I will never go back to get service to this location due
to the fact my last encounter didn’t go well , I drop my car off I was told I needed this an that basically a new engine with the price I was given
to the fact my last encounter didn’t go well , I drop my car off I was told I needed this an that basically a new engine with the price I was given 5, to 6 thousand even tlk to my insurance company, I felt something wasn’t right because they couldn’t produce know paperwork of what my vehicle needs, they held my car 3days I ask for a oil change also didn’t receive nothing, the people tht wrk their was big on me to up the 5 or 6 thousand in cash , because my insurance wasn’t going to cover it until the dealership show proof of the bad part.. an they hung up an try put me in a pickle saying just drive car to it goes out or $, this location keep an eye on ! I took my car to Midas an payed 1,300 which I only had the car I brought from this location had car yr an half an got all my service through them , I wouldn’t spend my money again there until they look into front desk an Mechanics, so be aware people i have my paperwork to post if needed I would like a higher up to review this an reach out to me so his service can be higher rating!
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by RODRIGUEZ.BLACKWELL
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2023 -
Joseph Buick GMC responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Sep 16, 2023 -
Joseph Buick GMC responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Didn’t have to wait very long kept in contact with me
about the needs for my car
about the needs for my car
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by MOODYJUSTINE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Phil Dorger
Aug 31, 2023 -
Joseph Buick GMC responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC, Justine, we look forward to having you as a valued customer for many years to come!
The folks at Joseph Buick GMC are professional,
knowledgeable and genuinely care about their customer’s experience.
knowledgeable and genuinely care about their customer’s experience.
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by willrettig
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Sander
Aug 03, 2023 -
Joseph Buick GMC responded
Thank you, Will, for your feedback on your recent visit to Joseph Buick GMC. It's great to hear that we were able to assist you and that you had such a positive experience!
Without an appointment these guys fit me in within an
hour. Great, courteous, and professional service from everyone involved in my visit. I was even offered a box of cookies on my way out...
hour. Great, courteous, and professional service from everyone involved in my visit. I was even offered a box of cookies on my way out...
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by jdgrant60
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Phil Dorger
Aug 03, 2023 -
Joseph Buick GMC responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.