Phil Joyce

Don’t expect the best coming from the service manager, very unprofessional customer service, I hope Jim Ellis group gets better people. very unprofessional customer service, I hope Jim Ellis group gets better people. More

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Super responsive. Here from out of town and a dashboard alert came on during the drive back from the hospital. Made an appointment for the next morning and was in, Here from out of town and a dashboard alert came on during the drive back from the hospital. Made an appointment for the next morning and was in, diagnosed and fixed within the hour!! We were shocked at the customer service and their eagerness to get us on the way back to see our son in the hospital!! Thank you to the team effort. We are so appreciative. More

by Sue carden Verified Customer Verified Customer

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Purchased a car that had a nail on the inside of the tire. Making note that you could not see it from visualizingthe vehicle. Was told it was not something they would take car of since it wasn't noted w tire. Making note that you could not see it from visualizingthe vehicle. Was told it was not something they would take car of since it wasn't noted when I purchased the car. Making note that there as a discrepancy in the tire pressure compared to the other three. More

by AMCCRAY22 Verified Customer Verified Customer

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As far as the service done on my car it was great and the Tech Phil was extremely helpful. My only issue is with setting up the appointment. The website doesn’t allow it to be set up. I made several calls Tech Phil was extremely helpful. My only issue is with setting up the appointment. The website doesn’t allow it to be set up. I made several calls for over a month and left messages at the service center with no returned phone calls. I called the Sales department to get help and the parts department to get help and still was unable to make an appointment or get questions answered. The automated system doesn’t allow you to pick anything other than drop off and doesn’t allow you to pick a day. The lady that finally did answer my phone call(I wish I knew her name) she was extremely patient and very helpful. I really did appreciate that she finally answered the phone. I want to be able to stay compliant with my oil changes and stay under the warranty I have. Not being able to schedule things on time makes it really difficult. More

by AMBERHUNTERAUSTYN Verified Customer Verified Customer

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Poor communication, poor management, slow turnaround, and they don't return calls. The manager needs additional training as he is ill-equipped to handle the challenges Top dollar is charged, the delivery they don't return calls. The manager needs additional training as he is ill-equipped to handle the challenges Top dollar is charged, the delivery and value are awful. I've been going to this location for 7+ years. It used to be excellent. Two of my last 3 visits have been BAD. More

by FormerJimEllisCustomer Verified Customer Verified Customer

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1t was awesome very friendly staff very knowledgeable staff. Very fast service no waiting in line lunrs fir service staff. Very fast service no waiting in line lunrs fir service More

by Marcus1mack Verified Customer Verified Customer

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Communication is poor, service techs have no knowledge to service. Lacking in ability to provide any customer service. Lies were told by many employees, and no one seemed to know how to do anything properly. service. Lacking in ability to provide any customer service. Lies were told by many employees, and no one seemed to know how to do anything properly. I will never go here again and will let every person that will listen to me know how bad this location is. More

by namdrof88 Verified Customer Verified Customer

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Great service! Special thanks to Phil Joyce! I appreciate the discounts you gave me on my previous visits. Special thanks to Phil Joyce! I appreciate the discounts you gave me on my previous visits. More

by cmiddleton107 Verified Customer Verified Customer

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No longer about customer service, prices are too high, and long time customer loyalty doesn’t gain you anything either. and long time customer loyalty doesn’t gain you anything either. More

by MARLAMORRIS Verified Customer Verified Customer

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The waiting are was nice, there is a nice coffee machine while I waited. I was quoted 90 minutes, I was in my car by 80 minutes 👍! The best part of the visit was a video clip from the mechanic with my vehi while I waited. I was quoted 90 minutes, I was in my car by 80 minutes 👍! The best part of the visit was a video clip from the mechanic with my vehicle giving me a detail description of what was done, and what was recommended to be done. More

by tegoo23 Verified Customer Verified Customer

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