Patrick Mulchrone

***** BUYER BEWARE ***** Worst experience ever at a dealership culminating in likely illegal pricing practices breaking some or all of the following statutes in both TN and Federal law which carry pena dealership culminating in likely illegal pricing practices breaking some or all of the following statutes in both TN and Federal law which carry penalties ranging from severe fines to revocation of license to do business. I've included all the details below but for those that want the TLDR version - don't do business here. T.C.A. § 55-17-114 (Unfair Trade Practices) Tenn. Comp. R. & Regs. 0960-01-.12 (Advertising of Motor Vehicles) T.C.A. § 47-18-104 (TCPA - Unfair or Deceptive Acts) 16 CFR Part 455 - Used Car Rule (FTC Used Motor Vehicle Trade Regulation Rule) 15 U.S.C. § 45 - Federal Trade Commission Act (FTCA) 16 CFR Part 251 - Guide Concerning Use of the Word "Free" and Similar Representations 16 CFR Part 423 - Care Labeling Rule (Indirectly Relevant) 15 U.S.C. § 1231-1233 (Monroney Sticker) After a couple hours of test-driving various cars and with the title of our trade-in in hand along with a check, we sat down with our sales person to complete a deal. The first red flag was when the sales manager approached us, sales contract in hand and proceeded to tell us that the advertised price on their website was wrong and it was actually $4,000 higher than we were told. So the law actually requires them to honor this price but understandably mistakes can happen. However, things only got worse after that. Rather than acknowledge the mistake and attempt to find a reasonable compromise, we were presented with a contract that not only had this new "correct" higher price but also listed a $2,000 "protection package" that was "included on all car sales" and "not optional". The sales person had told us about all of these great free benefits including annual ceramic coating but they weren't free, they weren't optional and they weren't included in the advertised price of the vehicle. This is what is commonly known as a bait-and-switch and it is clearly addressed in both state and federal law designed to protect consumers. Finally as I worked my way through the contract, I noted the trade-in offer which was significantly lower than the range they had advertised using the tool on their website and our specific VIN. If you're counting at home, that is (3) bait-and-switches in one transaction resulting in a net price difference of almost $10,000. We stood, cordially shook hands with both the sales person and sales manager and left immediately disappointed that we wasted an afternoon and resolved to make sure that others didn't. More

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Ralph will work YOUR deal for you! Hyundai of Columbia is THE place to buy your car! Hyundai of Columbia is THE place to buy your car! More

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They are very professional and friendly and their customers service is top of the line. customers service is top of the line. More

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Friendly, informative, professional, respectful, caring, very helpful, great experience, clean, knowledgeable, understanding, co-operative and sensitive very helpful, great experience, clean, knowledgeable, understanding, co-operative and sensitive More

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I had the best experience I have ever had at a dealership. He was very friendly, informative and not to mention patient. My credit isn’t the best but he got the deal done. Highly recommend dealership. He was very friendly, informative and not to mention patient. My credit isn’t the best but he got the deal done. Highly recommend More

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Hyundai of Columbia is an excellent dealership that welcomes customers in a warm atmosphere, offering friendly service and great prices. welcomes customers in a warm atmosphere, offering friendly service and great prices. More

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he was amazing! found me the perfect car, answered every question i had! i recommend him, would use him again! found me the perfect car, answered every question i had! i recommend him, would use him again! More

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Buying the car online was amazingly simple and satisfying. I ordered the car online and Patrick called me back within an hour. By the end of day I was signing the final paperwork. The next day I w satisfying. I ordered the car online and Patrick called me back within an hour. By the end of day I was signing the final paperwork. The next day I wired the payment and Patrick had the car delivery scheduled for out of state the following day. All car purchases should be this simple. More

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Awesome experience Patrick was super helpful and helped along the way. He was friendly and checked in on me consistently until the deal was closed. And shout out to Sid as well just an overall great staff along the way. He was friendly and checked in on me consistently until the deal was closed. And shout out to Sid as well just an overall great staff and team. Will have a customer in me for life and I’m sending everyone to Hyundai of Columbia. More

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Everyone we met was incredibly polite. Even the people who we did not deal with directly stopped by to make sure we had what we needed. Patrick, our salesman, was very helpful. We test dro Even the people who we did not deal with directly stopped by to make sure we had what we needed. Patrick, our salesman, was very helpful. We test drove two cars and got a great deal on the one we liked the best. Jess, our financial saleswoman, did a great job explaining financial documents and the extra packages. I would highly recommend them and my wife and I look forward to enjoying or new car. Thanks to all the sales staff who showed that the dealership has a true servants heart. More

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