Olly Nieves

My car was not complete. I didn’t get the opportunity to speak to service manager when asked. Instead Olly picked up the call. Young Chevrolet doesn’t offer loaners and they I didn’t get the opportunity to speak to service manager when asked. Instead Olly picked up the call. Young Chevrolet doesn’t offer loaners and they make it very inconvenient for customers. I had to wait 6 hours for them to tell me my battery was the problem on a brand new car. The wait was unacceptable and the issue was unacceptable. Then once again my car was filthy on the inside. I have asked once before to please use floor, seat and steering wheel protectors and once again it wasn’t done. There was oil and dirt on my floor mat and my seat was nasty, console was nasty and my steering wheel was nasty. Now my car you put a new battery in but didn’t fix any of the other issues that come with putting in a new battery. Onstar isn’t working and I pay for it. My Chevy app isn’t working because onstar is t working the date and time is wrong in my car and these are all things that since you kept my car for 6 HOURS should have been taken care of and made sure they working before I left. Since you make it inconvenient by not having loaners I had to take off from work Olly knew this so why not make sure everything worked before I left? Yes I was upset about being there for 6 hours but what other alternative did I have. I would have much rather my car been totally fixed so I would t have to come back. Now because I was told to leave and call Chevy/ Onstar on my own to see if they could fix it when I mentioned before I left more than once that the dealership needed to fix it because you all where the ones that set it up I was still told to do it myself and then let him know what they said. I did that when I should not have I should have stayed. On the phone with Chevy/Onstar an hour for them to tell me what I already knew. The dealership needed to fix it. Now I am in a situation. I cannot leave my car it’s my only transportation, and I can’t take another day off to sit up there for 6 hours for you all not to fix my car again. I told Olly I can bring when I get off on Monday but of course that’s too late for the technicians because I get off at 4:00. It will take at least 45 mins to get there. I do apologize for the long message but this is very upsetting. I have mentioned all of this to Olly. He is very aware. I would like a call from the service manager. Let me be clear Olly is a good service advisor however I want to speak to the manager. Thank you Ms. Howard More

by sammie9095 Verified Customer Verified Customer

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An oil change that was supposed to take an hour turned into more than 5 hours of waiting without any warning. When I saw that it was a long time, after two hours I went to ask what was happening and they into more than 5 hours of waiting without any warning. When I saw that it was a long time, after two hours I went to ask what was happening and they told me that my SUV had 3 recalls and they were doing them without warning me or asking me if I wanted to do them that day. The worst part was that they didn't even have water in the vending machines. I've been to other dealerships and they always have water to give you. More

by laurareyes273 Verified Customer Verified Customer

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The service advisor was very helpful with the information that he shared concerning my experience. that he shared concerning my experience. More

by ksnowden7682 Verified Customer Verified Customer

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The best dealership they are very helpful, they wanted to make sure that I leave the dealership happy make sure that I leave the dealership happy More

by rios.wendy0 Verified Customer Verified Customer

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It was a fast process and everybody seemed to be very nice and helpful but I didn’t like the service department, they say one thing and do another. nice and helpful but I didn’t like the service department, they say one thing and do another. More

by s.medlock81 Verified Customer Verified Customer

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He handled the insurance company well and did a great job fixing the truck and cleaning the glass. Truck was clean and looking fresh when I picked it up. Thanks Olly! fixing the truck and cleaning the glass. Truck was clean and looking fresh when I picked it up. Thanks Olly! More

by Johnson.Michael.ryan Verified Customer Verified Customer

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Think Young Chevrolet service tech can give some better information on service on the vehicle information on service on the vehicle More

by ijuicejohnson Verified Customer Verified Customer

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Every time I visit the service department I am always treated with great professionalism and respect. Althought service take a while, they do try to get me out as quickly as possible. treated with great professionalism and respect. Althought service take a while, they do try to get me out as quickly as possible. More

by efinnerty80 Verified Customer Verified Customer

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Quick and efficient. They are very welcoming and friendly here! Also helpful in advising and recommending additional services if needed. They are very welcoming and friendly here! Also helpful in advising and recommending additional services if needed. More

by Kindsey Verified Customer Verified Customer

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Advisor Ollie Nieves was expediate and completed my oil change in about an hour. Very thorough. change in about an hour. Very thorough. More

by frank.olivia Verified Customer Verified Customer

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