Orson Guyton

Orson was very helpful from start to finish when buying my used BMW X1. He made sure everything was taken care of with the car and was very timely with my requests. I definitely recommend working with Or my used BMW X1. He made sure everything was taken care of with the car and was very timely with my requests. I definitely recommend working with Orson! More

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Two Time Customer I have leased 2 vehicles from Plaza BMW and I can’t say enough about the friendliness, professionalism and ease of the experience. From Orson Guyton i I have leased 2 vehicles from Plaza BMW and I can’t say enough about the friendliness, professionalism and ease of the experience. From Orson Guyton in sales, to Sales Manager Eric Fultz, and Morgan Shoemaker, my PERSONAL service manager, all have extended exceptional service and business experiences! I’ll be back again! More

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Poor experience: untrustful and uncaring salesperson :( We originally visited Plaza BMW dealership shopping for the new 2019 X5. We've been taken by one of the veteran salespersons Mr. Guyton. Even to begi We originally visited Plaza BMW dealership shopping for the new 2019 X5. We've been taken by one of the veteran salespersons Mr. Guyton. Even to begin with our salesperson wasn't very accommodating and behaved quite arrogantly with us, surrounded by a bunch of BMW trophies at his desk. We had a certain configuration in mind, but Plaza didn't have an exact match, so we asked Mr. Guyton to look around other St. Louis dealerships inventory (dealer exchange). I emailed him the exact BMW build code, but for the next several days I never heard back. During these days last two "in stock" matching cars were sold by other dealerships. On our next visit, Mr. Orson was quite unfriendly and agitated. He claimed that he never received any emails from us. He didn't remember any of our conversations and denied all other offers he alluded, just to lure us in. We felt very disappointed, but when I requested to talk to a sales manager he lied to us saying that his boss somewhere in the meeting. While the sales manager was sitting just next door. Afterall I spoke to Eric Fultz the sales manager, but he didn't offer us much, more like covering for his salesperson. After being treated poorly by St. Louis Plaza BMW we decided to switch to BMW of West St. Louis where we purchased two brand new 2020 X5 and X3 and very happy with our new cars. Your loss Plaza BMW! We are very dissatisfied with our salesperson Orson Guyton and not very happy with the overall dealership experience. More

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He was very professional and knowledgeable The best experience I have had and brought several car from him. When ever I come into the dealership he always willing to assist me. The best experience I have had and brought several car from him. When ever I come into the dealership he always willing to assist me. More

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I felt as though my salesman knew just what I wanted in a BW I feel it's important to let a person know how much their appreciated , when their Helpful and Knowledgeable about something that a game changer in yo I feel it's important to let a person know how much their appreciated , when their Helpful and Knowledgeable about something that a game changer in your life. More

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Orson was very professional and thorough My sales experience with my sales person was very personal and time efficient. Would recommend Orson for his product knowledge and his honesty through My sales experience with my sales person was very personal and time efficient. Would recommend Orson for his product knowledge and his honesty through the sale. More

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Respect Knowledgeable No pressure Orson was my sale person. Very knowledgeable respectful no pressure. Talk about all 7 series test drive the one I was interested in. Love it Orson was my sale person. Very knowledgeable respectful no pressure. Talk about all 7 series test drive the one I was interested in. Love it More

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Refreshing A past customer of West County BMW, it was refreshing to actually experience "service" again! I felt like a valued customer again. I will be returnin A past customer of West County BMW, it was refreshing to actually experience "service" again! I felt like a valued customer again. I will be returning. More

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Fast and Professional I ordered a custom new car, and it was ready for me very quickly. Orson has been our family salesman for years and years, and will continue to be so. I ordered a custom new car, and it was ready for me very quickly. Orson has been our family salesman for years and years, and will continue to be so. He always makes sure our BMW experience is the best possible. More

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Awesome Dealing with Orson Guyton was a very good experience he was very knowledgeable he helped me through the process from beginning to end he show me the d Dealing with Orson Guyton was a very good experience he was very knowledgeable he helped me through the process from beginning to end he show me the different operations of the car the different features options I would definitely come back and buy my vehicle from Orson again More

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