Phillip Lam

I have the pleasure of meeting Doug the owner of Bravo of Alhambra and he is an awesome person, and all his staff and all departments service, sales I lease my vehicle there 4 years ago a Jeep Wrangler and i Alhambra and he is an awesome person, and all his staff and all departments service, sales I lease my vehicle there 4 years ago a Jeep Wrangler and it was an amazing experience, and now I just purchased my second vehicle, which is a compass and I was very happy and satisfied with the service I got from the sales department today. More

by PATTY_BERMUDEZ68 Verified Customer Verified Customer

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I have genuinely never dealt with a more incompetent and unprofessional service department. What should have been a simple tire issue turned into multiple visits, days without my car, horrible communicatio unprofessional service department. What should have been a simple tire issue turned into multiple visits, days without my car, horrible communication, and blatant negligence. I first came in on Saturday because my tire light was on. They told me to come back Monday because my warranty company was closed. As I was leaving, my salesman spotted a nail in my tire within seconds — faster than the actual service department. On Monday, I specifically asked them to inspect ALL my tires. They initially told me only one tire needed a patch and “everything else looked fine.” After I pushed them to double-check, they suddenly found another nail and said a second tire needed replacement. That same night, before I could even leave the parking lot, the supposedly repaired tire was leaking air again. My boyfriend found the leak in minutes using soapy water — in THEIR parking lot. The foreman confirmed the puncture, yet I was still told to come back the next day because they were closing, despite the obvious safety issue. Communication throughout this process was terrible. Nobody gave updates unless I chased them down myself, and I was repeatedly forced to act as the middleman between the dealership and the warranty company. Manager Naomi Cordoba was especially rude and dismissive, showing zero accountability or concern for the fact that my car had been sitting there for days because of their mistakes. This service department is careless, disorganized, and completely unprofessional. If you value your time, safety, or sanity, stay far away. More

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Very great service. Rudy is always helpful 5 star quality service. The only shop I go to in LA county. Rudy is always helpful 5 star quality service. The only shop I go to in LA county. More

by michaelcallender13 Verified Customer Verified Customer

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Amazing how they can make things happen We came just to see what they had and to see if my husband liked any truck , we been going to different dealers and as this is my 2nd purchased here a We came just to see what they had and to see if my husband liked any truck , we been going to different dealers and as this is my 2nd purchased here at BRAVO we came again and like always they make things happen and my husband took the truck he wanted thanks again Also to Eduardo and philip ask for them very nice people they take care of you , make you feel good as u walk in More

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getting into debt is never fun, But at Bravo Chrysler its is My wife just purchased a Grand Cherokee Trail Hawk 4x4 for her, like always Phill Lam and Ceasar made the purchase as simple as can be, This purchase My wife just purchased a Grand Cherokee Trail Hawk 4x4 for her, like always Phill Lam and Ceasar made the purchase as simple as can be, This purchase is our 4th vehicle at now Bravo Chrysler in Alhambra. Phil just knows the inside and out of every vehicle that we have purchased and Ceasar in finance lays out every type of financing so that my wife and I get to pick the nest one that meets our budget. Had a great and fun time with this last purchase. lots of laughs, and memories. More

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