RT Ives

Dropped off the car on Monday afternoon for a Tuesday appointment for inspection and oil change. No call back on Tuesday. 3 calls before noon Wednesday, no reply to the messages. 2pm call from service ma appointment for inspection and oil change. No call back on Tuesday. 3 calls before noon Wednesday, no reply to the messages. 2pm call from service manager to pickup the car. It's totally xxxxxxxx to call the dealership and no answer. No matter what number you call it always rings the answering service who can only leave a message with the dealership. This place has a terrible communication problem and the service manager could only agree. No cleaning vacuum or car wash either. I love my KIA and the salesman was great but operations needs to get their xxxx together. More

by Jody Cox Verified Customer Verified Customer

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RT In service is Great. He treats his customers with respect and dignity. As far as the actual service, not happy at all! , I am going to assume my oil was change.. but this He treats his customers with respect and dignity. As far as the actual service, not happy at all! , I am going to assume my oil was change.. but this is the 4th time, I feel if you ask for something, it should be done, especially if me(the customer) is paying for it. That seems like stealing money from me. This past visit I asked for an oil change and tire rotation, and the tire rotation was Not Done.. very disappointing as a customer. More

by kbcaison2005 Verified Customer Verified Customer

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called to inquire if i should bring my car in due to check engine light and diagnosis code that we had already run. told they would call back 3 times, never did. showed up to just drop my car off and wa check engine light and diagnosis code that we had already run. told they would call back 3 times, never did. showed up to just drop my car off and was dismissed about not having our calls returned. got call that parts were ordered and two days later a text saying the parts are at shop to call and schedule an appointment…meanwhile they had my car all along. when picking up my car my husband asked for clarification all that needed to be done while serviced and the manager ripped the paperwork out from under me while i was physically signing and was condescending saying “i’ll read it to you line by line”. for the customers safety they should be aware and understand what work was done on their car. careless employees. More

by SANFERSJF Verified Customer Verified Customer

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I came for an inspection, and thought I should have passed, without too many extra charges. I did not approve the extra charges recommended and took my car to someone I have worked with for many years, passed, without too many extra charges. I did not approve the extra charges recommended and took my car to someone I have worked with for many years, before buying this car. I will probably not come back. My car has less than 20000 miles on it, and has been gently cared for. More

by mjsaints48 Verified Customer Verified Customer

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Failed to notify me that I need to have brakes and rotors replaced until after I was told the scheduled maintenance for my appointment was completed and ready for pickup replaced until after I was told the scheduled maintenance for my appointment was completed and ready for pickup More

by MR.NICHOLAUS.MOORE Verified Customer Verified Customer

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RT, Has been an outstanding service consultant. I prefer no one but him. Even though he is the best, the problem lies with maintenance. Still to this day, my check engine problem has not been add I prefer no one but him. Even though he is the best, the problem lies with maintenance. Still to this day, my check engine problem has not been addressed. Robert has great customer service and all others need to mirror him. Even the manager of services needs to step in & help from time to time. More

by mcraea62 Verified Customer Verified Customer

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I had a 3:45 pm appointment on Friday for a drop off (which I was told ahead of time). I was not told this could be an overnight drop off. My car was not done until 3:30pm the next day. Scheduling servi (which I was told ahead of time). I was not told this could be an overnight drop off. My car was not done until 3:30pm the next day. Scheduling service is always a challenge. There is always a long wait. The scheduling systems seems inefficient (why have appointments if it takes all day or even multiple days to complete the service?). I love my Kia but I dread having to take it in for service. More

by ALAYNAJOHNSON5 Verified Customer Verified Customer

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Ok service took a little longer than expected to fix a horn was told it would not take long at all 2 hours plus horn was told it would not take long at all 2 hours plus More

by BRENANDB Verified Customer Verified Customer

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Fantastic service in every way. On time and efficiently done every time. Art T was very helpful On time and efficiently done every time. Art T was very helpful More

by edobermeyer Verified Customer Verified Customer

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Great service always. Cars are in and out quickly. Will continue to have my vehicles service here Cars are in and out quickly. Will continue to have my vehicles service here More

by milpolice13 Verified Customer Verified Customer

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