Phil Joyce

No longer about customer service, prices are too high, and long time customer loyalty doesn’t gain you anything either. and long time customer loyalty doesn’t gain you anything either. More

by MARLAMORRIS Verified Customer Verified Customer

Report | Print

The waiting are was nice, there is a nice coffee machine while I waited. I was quoted 90 minutes, I was in my car by 80 minutes 👍! The best part of the visit was a video clip from the mechanic with my vehi while I waited. I was quoted 90 minutes, I was in my car by 80 minutes 👍! The best part of the visit was a video clip from the mechanic with my vehicle giving me a detail description of what was done, and what was recommended to be done. More

by tegoo23 Verified Customer Verified Customer

Report | Print

Easy and helpful for the required service. Kept me informed and managed the process in a professional way Kept me informed and managed the process in a professional way More

by lorrainelamb Verified Customer Verified Customer

Report | Print

Super friendly… knowledgeable…professional! !! Pleasure doing business with jim Ellis!! Will recommend to all friends !! Pleasure doing business with jim Ellis!! Will recommend to all friends More

by jakhare Verified Customer Verified Customer

Report | Print

This is the second survey I've done. Did one yesterday same one. When I use you for new car was told I would not receive a bunch of emails or text?! I've not had the pleasure of working Did one yesterday same one. When I use you for new car was told I would not receive a bunch of emails or text?! I've not had the pleasure of working with any of these people. I only have 300 miles on my car! More

by Kstubblefield Verified Customer Verified Customer

Report | Print

The video recording explaining about the car is a genius idea especially for people who don’t know much about the vehicles. Thank you idea especially for people who don’t know much about the vehicles. Thank you More

by T Maria Verified Customer Verified Customer

Report | Print

After an oil change they left a cap losses on the top of the battery that luckily I found before it fell and got lost. I’ve had issues with the Jim Ellis Kia warranty package I purchase as well. Everytime I the battery that luckily I found before it fell and got lost. I’ve had issues with the Jim Ellis Kia warranty package I purchase as well. Everytime I took my car in to touch on the leather seats they just painted it and that paint with time starts to flake off and looks horrible on the seats and they haven’t done anything to fix it father it’s states that if they can’t fix it they would replace the seats. After a multipoint inspection i had a low fluid and that was not notified to me either. More

by SRAMOS39 Verified Customer Verified Customer

Report | Print

My niece was driving my car to Illinois and it broke down in Georgia. Phil Joyce took care of us in a most excellent way! The car is now home in Illinois! Thank you Phil and Jim Ellis Kia! in Georgia. Phil Joyce took care of us in a most excellent way! The car is now home in Illinois! Thank you Phil and Jim Ellis Kia! More

by JHill Verified Customer Verified Customer

Report | Print

Service was completed in a very timely manner. As usual, the customer service I received was top notch. I drive 45 miles 1 way (1 hour, 10 min) to have my car serviced at Jim Ellis Kia of Kennesaw As usual, the customer service I received was top notch. I drive 45 miles 1 way (1 hour, 10 min) to have my car serviced at Jim Ellis Kia of Kennesaw even though there is a Kia dealership 5 miles from my home. I have been pleased from the day I purchased my 2024 Sportage SX Prestige. More

by Vickihaley1013 Verified Customer Verified Customer

Report | Print

They were very kind and eager to help me figure out what was going on with my Kia. The issue was resolved! Very nice people, they will take care of you. was going on with my Kia. The issue was resolved! Very nice people, they will take care of you. More

by breanamitchell Verified Customer Verified Customer

Report | Print