PHILIP C. GRAHAM

have an Acura ZDX from Acura. They have a defect with their antenna shark fin caps coming off from rough wind or car washes. Doing my research this should be cover under bumper to They have a defect with their antenna shark fin caps coming off from rough wind or car washes. Doing my research this should be cover under bumper to bumper if this happens to your vehicle. I took my ZDX into service at Atlantic coast Acura and explained to them the situation and what I found online. The advisor said it is not covered and asked another advisor and the new advisor said yes this has happened many times before but it’s not covered. But again upon my research it said it is covered under warranty. They gave me a loaner because they also had to fix the car for a recall on it. I messaged them the next day asking what was the status of the repairs and they told me to get with Acura customer service for the fin. I did just that and they needed more information from the dealer. Not only did they stop responding to me I had to keep reaching out to them and it wasnt until 5 days later they reached back out to me without the request I asked for. They just told me my vehicle is almost done and I have to replace my fin cap. I told them I needed more information about that so I could give it to Acura customer service. They finally gave me what I needed after back and forth text. Now they were trying to charge me 500 dollars for something that is a known defect and should be covered under warranty. This is something that they should disclosed as I have found several discussions and chats on this similar issue. It seems they want the consumer to pay for something that they should disclose before we buy. The experience kept getting worse with their service. Even with going back and forth with American Honda. I just can’t believe the stress and hardship I went through for this. Just to turn around and nothing get resolved and had them threaten to call the cops if I didn’t return the loaner. After American Honda said I was fine in the loaner until the situation is resolved. But the service manager said they have no authority to do that. Like I explained earlier the service just kept getting worse. After I told them I can’t drive the car with the exposure of the antenna out. Then I get my car back it’s dirty nothing is clean and they didn’t even put it on the charger for me but they had my car for 3 weeks complimentary charges is what they advertised for this car. I can tell you this I have bought 5 different cars from Acura and this will be my very last. I can’t believe I went through something like this and I will continue to steer people away from Acura from this experience. More

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Incredible service department. Professional, trustworthy, and timely staff who go the extra mile to ensure my car is at its best. The only place I trust with my vehicle. and timely staff who go the extra mile to ensure my car is at its best. The only place I trust with my vehicle. More

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Great service as always! Casey took great care of me and my Honda CRV from the beginning to the end. Duval Acura is priced very competitively and the service is great on top o Casey took great care of me and my Honda CRV from the beginning to the end. Duval Acura is priced very competitively and the service is great on top of that. I would recommend the dealership to anyone. More

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As a visitor and car from New York I was impressed by the greeter and the service representative. Both were very courteous and helpful. The service representative explained the service process and took care greeter and the service representative. Both were very courteous and helpful. The service representative explained the service process and took care of my needs. Overall this was an excellent service experience. More

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Excellent, courteous and attentive service. The entire team worked seamlessly to address my needs and provide a very professional service in a friendly and comfortable atmosphere. Many thanks. team worked seamlessly to address my needs and provide a very professional service in a friendly and comfortable atmosphere. Many thanks. More

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Service staff is always courteous and professional. The service is completed within the time promised I always feel confident with the service that is completed. service is completed within the time promised I always feel confident with the service that is completed. More

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Great Service Work done as promised and on time. Casey let me know progress of my repair. Really enjoyed the loaner RDX. Everyone was very professional. Thank you. Work done as promised and on time. Casey let me know progress of my repair. Really enjoyed the loaner RDX. Everyone was very professional. Thank you. More

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Casey Graham is always very helpful when my car is in for service. I never worry that I’ll be charged for an unnecessary service. service. I never worry that I’ll be charged for an unnecessary service. More

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My service with Casey Graham is very exceptional. He make sure that he explain fully what needs to be done with my vehicle when I complain with the noises Im hearing. Very appreciative with the service depar sure that he explain fully what needs to be done with my vehicle when I complain with the noises Im hearing. Very appreciative with the service department. Thanks to Arick., Kahalil and Jovie. More

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Service was great. Car looked great and runs great. Fast and complete service. Casey was helpful and friendly. I am moving to another state otherwise I wou was great. Car looked great and runs great. Fast and complete service. Casey was helpful and friendly. I am moving to another state otherwise I would not think about taking my car anywhere else. More

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