Pierce York | Page 12

NOT HONEST, even when given a chance to MAKE IT RIGHT. BEWARE of these folks. Honesty and integrity seem to be SERIOUSLY LACKING in dealing with them. They advertised a vehicle as ZERO ACCIDENTS and in pri BEWARE of these folks. Honesty and integrity seem to be SERIOUSLY LACKING in dealing with them. They advertised a vehicle as ZERO ACCIDENTS and in pristine condition, and then disguised.concealed SIGNIFICANT accident damage, and sold it to me with MISREPRESENTATIONS. And they also violated Maryland auto-sales statute(s) in the process. Tried to resolve with management and dealer owner, only to get a partial resolution and -- quoting the owner: "take it or go pound sand" admonition. I am lodging formal UNFAIR & DECEPTIVE, trade practices complaints with the Maryland Motor Vehicle Dealer Complaint Unit and the Maryland Attorney General's office. More

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The Best Car Dealership Experience EVER! Usually you hear about shark-like money hungry car salesmen who bombard you with facts and figures and cliché sales pitches which are very uncomfortin Usually you hear about shark-like money hungry car salesmen who bombard you with facts and figures and cliché sales pitches which are very uncomforting, HOWEVER at Laurel KIA it was nothing like that; it was very personable. It was comforting knowing that Ryan and his team at Laurel KIA had my best interest at heart, from car model to price range, who acknowledged my personal status without trying to persuade me to give or do more. Both my grandmother and I purchased our cars within a day of each other at Laurel KIA and we both agreed that we left with the satisfaction of knowing that we got a GREAT deal! We remain very much incontact with them and if we could get a second car we would without hesitation from Laurel KIA If you’re looking for AMAZING service and GREAT deals/incentives get your car at Laurel KIA! More

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Pierce York My husband and I had the opportunity recently to purchase our 2nd Soul from Laurel Kia. When making the decision, we returned to the dealer and sales My husband and I had the opportunity recently to purchase our 2nd Soul from Laurel Kia. When making the decision, we returned to the dealer and salesman we trust. Pierce is truly an awesome asset to your dealership. He represents your organization in a professional, efficient and helpful manner. Pierce is simply the best! More

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Awesome. This was my first car buying experience. I got the car and the price that I wanted. Mr York made everything completely easy with no pressure. And I l This was my first car buying experience. I got the car and the price that I wanted. Mr York made everything completely easy with no pressure. And I love my new Kia. More

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Best car buying experience ever Pierce was fantastic and proves that there are wonderful car salesman out there with souls. Go here if you want a Kia it's so easy and stress free! Pierce was fantastic and proves that there are wonderful car salesman out there with souls. Go here if you want a Kia it's so easy and stress free! More

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Supportive Blessing Pierce and team gave me peace of mind, after being what I thought was trapped in a death vehicle. I am now driving such a reliable new car and appreci Pierce and team gave me peace of mind, after being what I thought was trapped in a death vehicle. I am now driving such a reliable new car and appreciate the kindness, information sharing, and support through the process that has me sold Kia and especially Laurel Kia dealership!!!!!! :-) More

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Excellent!! Pierce and Alex were very attentive to our needs. Truly appreciate making the complex experience of purchasing a new vehicle seem easy and worry free Pierce and Alex were very attentive to our needs. Truly appreciate making the complex experience of purchasing a new vehicle seem easy and worry free. More

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Amazing car buying experience! We must praise Laurel Kia from start to finish. Everyone there was extremely helpful, beginning with Pierce York, and another unknown salesperson who We must praise Laurel Kia from start to finish. Everyone there was extremely helpful, beginning with Pierce York, and another unknown salesperson who got us a dealer tag and on the test drive while we were waiting on Pierce. He was waiting on another prospective customer and we just showed up without an appointment. We were content to wait, but another salesperson pitched in and helped us as did the Sales Manager on duty (Alex). I know these guys work on commissions, but the other salesperson and Alex gave us a real feeling of teamwork and caring about the customers experience at their dealership. Finally, even the Finance and Insurance person (Lisa) was equally professional and helpful. The really amazing thing was the patience that Pierce demonstrated when we didn't have a clue of what we were going to buy. Originally, we went there to get a new car. Judy's previous car had just caught fire while she was driving it and prior to that, we had no intentions of buying a new car. After decades of driving Caprices, an Oldsmobile 88, and an Mercury Grand Marquis, Judy was faced with a really tough decision. Needless to say, no one builds cars like those anymore (Thank God). The bottom line is Pierce helped her by having her explain what she didn't like about the new style vehicles and after a bit of trial and error, we determined that a new SUV was a better fit for Judy rather than any of the cars. We love our new Sportage and couldn't be happier with the entire car buying experience. We highly recommend anyone even considering a new vehicle, to call Pierce York before buying any where else!! More

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Most pleasant car-buying experience ever! From my first contact with the dealership, I knew my experience at Laurel Kia was going to be different -- and in a good way. They responded immediate From my first contact with the dealership, I knew my experience at Laurel Kia was going to be different -- and in a good way. They responded immediately to my email request for information about a car, and followed that up with a phone call. Ryan was as nice as could be on the phone. We arrived about an hour late for the appointment, having driven about 3 hours to get there, but still we were greeted so kindly and politely by Pierce. The car was ready and waiting for me to test drive, and when we got down to business, the initial paperwork was completed in record time. When we met with Lisa in the business office, the transaction was concluded quickly, and without pressure. Lisa was also warm and friendly and very accommodating. Everyone we dealt with was wonderful, and the experience was well worth the long drive. More

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Outstanding Service As a demanding new car buy I was very impressed with the positive attitude and effort by Pierce York to help me get the exact car with features that I As a demanding new car buy I was very impressed with the positive attitude and effort by Pierce York to help me get the exact car with features that I wanted. Both my wife and I were very satisfied with our overall experience at Laurel Kia . . . from the warm welcome smile and handshake of Michael, the detailed explanation of our contract and answer all my questions by Lisa in Finance to Pierce, who did everything he could to find the exact car I wanted. It was truly a team effort at Laurel Kia to make our visit a positive one, and they did. Thank you! More

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