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Paul Sansoucie
160 Reviews
160 Reviews
Write a ReviewIndustry Experience
10 yrs, 9 mos
Languages Spoken
English
160 Reviews of Paul Sansoucie
June 11, 2025
Great service and experience. Both Paul and Christine (I hope I got her name correct) are very attentive and that's truly appreciated. Both Paul and Christine (I hope I got her name correct) are very attentive and that's truly appreciated. More
by DEANCROBERTS
Verified CustomerOther Employees Tagged: Christine in service I hope I got her name correct
May 29, 2025
I've been a customer of this GMC dealership since 2018, and overall, I’ve been pleased with the service I've received over the years. The team has generally been honest, straightforward, and professional, and overall, I’ve been pleased with the service I've received over the years. The team has generally been honest, straightforward, and professional, which is why I felt comfortable returning for my recent visit. However, my latest experience has been somewhat disappointing, particularly regarding the cost and the issue with my lug nuts. During my last visit at the end of 2024, my snow tires were rotated on, and about a month ago, I had to remove my snow tires to move my camper. When I did, I noticed that all of my lug nuts had issues with their outer casing ballooning. After consulting with other mechanics I know, they suggested that the problem might be due to technicians not fully seating the socket on the lug nuts or using the incorrect size socket. When I discussed this with the dealership, they mentioned that this is a common problem with this style of lug nuts in the New England climate. To keep my vehicle safe and moving, I purchased aftermarket lug nuts for $100 and had the dealership install them while they were rotating the tires as part of their regular service. During the inspection, the technician also found a leak from the rear axle seal onto the rear brake shoes. The recommended repairs included replacing the rear axle seals, differential gasket, and differential fluid. This was surprising because I had just had all my fluids serviced in August 2024, and the leak was not present or detected at that time. Additionally, the rear axle seals had previously been replaced under warranty early in my ownership due to similar issues. What really stood out was the cost estimate for the repairs—over $1250. This struck me as excessive, especially considering the parts involve roughly $100 worth of materials and about three hours of labor. I was told this high price was due to the warranties and GM pricing policies. While I understand that dealership pricing can be higher, I did some quick research online and found many other GM dealerships charging between $500 and $700 for the same service. I’ve generally trusted this dealership, but the price discrepancy and lack of a clear explanation left me feeling disappointed. I’d appreciate transparency on how costs are determined and whether there are options to reduce the expense for such repairs. Overall, I value the relationship I’ve built with this dealership, but I hope they can address pricing transparency and continue to uphold the honesty and quality service I’ve come to expect. More
by enzomastroianni
Other Employees Tagged: Kristy
Dealership Inventory (153 Vehicles)
2017 Jeep Grand Cherokee
used
Granite Crystal Metallic Clearcoat exterior
Automatic
Rear-wheel Drive
