Phil Joyce
Phil Joyce at Jim Ellis Kia of Kennesaw

Phil Joyce

Service Advisor

Jim Ellis Kia of Kennesaw

1221 Auto Park Drive Northwest
Kennesaw, GA 30144

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4.3
241 Reviews
4.3

241 Reviews

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241 Reviews of Phil Joyce

May 25, 2025

Dealership Rating
Employee Rating

No longer about customer service, prices are too high, and long time customer loyalty doesn’t gain you anything either. More

by MARLAMORRIS
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No
May 27, 2025

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Marlamorris! Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

May 23, 2025

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Employee Rating

The waiting are was nice, there is a nice coffee machine while I waited. I was quoted 90 minutes, I was in my car by 80 minutes 👍! The best part of the visit was a video clip from the mechanic with my vehi More

by tegoo23
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 27, 2025

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Tegoo23! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 17, 2025

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Easy and helpful for the required service. Kept me informed and managed the process in a professional way More

by lorrainelamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2025

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Lorrainelamb! Please let us know if there is ever anything else we can do for you! Safe travels!

May 24, 2025

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Lorrainelamb! Please let us know if there is ever anything else we can do for you! Safe travels!

May 14, 2025

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Super friendly… knowledgeable…professional! !! Pleasure doing business with jim Ellis!! Will recommend to all friends More

by jakhare
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Zak Benabdesselam , Sheldon Carter

May 17, 2025

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Jakhare! Thanks for taking the time to share your rating! Thanks again for the positive feedback, and we hope that you have a great day!

May 06, 2025

Dealership Rating
Employee Rating

This is the second survey I've done. Did one yesterday same one. When I use you for new car was told I would not receive a bunch of emails or text?! I've not had the pleasure of working More

by Kstubblefield
Recommend Dealer
Yes
May 09, 2025

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Kstubblefield! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing. Thanks again for your business! Take care!

May 03, 2025

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Employee Rating

The video recording explaining about the car is a genius idea especially for people who don’t know much about the vehicles. Thank you More

by T Maria
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Kerkoski, Sam Stewart, Kris Musgrove , Robert Billings

May 06, 2025

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 29, 2025

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Employee Rating

After an oil change they left a cap losses on the top of the battery that luckily I found before it fell and got lost. I’ve had issues with the Jim Ellis Kia warranty package I purchase as well. Everytime I More

by SRAMOS39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Kerkoski

May 01, 2025

Jim Ellis Kia of Kennesaw responded

Sramos39, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

April 14, 2025

Dealership Rating
Employee Rating

My niece was driving my car to Illinois and it broke down in Georgia. Phil Joyce took care of us in a most excellent way! The car is now home in Illinois! Thank you Phil and Jim Ellis Kia! More

by JHill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2025

Jim Ellis Kia of Kennesaw responded

That's great to hear,Jhill! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for the positive feedback, and we hope that you have a great day!

April 08, 2025

Dealership Rating
Employee Rating

Service was completed in a very timely manner. As usual, the customer service I received was top notch. I drive 45 miles 1 way (1 hour, 10 min) to have my car serviced at Jim Ellis Kia of Kennesaw More

by Vickihaley1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Awolusi, Mark Kerkoski

Apr 12, 2025

Jim Ellis Kia of Kennesaw responded

That's great to hear,Vickihaley1013! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for the positive feedback, and we hope that you have a great day!

April 06, 2025

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Employee Rating

They were very kind and eager to help me figure out what was going on with my Kia. The issue was resolved! Very nice people, they will take care of you. More

by breanamitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Misty M.

Apr 09, 2025

Jim Ellis Kia of Kennesaw responded

Breanamitchell, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

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