Paul Sansoucie

Good service in general . Nice waiting area scheduling was easy. From reception to final car release the local staff support as needed Nice waiting area scheduling was easy. From reception to final car release the local staff support as needed More

by MARIO.GONZALEZ.GARCIA Verified Customer Verified Customer

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Appointment was easy to get. Technician knew the problem with the thermostat. Service knew the problem was under waranty. Technician knew the problem with the thermostat. Service knew the problem was under waranty. More

by DJNORTON26 Verified Customer Verified Customer

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They treated me very well I’m very happy with my service I will be coming back!!! I will be coming back!!! More

by none24 Verified Customer Verified Customer

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Great service and experience. Both Paul and Christine (I hope I got her name correct) are very attentive and that's truly appreciated. Both Paul and Christine (I hope I got her name correct) are very attentive and that's truly appreciated. More

by DEANCROBERTS Verified Customer Verified Customer

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Great service center, communication about appointment was excellent. Inspection was done in a timely manner and the staff is amazing! excellent. Inspection was done in a timely manner and the staff is amazing! More

by Rdhines Verified Customer Verified Customer

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Service manager and advisor were both excellent to work with. Great job Key GMC as always. with. Great job Key GMC as always. More

by none24 Verified Customer Verified Customer

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Paul and the team was amazing. Quick and easy service visit. They answered all of our questions in a quick and timely manner. Highly recommended. Quick and easy service visit. They answered all of our questions in a quick and timely manner. Highly recommended. More

by PolliniReed Verified Customer Verified Customer

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Service was prompt and pn time some services were over priced , new air filter for 99.00 was way high priced , new air filter for 99.00 was way high More

by Richard Verified Customer Verified Customer

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I've been a customer of this GMC dealership since 2018, and overall, I’ve been pleased with the service I've received over the years. The team has generally been honest, straightforward, and professional, and overall, I’ve been pleased with the service I've received over the years. The team has generally been honest, straightforward, and professional, which is why I felt comfortable returning for my recent visit. However, my latest experience has been somewhat disappointing, particularly regarding the cost and the issue with my lug nuts. During my last visit at the end of 2024, my snow tires were rotated on, and about a month ago, I had to remove my snow tires to move my camper. When I did, I noticed that all of my lug nuts had issues with their outer casing ballooning. After consulting with other mechanics I know, they suggested that the problem might be due to technicians not fully seating the socket on the lug nuts or using the incorrect size socket. When I discussed this with the dealership, they mentioned that this is a common problem with this style of lug nuts in the New England climate. To keep my vehicle safe and moving, I purchased aftermarket lug nuts for $100 and had the dealership install them while they were rotating the tires as part of their regular service. During the inspection, the technician also found a leak from the rear axle seal onto the rear brake shoes. The recommended repairs included replacing the rear axle seals, differential gasket, and differential fluid. This was surprising because I had just had all my fluids serviced in August 2024, and the leak was not present or detected at that time. Additionally, the rear axle seals had previously been replaced under warranty early in my ownership due to similar issues. What really stood out was the cost estimate for the repairs—over $1250. This struck me as excessive, especially considering the parts involve roughly $100 worth of materials and about three hours of labor. I was told this high price was due to the warranties and GM pricing policies. While I understand that dealership pricing can be higher, I did some quick research online and found many other GM dealerships charging between $500 and $700 for the same service. I’ve generally trusted this dealership, but the price discrepancy and lack of a clear explanation left me feeling disappointed. I’d appreciate transparency on how costs are determined and whether there are options to reduce the expense for such repairs. Overall, I value the relationship I’ve built with this dealership, but I hope they can address pricing transparency and continue to uphold the honesty and quality service I’ve come to expect. More

by enzomastroianni Verified Customer Verified Customer

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Short notice for oil change, going on a trip, got me right in, thank you right in, thank you More

by Jcah010 Verified Customer Verified Customer

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