Peppi Bonocore | Page 34

Trading in a car I brought my car in for a repair and it turned out the repair was going to be half the value of the car. I had a 2005 Audi so the timing turned out to I brought my car in for a repair and it turned out the repair was going to be half the value of the car. I had a 2005 Audi so the timing turned out to be good to just trade the car in. The service center connected me to the sales team very efficiently. The sales rep was very helpful and not pushy at all when I consulted on the appraisal value of my old car. However, I did feel pressured to come back in the same day, either to retrieve my car and pay for part of the services or to trade it in. The dealership did not offer me a loaner in order to think about the decision, but did offer a potential purchase car for me to drive. I would have appreciated a little more flexibility on behalf of the service department in that regard. More

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In and out with more than I wanted. I've been an Audi customer for a while and knew that I would be staying in the family, but having just relocated, it was time to find a new Audi deale I've been an Audi customer for a while and knew that I would be staying in the family, but having just relocated, it was time to find a new Audi dealership. I emailed around expecting to get replies over the coming days, but Richard Gouhin from Audi of Charlotte called me back in minutes and from the start assured me that he would take care of anything I needed. After a couple emails, I agreed to meet Rich (on a Sunday no less) to check out the Audi SUVs. When I arrived, Rich had the two or three trucks we had talk about pulled to the front of the dealership awaiting my inspection. After a couple informative test drives, we walked into Rich's office where he was prepared with the specifics for each truck already laid out. We had a brief and honest conversation, Rich is incredibly straightforward and a great client advocate, and I decided on the SUV for me, a beautiful black Q3 (which to my amazement, has continued to exceeded my lofty expectations). After signing the papers with Peppi Bonocore, which was as a pleasant an experience as paying money can be, I met Kyle Andes for a technology and feature review. Kyle knew his stuff, hit the highlights, and then took the time to show me the small things (like the surround sound control for the Bose surround sound) that can take months to find on your own. Rich, and Audi of Charlotte delivered a superb buying a experience, and I am elated with my new Audi. Highly Recommended More

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Excellent Customer Service-They Aim to Please! Overall, I had a wonderful experience with Chris. He was pleasant, thorough, and very informative. During our test drive, I was hesitant about driving Overall, I had a wonderful experience with Chris. He was pleasant, thorough, and very informative. During our test drive, I was hesitant about driving in the rain. He took the liberty to get behind the wheel and demonstrate the versatility and reliability of the Acura RDX I purchased. My experience with Peppi during the finance process was equally as pleasing. He was awesome and accommodating with NO pressure. I highly recommend this dealership for you new and used car needs! More

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Amazing customer service and overall experience! Overall great buying experience as a first time buyer! There was no pressure, Joel was very informative, and the package/deal that was offered was unb Overall great buying experience as a first time buyer! There was no pressure, Joel was very informative, and the package/deal that was offered was unbeatable! I highly recommend visiting the dealership - they are so easy to work with and I am loving my new Q5! More

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Terrifc Design, Top Quality, Great Service & Fun Cars! I have purchased / leased my last two automobiles from Audi of Charlotte, a 2014 A7 and now a 2017 Q5. I will admit to considering other vehicles this I have purchased / leased my last two automobiles from Audi of Charlotte, a 2014 A7 and now a 2017 Q5. I will admit to considering other vehicles this last time, if only for the sake of variety. But in the end, I came back to Audi of Charlotte because of their professionalism and service orientation before, during and after the sale. Not only that, but I have found in my travels that other Audi Dealers are similar in their approach. For that reason, and the fact that they make pretty cool cars, I stayed with Audi during this last purchase. Both of the sales people with whom I dealt with on these purchases, Tony Martinez and Erlan Martinez, were outstanding. Sales Manager, Jim Mangano, was helpful as well and my time with Finance Manager, Peppi Bonocore, was unlike any other experience that I have had with a car dealership finance manager--and I mean that in a good way! Of course, the icing on the cake with these guys is their service department. As good a staff as you are likely to meet anywhere. You can't go wrong buying or leasing your next car from these folks. More

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Best car buying experience one can ask for!!! We could not be happier with how quickly and efficiently we were able to buy our Q3. I have purchased dozens of cars over my lifetime and this is the We could not be happier with how quickly and efficiently we were able to buy our Q3. I have purchased dozens of cars over my lifetime and this is the first time I received such exceptional service. The salesperson (Joel Handschin) understood our needs right from the get go and did everything in his power to make sure we were completely satisfied with our purchase. Two other notable people I would like to mention: Justin Cambric the sales manager and Peppi Bonocore who quickly and accurately wrote up the paperwork so we could be in and out of the door in about two hours! I will definitely recommend this dealership and of course the employees mentioned above which make it all happen to all of our friends and family. More

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Execellent Dealership from Top to Bottom! Love my new Q5 When making a large purchase decision you expect a certain extra level of customer service, salesmanship, professionalism, follow up and attention to When making a large purchase decision you expect a certain extra level of customer service, salesmanship, professionalism, follow up and attention to detail! When you deal with Audi of Charlotte you get all that and more! My salesmen Chris DeRoss couldn't have been nicer, more knowledgeable and made me feel like a truly valued customer! Peppi Bonocore is the absolute best finance professional I have ever dealt with in the car business; this is the second vehicle he has helped me secure and both times the deals were not easy. The General Manager, Jim Mangano, was extremely gracious and want to make sure I had a great car buying experience at his dealership. Jim and his team take great pride in what they do and it shows. Not only did they meet my exceptions at every turn, they far out seeded them!!! Amazing purchase experience to match an equally amazing new Q5, I couldn't be happier with my purchase and my decision to buy from Audi of Charlotte!!! More

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Amazing experience I can't say enough about this dealership. I was treated like trash by another dealership in the area and Chris and Peppi did everything they possibly I can't say enough about this dealership. I was treated like trash by another dealership in the area and Chris and Peppi did everything they possibly could to get me into the car of my dreams. I am forever thankful for everything they did for me. If I could give them 10 stars I would! More

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EXCEPTIONAL SERVICE Very seldom do I come across exceptional customer service, but I did recently. It was with Audi of Charlotte. I would gladly recommend you and I did. Very seldom do I come across exceptional customer service, but I did recently. It was with Audi of Charlotte. I would gladly recommend you and I did. More

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Fantastic Experience Buying a car from Audi of Charlotte was the best car buying experience we have ever had. They were respectful of our time and didn't take all day lon Buying a car from Audi of Charlotte was the best car buying experience we have ever had. They were respectful of our time and didn't take all day long, gave us a VERY strong first offer and worked with us to find mutually agreeable terms on our A3 Quattro. There were zero tricks, zero lies, zero smoke & mirrors, zero BS. We were treated with respect and I promised our sales rep that when the time comes, our second car will be an Audio purchased from him...that's how pleasant and refreshing our experience was. Rich Gouhin is the guy to see, Peppi Bonocore in finance was great and Joe the sales manager is a straight shooter. More

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