Pat Lannon | Page 2

Great service at the counter In and out in 40 mins for an oil change/tire rotation. Service advisor was very knowledgeable and friendly. However, the tech who changed my oil and r In and out in 40 mins for an oil change/tire rotation. Service advisor was very knowledgeable and friendly. However, the tech who changed my oil and rotated my tires stole money out of my center console. More

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I took my Jeep in for an oil change. Pat was able to answer all my questions about 2018 JK recalls. I received great professional service and definitely plan on returning! answer all my questions about 2018 JK recalls. I received great professional service and definitely plan on returning! More

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World class customer service I’m blessed to have found Pat Lannon in the service department!!! Not only does he provide world class customer service but he has exceeded my expecta I’m blessed to have found Pat Lannon in the service department!!! Not only does he provide world class customer service but he has exceeded my expectations when it comes to servicing my Jeep Patriot. Mr. Lannon goes out of his way to listen, review your questions and requests and gets back with you so quickly. I’m in awe of his customer service skills. I trust his judgment on my vehicle and have asked him about purchasing a new in the distant future. I feel like part of the family when I bring my Patriot in for service. Getting a wave and a smile makes the experience even better as you enter the building. Let’s treat people the way you want to be treated. Thank you again Mr. Lannon for exceeding my expectations!!!! More

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Don't get taken of advantage of here! I brought my car to Napleton's to have repairs done. They diagnosed it as the alternator, and fixed it under the extended warranty. I paid my $100 ded I brought my car to Napleton's to have repairs done. They diagnosed it as the alternator, and fixed it under the extended warranty. I paid my $100 deductible and got my car back a few days later. It was still having problems. I took it to the Cadillac dealership, and they alerted me that the alternator Napleton's put in was after market and not sufficient for the car. I have ended up getting yet another alternator and paying an additional deductible to have the problem fixed. This type of unscrupulous and deceptive practice needs to be reprimanded and properly handled by a responsible agency. More

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Disappointed Worst dealership ever!!!! Bought a 2018 challenger, the finance guy rushed me through signing ppwk, never explained anything. They took forever!!! Had Worst dealership ever!!!! Bought a 2018 challenger, the finance guy rushed me through signing ppwk, never explained anything. They took forever!!! Had to go back 3 times because they didn’t have my second key, when I returned they said my trunk latch had a recall. Then went to fix it and said radio needs updating. The service dept takes forever!! With my previous challenger I made appt for an oil change and when I arrived they told me they were short staffed and wait was 3 hours. When I said i had an appointment they told me sorry. LAZY !!!! More

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Worst service department ever!! And most overpriced!! $180 for a diagnostic check! Haaaa! To get nothing done! Just went to a body shop and he said $50 for something that napleton was going to charge $300 $180 for a diagnostic check! Haaaa! To get nothing done! Just went to a body shop and he said $50 for something that napleton was going to charge $300 for. How can they do that?!!!! Last time I will ever use that place! Horrible!!! More

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