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Patrick Yamada

Overview Reviews (37)

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Patrick Yamada

Patrick Yamada | Page 4

Fleet

Mission Viejo INFINITI

28471 Marguerite Pkwy
Mission Viejo, CA 92692

4.9

37 Reviews

4.9

37 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (37)

Dealership Experience

13 yrs, 3 mos

Industry Experience

28 yrs

Languages Spoken

English

French

Japanese

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37 Reviews of Patrick Yamada

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November 03, 2021

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Employee Rating

Always amazing service at INFINITI MV! Erick is a great Service Advisor and works so hard to ensure customers and vehicles are completely taken care of. Service Advisor and works so hard to ensure customers and vehicles are completely taken care of. More

by jenn.m.irving

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Erick Carrillo, Ron Narodick

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November 02, 2021

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Employee Rating

It was a pleasure working with Shelton and the team there at Infiniti of Mission Viejo. Real down to earth folks that made this process hassle free. Thank you so much. at Infiniti of Mission Viejo. Real down to earth folks that made this process hassle free. Thank you so much. More

by UHILA11

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shelton Webb

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October 01, 2021

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Terrific experience and Patrick was so great that you should have him bronzed. Bravo, bravo! should have him bronzed. Bravo, bravo! More

by sumiramaone

Verified Customer

Friendliness

Price

Recommend Dealer

Yes

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September 12, 2021

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Great service and customer focus. The staff was extremely helpful and curious and ensured they found the problem with my car to fix it appropriately. helpful and curious and ensured they found the problem with my car to fix it appropriately. More

by MARIA.HALL

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Erick Carrillo, Memo Pineda

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August 24, 2021

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Never had to go into a dealer to buyout a lease. Bought out my Jaguar this year without going in. I also had $140 added to payoff because we supposedly missed payoff by one day which was never communicated out my Jaguar this year without going in. I also had $140 added to payoff because we supposedly missed payoff by one day which was never communicated to us. They made us pay another months of interest instead of 1 day. They could have told us they don’t use a per diem per day before it was already too late. Poor overall experience. More

by JRAVENSTINE

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

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Sep 13, 2021 -

Mission Viejo INFINITI responded

As the review states, Mr. Ravenstine’s complaint is that Infiniti Financial Services (IFS) has a different procedure for lease buyouts than Jaguar Financial. Infiniti of Mission Viejo or any other Infiniti dealer does not have the ability to change Infiniti Financial’s policies and procedures. The procedures were emailed to Mr.. Ravenstine over one week before he bought out his lease. He did not follow Infiniti Financial’s rules and pay by the stated date, so IFS increased the payoff amount according to its own policies. All necessary information was emailed to Mr. Ravenstine and confirmed over the phone when he called to complain the way IFS handles lease buyouts was “stupid.” When his credit union called Infiniti Financial Services to clarify the rules for buying out the lease, the IFS representative also confirmed the procedure. His unwillingness to follow the clear instructions as conveyed by the dealership, his credit union and IFS itself does not constitute a lack of communication. As he continued to complain that IFS did not conform to Jaguar Financial we assured him he could buy out his lease from any Infiniti dealership or even not buy out his lease if it was not in his best interest. He decided to buy out his lease and complain instead. Briefly stated, Mr. Ravenstine chose to shoot the messenger rather than follow instructions.

June 17, 2021

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Absolutely terrific service. Quick, easy and my car was returned super clean. This is my 4th Infiniti and I’ve always returned to the dealerships for service. IMV is right up there with the best. returned super clean. This is my 4th Infiniti and I’ve always returned to the dealerships for service. IMV is right up there with the best. More

by RUDIGER.STUHLMULLER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tom Kiernan

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June 16, 2021

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Excellent management sales department very easy non-stressful deal Will definitely go back and buy more vehicles I worked a deal over the phone when I got there everything was ready for me to sign non-stressful deal Will definitely go back and buy more vehicles I worked a deal over the phone when I got there everything was ready for me to sign ready to go Very good customer service with Dave Sales Manager More

by mauiff

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Erik Cespedes, Miguel Iniguez , Ron Narodick, Dave Swayne, Shelton Webb

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