Peppi Bonocore | Page 2

When buying my suv. The sales Mgr. Said and I quote "I can get a refund on the maintenance agreement and I've done it before and never had a problem". I traded a 2019 Q8 for a 2020 Q8 and was reluctant to can get a refund on the maintenance agreement and I've done it before and never had a problem". I traded a 2019 Q8 for a 2020 Q8 and was reluctant to get any of the maintenance agreements, which led to his comments. Now I know it was just a ploy to get me to buy another one ... bad business practice!!! I waited for a few weeks and called him and he didn't even remember it ... I had to remind him. Which reinforced my belief it was a sales strategy on his part. I have since sent several people to BMW, BECAUSE OF IT and my experience. I'm a firm believer of being honest and straight forward and obviously he wasn't... my bad, but it won't happen again! Until this experience, I was pleased with Audi of Charlotte. My suggestion is to seek financing somewhere else and not use their's as a matter of convenience. Definitely don't trust anything the finance meager says. Their loss!!! More

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I have bought Audi’s from other dealerships in the past and have been well treated. Audi Charlotte exceeded my previous encounters. My wife and I were warmly greeted on arrival. Max Montoya was our sales r and have been well treated. Audi Charlotte exceeded my previous encounters. My wife and I were warmly greeted on arrival. Max Montoya was our sales representative and he listened to our requests and found us the car we wanted. Every step of the sale Including the business office went smoothly with no pressure tactics. I heartily recommend this dealership to anyone looking for an Audi. More

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I was very pleased with Daniel, he made it possible for us to make a purchase. We love the Q5. Thanks a lot for all y’all did. us to make a purchase. We love the Q5. Thanks a lot for all y’all did. More

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Simple, Quick, and Amazing Customer Service Daniel, as i told you from the beginning you are a very busy guy handling multiple things at once but always delivering on a timely and professional m Daniel, as i told you from the beginning you are a very busy guy handling multiple things at once but always delivering on a timely and professional manner. Out of all my car buying experiences i do honestly have to say you have been the best thus far. Making easy and quick as possible but also ensuring that i was happy and comfortable. So a huge thanks to you! More

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I bought a preowned BMW from Audi Charlotte. Rich Gouhin was my salesman, and he made it such a great buying experience. I found the cat on autotrader and contacted Audi Charlotte. After several emails, pho was my salesman, and he made it such a great buying experience. I found the cat on autotrader and contacted Audi Charlotte. After several emails, phone calls, and texts... I was satisfied with the car I wanted to purchase. I flew up to Charlotte. Rich arranged for a driver to pick me up at the airport, too! The BMW was even better in person. Audi Charlotte fully hugged and waxed it too. A couple hours later, i was on my way home.....ha.... A 600 mile test drive! The car drove beautifully and i can't be happier. Thank you Rich Gouhin and the Audi Charlotte team. I highly recommend them. - Andrew More

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customer focused the service department earned my respect with taking care of my daughter's car (bought at another dealer). when it was time for e to purchase another the service department earned my respect with taking care of my daughter's car (bought at another dealer). when it was time for e to purchase another car, i was glad to give the dealership the opportunity. Once again, they took care of my needs and i am a fan great job all around More

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Great Experience! Both Peppi and Daniel were so helpful in making this process so easy to complete. It was seamless and efficient and I was in my Q5 in no time at all. Both Peppi and Daniel were so helpful in making this process so easy to complete. It was seamless and efficient and I was in my Q5 in no time at all. Jeannette was also very helpful in getting me all set for the road! I have wanted an Audi for some time and didn't think I could do this at this time and I was surprised that I could!! This is my dealership forever! Thanks for a great experience! More

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Good experience I found the Q5 that my daughter wanted online, called and got Daniel Stevens on the phone. I agreed to a price then drove up and picked it up. I found the Q5 that my daughter wanted online, called and got Daniel Stevens on the phone. I agreed to a price then drove up and picked it up. More

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Max was very helpful in getting the car I wanted the moment I walked into the dealer. Enough though things did not go well, Max followed up and followed through in closing the deal. moment I walked into the dealer. Enough though things did not go well, Max followed up and followed through in closing the deal. More

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Poor Experience I purchased a used vehicle just under two weeks ago. Everyone I dealt with was extremely nice. They did make a mistake with the financial paperwork wh I purchased a used vehicle just under two weeks ago. Everyone I dealt with was extremely nice. They did make a mistake with the financial paperwork which would of benefited me greatly and I’m sure my attorney would of loved it but I let it slide since everyone was so nice. There was a definite lack to attention to detail. The reason for the bad review is that they told me the interior would be cleaned. It definitely was not. I had to clean the interior myself which involved a full steam clean and shampoo. It was extremely disgusting. Also, I received countless requests to submit a review from my salesman. I’m sure it’s no fault of his own since I’m sure management is annoying about it. More

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