RUS GRINCHENKO
RUS GRINCHENKO at Sebring Toyota

RUS GRINCHENKO | Page 5

SALES MANAGER

Sebring Toyota

404 US Hwy 27 N
Sebring, FL 33870

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43 Reviews

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43 Reviews

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43 Reviews of RUS GRINCHENKO

April 29, 2021

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Employee Rating

Bought a 2017 f250 which had rollback mileage on the car fax that they told me and my wife it was a mistake went to trade the truck in and now we can’t do nothing with it because the car fax shows mileage p More

by Jasonpgonzales77
Recommend Dealer
No

Other Employees Tagged: Nick Salerno

Apr 30, 2021

Sebring Toyota responded

Thank you for the feedback, Mr. Gonzales – Unfortunately, all of the evidence we’ve seen and documentation we’ve been able to gather tells a completely different story, much of which was already detailed to you in our recent email response from our Senior Vice-President of Operations. The vehicle had 30,902 miles on the odometer statement when you purchased the truck on 5/6/20. You signed that statement. Prior to that, the vehicle was sold to us on 4/18/20 with 30,771 miles on it. We have that odometer statement, signed by the previous owner, as well. In fact, the CarFax report for the truck also shows that the truck had its oil change in Bradenton the day before, with 30,661 miles at THAT time. This all checks out logically. AFTER you purchased the truck, we also see (on the same CarFax report) the truck was serviced at a QuickLube in Lake Placid, reporting 37,773 miles on 6/25/20……roughly 50 days after your purchase. Then, fast forward to 4/20/21, when you were selling the vehicle to a Porsche dealer in Fort Myers, and the odometer was then represented to have just 27,154 miles. Since the vehicle had 30,661 miles on April 17, 2020 (prior to us possessing the vehicle); then had 30,902 on May 6, 2020 (the date the vehicle was sold to you); and 37,773 miles on June 25, 2020 (a bit over a month after we sold you the vehicle), this clearly indicates that there was not a problem with the mileage prior to us coming into possession of the vehicle and for more than a month after we sold the vehicle to you. It's pretty clear at this time that all of these reports are consistent up to and through the time we sold the vehicle to you. Any inconsistency takes place after that time frame, and that point is confirmed by the different reports and signed official statements we have. If you come across any documentation or evidence that would contradict these facts, please feel free to supply them so we can review. Thank you again --

Apr 30, 2021

Sebring Toyota responded

Mr. Gonzales, Thank you for the response. We have no proof of any of the claims in your last response, Please send us any evidence or documentation you might have, and we will be glad to review it as promised earlier. Thank you -- Don E.

Apr 30, 2021

Jasonpgonzales77 responded

We have Proff with truck mileage at 19,890 dated picture in front of your store it’s ok you guys are backing out of your false information on this vehicle was does the title show 30k and your service department have it at 80k you guys at that Ford dealership your mechanics said it can’t be done and checked our vehicle at 27 k you guys sold us with false mileage and it’s going to be looked into thanks for selling us a high mileage truck and false advertising.

Apr 30, 2021

Jasonpgonzales77 responded

Wan in your Toyota dealer ship and talk to Nick he had all the paperwork unless it’s all disappeared cause this is the only way we can communicate I sent everything to car fax I will be glad to meet you at your Ford dealership so they can hook up there tools to figure this out again since we where asked to do last week

Apr 30, 2021

Jasonpgonzales77 responded

Why would we go through all this hassle we just wanted to trade it in on a newer vehicle but you guys have ruined the carfax on a 60 thousand truck we bought from you guys no we are stuck with this vehicle thank you best believe we have learned from this vehicle to have it checked it on a computer to make sure the mileage matches the mileage in the vehicle we have learned that we had trust into your company over the years we buy all of our vehicles from this company.

April 17, 2021

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Employee Rating

It was a pleasure doing business with Alan Jay Toyota, very nice staff. I would probably purchase another vehicle from them in the future years. More

by ANDERSON.LARRY1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorge Emilio Basulto

Apr 19, 2021

Sebring Toyota responded

Larry, Here at Alan Jay Toyota, customer satisfaction is our #1 priority. Jorge and Rus always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Alan Jay Toyota Team

April 09, 2021

Dealership Rating
Employee Rating

They were very friendly and was asked about a drink and what I was interested in not pushy at all. Would recommend to a friend or family member. More

by fotheringham.eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jones

Apr 09, 2021

Sebring Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Alan Jay Toyota Team

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