RT Ives

I came for an inspection, and thought I should have passed, without too many extra charges. I did not approve the extra charges recommended and took my car to someone I have worked with for many years, passed, without too many extra charges. I did not approve the extra charges recommended and took my car to someone I have worked with for many years, before buying this car. I will probably not come back. My car has less than 20000 miles on it, and has been gently cared for. More

by mjsaints48 Verified Customer Verified Customer

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Failed to notify me that I need to have brakes and rotors replaced until after I was told the scheduled maintenance for my appointment was completed and ready for pickup replaced until after I was told the scheduled maintenance for my appointment was completed and ready for pickup More

by MR.NICHOLAUS.MOORE Verified Customer Verified Customer

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RT, Has been an outstanding service consultant. I prefer no one but him. Even though he is the best, the problem lies with maintenance. Still to this day, my check engine problem has not been add I prefer no one but him. Even though he is the best, the problem lies with maintenance. Still to this day, my check engine problem has not been addressed. Robert has great customer service and all others need to mirror him. Even the manager of services needs to step in & help from time to time. More

by mcraea62 Verified Customer Verified Customer

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I had a 3:45 pm appointment on Friday for a drop off (which I was told ahead of time). I was not told this could be an overnight drop off. My car was not done until 3:30pm the next day. Scheduling servi (which I was told ahead of time). I was not told this could be an overnight drop off. My car was not done until 3:30pm the next day. Scheduling service is always a challenge. There is always a long wait. The scheduling systems seems inefficient (why have appointments if it takes all day or even multiple days to complete the service?). I love my Kia but I dread having to take it in for service. More

by ALAYNAJOHNSON5 Verified Customer Verified Customer

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Ok service took a little longer than expected to fix a horn was told it would not take long at all 2 hours plus horn was told it would not take long at all 2 hours plus More

by BRENANDB Verified Customer Verified Customer

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Fantastic service in every way. On time and efficiently done every time. Art T was very helpful On time and efficiently done every time. Art T was very helpful More

by edobermeyer Verified Customer Verified Customer

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Great service always. Cars are in and out quickly. Will continue to have my vehicles service here Cars are in and out quickly. Will continue to have my vehicles service here More

by milpolice13 Verified Customer Verified Customer

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My experience with this dealership has been very poor. There is a severe lack of communication and organization amongst the individual groups within this dealership. I deeply regret purchasing my car here There is a severe lack of communication and organization amongst the individual groups within this dealership. I deeply regret purchasing my car here and will avoid bringing my car for service. More

by KMLUGO7 Verified Customer Verified Customer

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They are trying to improve andvI had a much better experience than I had in a long time. I have been a customer since 2005. experience than I had in a long time. I have been a customer since 2005. More

by GLASS_SLIPPER1997 Verified Customer Verified Customer

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I have been with this dealership for over 25 years and only had 2 mishaps. My issues were taken care of promptly. Staff outstanding. only had 2 mishaps. My issues were taken care of promptly. Staff outstanding. More

by DEEWCLARK Verified Customer Verified Customer

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