Love this place, great service. Would recommend it to everyone I know. Wonderful experience. Thank Would recommend it to everyone I know. Wonderful experience. Thank More

by WELDER0505 Verified Customer Verified Customer

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The new approach to selling cars is not to my liking. Too many questions that do not pertain to the bottom line of which car I want to buy. How many miles a year do I drive???? Please do not ask me ho Too many questions that do not pertain to the bottom line of which car I want to buy. How many miles a year do I drive???? Please do not ask me how much I want to pay. Quote your best offer!! Didn’t like any of the finance guys! I felt like I was being interviewed by the FBI. Make it a simple process- please. More

by KAYNEWMAN44 Verified Customer Verified Customer

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Mr. Black was highly recommended to me by a friend who had work with him previously. He walked me through the process of purchasing my car. A very good experience and I'm very happy with my new car. I wil had work with him previously. He walked me through the process of purchasing my car. A very good experience and I'm very happy with my new car. I will be referring anyone I know to Shottenkirk and Mr. Black. More

by JADAN38 Verified Customer Verified Customer

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Very great experience. Oscar Black is the absolute best. I will exclusively be getting my vehicles from this dealership, and recommending to family and friends. Oscar Black is the absolute best. I will exclusively be getting my vehicles from this dealership, and recommending to family and friends. More

by EJKINDER711 Verified Customer Verified Customer

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Oscar Black is my “go to” person when I’m purchasing a new Toyota. I’ve always received excellent customer service from the service department, also. new Toyota. I’ve always received excellent customer service from the service department, also. More

by Carolyn Verified Customer Verified Customer

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Communications was lacking on their part! ! I could not get a trade-in value on my SUV, after supplying all information & pics the salesman requested!! I told the salesman I was paying cash, ! I could not get a trade-in value on my SUV, after supplying all information & pics the salesman requested!! I told the salesman I was paying cash, he would not give me a confirmed price with trade-in!!!! I told the salesman I live in another State (221 mi), & could not just show up at the Dealership, to find out if they would, or, would not make me a good deal to purchase the Highlander!! More

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