Quentin Bell

Gordie Boucher Ford of Kenosha responded

Dennis, I’m sorry to hear how frustrated you are with your experience. I appreciate you reaching out to me directly today and giving me the opportunity to look into your concerns. As we discussed by email this evening, when we meet in person, I will personally review your paperwork, the communication regarding your trade value, so I can fully understand what happened. I’m glad we were able to connect, and I will make myself available when you come in so we can go through everything together. We take concerns regarding transparency and the vehicle purchasing process seriously, and I appreciate the opportunity to address this with you directly. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Connor Bates, Justin Fullmer, and Drake Bowers were able to help you throughout your vehicle search and purchase. Finding the right vehicle can take time, and it’s great to know Connor was patient, listened to your needs, and focused on showing you vehicles that fit what you were looking for. Providing a personalized, no-pressure car-buying experience is exactly what we strive for every day. We’re honored that you trust our team enough to consider bringing your wife to us for her next vehicle purchase. We’ll be sure to share your kind words with Connor, Justin, and Drake. Thank you again for choosing Gordie Boucher Ford of Kenosha, and we look forward to helping your family with all of your future vehicle needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review—we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you were impressed with the professionalism and customer service, and that Quentin took the time to listen and find exactly what you were looking for. That’s exactly the kind of personalized experience we strive to provide. Your recommendation means a lot to us thank you again, and we look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful 5-star review! We’re so happy to hear that your visit felt relaxing and welcoming. Creating a comfortable, stress-free experience is exactly what we strive for at Gordie Boucher Ford of Kenosha. Thank you for the recommendation we truly appreciate it and look forward to welcoming you back again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your experience. We’re glad to hear that Quentin provided helpful guidance in finding the right vehicle for your needs. However, we sincerely apologize for the frustration you experienced with the financing process and the change in payment details. Transparency and trust are extremely important to us at Gordie Boucher Ford of Kenosha, and we’re sorry we fell short of those expectations. Your feedback about the Flex Buy program is valuable and will be shared with our Ford management and finance teams for review. We appreciate your input and would welcome the opportunity to make things right. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your thoughtful review! We’re thrilled to hear that your experience at Gordie Boucher Ford of Kenosha was pressure-free and enjoyable from start to finish. Its great to hear that Quentin went above and beyond to bring in the right vehicle, and Joe in finance ensured everything was clearly explained with complete transparency no pressure, no hidden details. We’re proud to deliver the kind of hassle-free, customer-focused car buying experience that makes our guests feel comfortable and confident in their decision. We truly appreciate your trust in us and look forward to welcoming you and your family back for future purchases and service needs. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're so glad to hear that Drake was outstanding and great to work with, and that Quentin was always available to answer your questions. At Gordie Boucher Ford of Kenosha, we’re proud to have a team that’s dedicated to providing a smooth, supportive experience every step of the way. We truly appreciate your feedback and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for choosing Gordie Boucher Ford of Kenosha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sal Pappalardo General Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Gordie Boucher Ford of Kenosha! Sal Pappalardo General Sales Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Here at Gordie Boucher Ford of Kenosha, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Sal Pappalardo General Manager 262-697-0700