Philip O'Connor

In regards to all HONDA vehicles do not buy! !! All HONDA Recalls including SAFETY Recalls require the dealership to charge you a inspection fee to verify the already found problem the HONDA MFG !! All HONDA Recalls including SAFETY Recalls require the dealership to charge you a inspection fee to verify the already found problem the HONDA MFG already found to be bad. They claim if they find there is a problem then you will not be charged and will be covered under the recall. BUT if they do not find any issue you WILL get charged a fee. ONLY MFG that I know of that does this. The people at Safford Browns Honda tried claiming under a seat belt recall that my daughter spilled something in the latch. After arguing with the service manager to show me proof he then said they would replace it under the recall. Currently there is a recall for the Fuel PUMP MODULE and it clearly states on the recall notice that it could cause the vehicle to stall while driving which could lead to accident or injury!!!! Now the dealership wants $220 to check it out. If they find nothing wrong, it will cost her $220. I can guarantee they will find nothing wrong because they just want the money. WHY IS CUSTOMERS BEING CHARGED An INSPECTION OR DIAGNOSTIC FEE FOR SOMETHING HONDA THEMSELVES DEEMED BAD AND SENT A LETTER STATING ITS BAD AND THEY WILL REPLACE IT FOR FREE!!!! More

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Safford Brown Honda Glen Burnie is very shady and deceptive. Tried to charge me over $1,500 for brake work when some of the work completed had already been covered by insurance, then took a month to deceptive. Tried to charge me over $1,500 for brake work when some of the work completed had already been covered by insurance, then took a month to provide the proper paperwork and documentation to the adjuster with me having to waste time and reach out almost daily. Lastly, they had lied to me saying the insurance denied covering what I had to pay for when in fact they had not sent anything to the insurance for those repairs then told me that damage was possibly caused by my accident but then turned around and told the adjuster it was unrelated so I wouldn’t be reimbursed by my insurance. This dealership is incredibly deceptive and shady, and full of liars like Philip O’Connor a manager and Jennifer a service advisor who were the main contributors to the issues I had here. Will never return and suggest you find anywhere else and not get ripped off by these scammers. More

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