Oscar Solis

Salesman was not willing to divulge pricing. Had to wait for finance manager to finalize the deal. Paperwork was done very quickly on computerized desktop and was difficult to review everything Had to wait for finance manager to finalize the deal. Paperwork was done very quickly on computerized desktop and was difficult to review everything comfortably. Once we got home and reviewed it was too late. More

by Carlover Verified Customer Verified Customer

Helpful 0

Report | Print

Thomas was extremely personable, knowledgeable, and a pleasure to work with. I would recommend Thomas to my friends and family. Marc Pereida was also a tremendous help and I appreciated his honesty. pleasure to work with. I would recommend Thomas to my friends and family. Marc Pereida was also a tremendous help and I appreciated his honesty. More

by frank farwell Verified Customer Verified Customer

Helpful 0

Report | Print

Santiago was incredibly helpful and attentive . His team was amazing . Sam also helped me out . Oscar in finance was incredible . I have bought many Toyotas . This was my best experience . I apprec His team was amazing . Sam also helped me out . Oscar in finance was incredible . I have bought many Toyotas . This was my best experience . I appreciate all your hard work . Thank you More

by COACHLORIOS Verified Customer Verified Customer

Helpful 0

Report | Print

Starts from extremely unprofessional customer service and sales ethics, I met the sales reps Oscar who later I realized had no idea how does the financing works. I went in to purchase a pre-owned Honda crv 2 sales ethics, I met the sales reps Oscar who later I realized had no idea how does the financing works. I went in to purchase a pre-owned Honda crv 2020 that had a minor chip on it that previous owner filled with touch up paint and I asked him that can we fix it before I get the vehicle sold over to me and very confidently he replied yesss "absolutely bro will take care of it". Of course which he didn't. Later on next day I went in to get the deal finalized and with the pre-approved loan document from my bank but they insisted on getting my loan with them and I had clearly told them I don't want to go with them but to refuse my pre approval they started telling me whole bunch of nonsense as to why they can't accept that which has no valid reasons. It was from bank of America which is one of approved lenders that I had verified already. Anyways I got it vehicle as it was sold to me without having it fixed. Oscar told me that he'll follow up with me next day to make an appointment for me to come back and get that taken care of it. I called next day on Friday and no response I called him on Monday and no response and when he answered he said oh yeah man let me check and call you back and never called back. Anyway this was one terrible car buying experience I had. You guys are full of nonsense. Terrible customer service. More

by Ahmad Zafar Verified Customer Verified Customer

Helpful 0

Report | Print

I am outraged by the people who sold me the 2019 Toyota Prius, Oscar and Gersain. My husband and I are laymen when it comes to car financing, so we asked a friend to talk to the people I mentioned above, Prius, Oscar and Gersain. My husband and I are laymen when it comes to car financing, so we asked a friend to talk to the people I mentioned above, but I don't think they liked being confronted very much and STOLE the carpets and tire studs. and the jack to carry the car, I say this because when we went for the test drive, all these items were in the vehicle, when I questioned Oscar, he said that a used car did not include these items, this is a theft! I want all of these items that I am entitled to. I WANT EVERYTHING THEY TOOK FROM MY CAR! More

by SIDBORGESPF Verified Customer Verified Customer

Helpful 0

Report | Print