Oliver McIntyre

This was not a great experience. I also took some time to read reviews online regarding the service center and noticed many customers raising very similar concerns around communic I also took some time to read reviews online regarding the service center and noticed many customers raising very similar concerns around communication and customer service. Based on my experience, I can unfortunately understand why. I purchased my car from your dealership in March, and unfortunately, about a month later, the vehicle was broken into outside my home. The driver-side passenger window was smashed, and there was an attempt to steal the car by tampering with the vehicle’s electronics. While I understand this situation was simply bad luck and could happen to anyone, I chose to return to your dealership for repairs because I trusted the business I purchased the car from. I dropped the vehicle off on Thursday, May 7th, and from that point onward, communication from the service team was extremely disappointing. Initially, I was advised the repair timeframe would be approximately 2–5 days. Later, this changed to May 25th, with very little explanation beyond “delays” and no real clarity around what was causing them. Throughout the process, responses were slow, vague, and at times confusing — including being asked by service advisor why my messages were not being received in a timely manner on his side, which only added further frustration to the situation. I completely understand that service advisor was out of the office last Friday when I reached out requesting an update, and I have absolutely no issue with staff taking time away. However, what was frustrating was that there appeared to be no communication coverage in his absence, leaving me once again waiting without updates. I was later informed the replacement window arrived on Saturday, and service advisor advised he expected to have an update on Monday. Monday passed without any communication. After following up again on Tuesday, I was told the repair was still being chased and that the car likely would not be ready that day either. At that stage, I requested a call from the Service Manager, which unfortunately never happened. However, within an hour of asking to speak with management, I was suddenly informed the vehicle was ready. The final message I received simply stated: “Paperwork is complete and at the cashier’s office - manager will be reaching out.” There was no greeting, no clear confirmation that the vehicle was ready, and no acknowledgment of the concerns I had raised throughout the process. The message came across as abrupt and dismissive, particularly given the context surrounding my request to speak with management. What disappointed me most throughout this process was not necessarily the delay itself, but the lack of proactive communication, accountability, and customer care. Delays can happen, especially when waiting on parts, and I appreciate that some factors may be outside your direct control. However, regular updates, clear expectations, and responsive customer service are absolutely within your control. Disruption to both work and personal commitments. I had to cancel appointments, rearrange plans, and rely on borrowing family vehicles while repeatedly chasing updates with very little communication from the service team. Had expectations and timelines been communicated clearly from the beginning, the situation would have been far easier to manage. Having recently spent a significant amount of money purchasing a vehicle from your dealership, I expected a far more professional and customer-focused experience than what I received. Particularly after the dealership had already had the vehicle for approximately 10 days by the time the replacement window had arrived. Overall, this was a very disappointing experience with the service center, especially compared to the excellent experience I had with the Sales Team More

by aidan.cullen85 Verified Customer Verified Customer

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Oliver and Sam were amazing and so helpful! Thank you for everything!! Appreciate you guys! Thank you for everything!! Appreciate you guys! More

by FINEST10956 Verified Customer Verified Customer

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Oliver was great! Polite, knowledgeable and honest! Made the day easy and took his time getting me comfortable with the new vehicle. Polite, knowledgeable and honest! Made the day easy and took his time getting me comfortable with the new vehicle. More

by JOEMURPHY112 Verified Customer Verified Customer

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Smooth and excellent experience. Oliver did a wonderful job from start to finish. Very appreciative. Oliver did a wonderful job from start to finish. Very appreciative. More

by LLQPAIN Verified Customer Verified Customer

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I had an amazing experience at RCDJ. This was my second lease with them and the second time working with Oliver McIntyre, He is the best! He really goes above and beyond for his customer This was my second lease with them and the second time working with Oliver McIntyre, He is the best! He really goes above and beyond for his customers. Made me feel completely at ease throughout the process and made sure to be available with any questions. Everyone at Rockland Jeep was professional and amazing at what they do. Chris in the finance department was also such a pro and made the entire experience quick and painless. Absolutely recommend using Rockland for anyone looking for a new vehicle. More

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Most professions and enjoyable experience buying a car we have ever had. It was a Seamless transaction. have ever had. It was a Seamless transaction. More

by DRROCA64 Verified Customer Verified Customer

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Dealing with Oliver & Chris to get my wife a new truck was flawless, ordered the truck on Sunday and picked it up on Tuesday. Fantastic service..... was flawless, ordered the truck on Sunday and picked it up on Tuesday. Fantastic service..... More

by PEADAR0 Verified Customer Verified Customer

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From start to finish, everything was great. Oliver McIntyre made it simple and painless. He's the best. Oliver McIntyre made it simple and painless. He's the best. More

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Oliver was nothing short of a pleasure to work with! Kind efficient and informative! Definitely going to recommend family and friends. Kind efficient and informative! Definitely going to recommend family and friends. More

by LKENNISH88 Verified Customer Verified Customer

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Always excellent service and quick! The process from checkin to checkout was seamless and they called me when my car was ready The process from checkin to checkout was seamless and they called me when my car was ready More

by ctardi428 Verified Customer Verified Customer

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