Paul Garman | Page 2

Friendly and helpful the the service department has been very helpful salesperson was informative and the financial department was excellent very helpful salesperson was informative and the financial department was excellent More

by MARGHLM Verified Customer Verified Customer

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During my visit, I was disappointed by the lack of privacy when discussing my personal financial information. Sensitive details regarding my credit score and banking history were spoken about openly i privacy when discussing my personal financial information. Sensitive details regarding my credit score and banking history were spoken about openly in a public area, within earshot of other customers. This was not only uncomfortable but also felt inappropriate and unprofessional. Additionally, there was an apparent breakdown in communication throughout the buying process. I was told that specific issues with the vehicle had been addressed, but unfortunately, those problems persist. I was also informed that both the vehicle and paperwork would be ready by the afternoon, yet upon arrival, neither was prepared. This resulted in two visits to the dealership, each lasting over three hours—an inconvenience that could have been avoided with better coordination and planning. While I understand that I purchased a used vehicle, I believe every customer deserves the same level of respect and attention, regardless of the price point. The vehicle’s features were not explained to me, and I left feeling rushed and unsupported during what was a very important and stressful decision. As a single mother supporting two households on a limited income, having a reliable vehicle is essential to my ability to work and care for my family. If I had the time, financial flexibility, and fewer responsibilities, I would have continued my search elsewhere. Unfortunately, my circumstances left me with limited options. I hope this feedback is taken seriously, as it reflects a real opportunity for improvement, particularly in the areas of customer communication, privacy, and empathy. I appreciate your time and attention to this matter. More

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Honda as wonderful it’s great doing business with them, Michelle was great got me the best deal easy to work with got the color car I wanted, the lady who did the finance was also very nice, I went in to h Michelle was great got me the best deal easy to work with got the color car I wanted, the lady who did the finance was also very nice, I went in to have an earring that was dropped down the console and ended up with a brand new car it is a wonderful car drives so nice love love it thank you so much Michelle More

by carol_daisy Verified Customer Verified Customer

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Great environment, staff is super friendly and helpful, felt at peace and confident with my purchase, glad it was through them and no one else. Thank you Paul, Jake with State Farm 😉, Erin and Thai. felt at peace and confident with my purchase, glad it was through them and no one else. Thank you Paul, Jake with State Farm 😉, Erin and Thai. More

by J.Ethan.Sanders Verified Customer Verified Customer

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Michelle was wonderful. She was able to sugggest exactly what I needed and withi in the right price point!! She was able to sugggest exactly what I needed and withi in the right price point!! More

by trinazavala Verified Customer Verified Customer

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Both Auburn Honda, and Michelle Swain are excellent places to bring your Honda for maintenance, and or for re-sale or trade. I am very happy with my experience at Auburn Honda, and look forward to i places to bring your Honda for maintenance, and or for re-sale or trade. I am very happy with my experience at Auburn Honda, and look forward to interacting again!!! More

by trinazavala Verified Customer Verified Customer

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Jess was very helpful. Service was fast and complete. Could not be any better. Thanks Service was fast and complete. Could not be any better. Thanks More

by Crusher 42 Verified Customer Verified Customer

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Hector and everyone at Auburn Honda was wonderful to work with. They made the car buying experience quick and easy. We will be back in the future! with. They made the car buying experience quick and easy. We will be back in the future! More

by summer.lahr Verified Customer Verified Customer

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Awesome. Stuart is the best. Love my Honda. In and out nice and easy. Best Honda dealer in the state. Stuart is the best. Love my Honda. In and out nice and easy. Best Honda dealer in the state. More

by DISPATCHERLB2 Verified Customer Verified Customer

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I had the best experience there. Jose vega is the best and ms heather and Paul and tom and Tre and ms.T. I appreciate them for all the help they gave very much grateful. Jose vega is the best and ms heather and Paul and tom and Tre and ms.T. I appreciate them for all the help they gave very much grateful. More

by JOHNCAIN054 Verified Customer Verified Customer

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