Otis Ellis

Delivered on finding my 'unicorn' 4R Limited I-Force Max Underground w/ Portabello interior. Did NOT take advantage of me as a customer and provided an honest discount given market pricing for these 4R mode Underground w/ Portabello interior. Did NOT take advantage of me as a customer and provided an honest discount given market pricing for these 4R models/trim. Otis and Arnold were low pressure, honest, seasoned-kind of gentleman I suspect still think a handshake has meaning. Salesman Otis did the hard work searching for and finding my desired vehicle. When one suddenly presented itself to Battlefield from another deal that soured, Otis called me on a Sunday and we negotiated the price, visited the dealership, spoke with Emily/Finance and arranged delivery for next day Monday in literally ~3 hrs. Mind you, my experience with other dealers, just to put in energy to look, up front wanted MSRP just on the IF they found it. Battlefield put in the work and then, provided a respectable discount off MSRP which of course, by NOT taking advantage of me immediately earned my respect! This reflects true respect for the Customer. Enough to say that even though they are 1 hr away, I intend to use the Battlefield Toyota Service Department. I suspect their Service managers and Technicians are just as good. More

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