Orlando Itza | Page 9

Orlando provides excellent customer service and answers any questions I have. I never feel rushed to make a financial decision and he always goes above and beyond to meet my price range. any questions I have. I never feel rushed to make a financial decision and he always goes above and beyond to meet my price range. More

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Both my dealer and the dealership went above and beyond to make my dreams come true. They treated me like family, and helped me with everything I needed. I am so grateful to Honda— I am definitely a lifelo to make my dreams come true. They treated me like family, and helped me with everything I needed. I am so grateful to Honda— I am definitely a lifelong customer! More

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Absolutely LOVE the integrity of Orlando and Shelley! Bought my third Honda today! Highly recommend! Bought my third Honda today! Highly recommend! More

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This finance manager illegally ran my credit without my authorization. I applied for an auto loan directly with Honda Financial. When I received an email with the finance decision I was not able to access authorization. I applied for an auto loan directly with Honda Financial. When I received an email with the finance decision I was not able to access the results. Per the email, which stated if there is an issue accessing the results contact a local dealer to get the results. It also stated “Do Not Submit Another Application”. I called Ed Martin Honda and spoke with Orlando, explained what the email said and provided him with the code provided by Honda Financial. I was not able to get any information from the dealership, they were attempting to get me to come to the dealership and was not interested in providing me with the information I called about. About a week later as I am reviewing my credit report I find an inquiry from Ed Martin Honda. I never provided any of my personal information, nor did I authorize anyone to run my credit. Submitting a credit application without the parties consent is illegal under both Federal and Indiana Law. Identity Theft and Fraud (18 U.S.C. subsection 1028): Using someone’s personal information without their consent to apply for credit can be considered identity theft, which is a federal crime. The identity Theft and Deterrence Act prohibits unauthorized use of someone else’s identity to obtain credit or other financial benefits. Fair Credit Reporting Act (FCRA, 15 U.S.C. SUBSECTION 1681) This federal law requires that a credit application and credit inquiries be made with the consent of the individual. Unauthorized applications can lead to improper credit checks, which violates this act. Indianapolis State Law Violations: Identity Deception (Ind. Code subsection 35-42-5-3.5) In Indiana, using another person’s identity without consent for any financial gain, including submitting a credit application, is considered identity deception, a serious criminal offense. Deception and Fraud (Ind. Code subsection 35-43-5-3) This statute makes it illegal to knowingly or intentionally mislead a financial institution or other entity by submitting a fraudulent application or making a false statement, Civil liabilities, including damages or penalties under the FCRA for unauthorized credit inquiries, as well as criminal charges for identity theft or fraud, which can include fines and imprisonment are the results of fraudulently applying for credit. I have filed a complaint with Honda Customer Service and will be filing a police report with the hopes of the arrest and prosecution of Sheldon Gottlieb and Orlando from sells. More

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Ed Martin Honda was very fair,, fast and honest. My sale person was able to find the high quality car that I was looking for within my price range. My sale person was able to find the high quality car that I was looking for within my price range. More

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The most efficient & customized car purchase I’ve ever experienced. I wish I could give Orlando 10 stars! Attentive to my goals. He made the process incredibly simple. After the purchase he even walked me experienced. I wish I could give Orlando 10 stars! Attentive to my goals. He made the process incredibly simple. After the purchase he even walked me through the app set up & syncing. Wonderful! Dawn’s knowledge guided me through the paperwork component with surprising ease. Many thanks! More

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Orlando was a pleasure to work with when it came to purchasing my '25 Honda Civic hybrid, my second car purchased from Ed Martin Honda in recent years. purchasing my '25 Honda Civic hybrid, my second car purchased from Ed Martin Honda in recent years. More

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Service is stellar. Orlando is helpful and efficient at getting you into your new car right away. This is my second car through this dealership. I keep coming back becau Orlando is helpful and efficient at getting you into your new car right away. This is my second car through this dealership. I keep coming back because of the dealership’s consistency in tending to the customer’s needs. More

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Forever an Orlando and Ed Martin fan! ! Amazing people that truly make you feel like family and take care of you! ! Amazing people that truly make you feel like family and take care of you! More

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Orlando is an excellent salesman. Orlando went over my car and the various features. Ed Martin Honda and Jeff Drake have always provided customer service. I love my 2025 Honda CRV EXL Orlando went over my car and the various features. Ed Martin Honda and Jeff Drake have always provided customer service. I love my 2025 Honda CRV EXL. Yes I will recommend Ed Martin and Orlando. More

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