Pate Charles

I had an extremely disappointing experience with Route 17 Mitsubishi and would not recommend this dealership. Initially, I visited the dealership regarding a vehicle I was interested in, only to find that Mitsubishi and would not recommend this dealership. Initially, I visited the dealership regarding a vehicle I was interested in, only to find that the pricing and payment terms being presented were significantly different from what I expected based on the advertising. The entire experience felt lacking in transparency and left me with a negative impression. After deciding not to move forward, I continued to receive follow-up calls and messages from dealership staff. Most recently, I received a phone call from a salesperson who identified herself as Toni Wright. During that conversation, I attempted to explain my previous experience and concerns. Instead of listening professionally, she repeatedly interrupted me, asked if I was “done talking,” blamed my financial situation and credit, and ultimately hung up the phone on me. I found the interaction incredibly disrespectful and unprofessional. I then called the dealership and requested to speak with a manager. I was told one manager was unavailable and was transferred to another individual who identified himself as a manager. Unfortunately, I did not feel my concerns were taken seriously, nor did I feel any meaningful effort was made to address the behavior of the salesperson. My concern is not that I was unable to purchase a vehicle. My concern is the lack of professionalism, respect, transparency, and customer service demonstrated throughout multiple interactions with this dealership. Consumers deserve to be treated with courtesy and respect, regardless of their financial circumstances or whether a deal is ultimately made. Based on my experience, I would strongly encourage others to do their research before choosing to do business here. More

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It was a good experience. And they were so respectful and nice. And the were so understanding And they were so respectful and nice. And the were so understanding More

by NANCYFAWZY86 Verified Customer Verified Customer

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Nadar is amazing this guy went above and beyond and still helping me out. He made my experiences great looking forward with dealing with (NADAR) in the near future….. helping me out. He made my experiences great looking forward with dealing with (NADAR) in the near future….. More

by AVANDUNK Verified Customer Verified Customer

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