Octavio Mendez

Good range of options and kind customer relations were key elements for me in the interaction with Germain team. key elements for me in the interaction with Germain team. More

by VSANTOS3002 Verified Customer Verified Customer

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I inquired online about a vehicle and was linked up with Octavio. He pulled some strings to have the vehicle completed out of services to take a look and test drive. He was extremely patient and understandi Octavio. He pulled some strings to have the vehicle completed out of services to take a look and test drive. He was extremely patient and understanding with my long decision making process and stayed after hours to help complete the purchase process. Not only did it feel like I was on my own timeline, but he was able to carry a genuine conversation that didn’t feel forced or “salesman-like”. Octavio is knowledgeable on vehicles he is selling, but more importantly he brings a human element to the interaction. I can attest that he is able to put himself in the shoes of the buyer and give clients what they need. More

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My experience has been outstanding! Servicing and buying vehicles have been the easiest it’s ever been with the staff here. I have owned several VW’s since 2017 and I am grateful that t Servicing and buying vehicles have been the easiest it’s ever been with the staff here. I have owned several VW’s since 2017 and I am grateful that this dealership is around. The knowledge and attentiveness of the staff is top tier. I will be telling all my friends and family to do business at Germain Volkswagen of Westerville! More

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