Rachel Downing
Rachel Downing at Clay Cooley Ford

Rachel Downing

Internet Sales Director

Clay Cooley Ford

633 North Watson Road
Arlington, TX 76011

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4.8
11 Reviews

Dealership Experience

14 yrs, 9 mos

Industry Experience

14 yrs, 9 mos

4.8

11 Reviews

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11 Reviews of Rachel Downing

December 23, 2025

Dealership Rating
Employee Rating

Great customer service, when there was an issue it was made right, we were treated with the upmost respect, greeted with great smile's and although our truck is in the shop, it didn't take them long to ac More

by Lucianawilliams01
Service Price Transparency
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Recommend Dealer
Yes

December 15, 2025

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The answer the phone and make sure I stay as up to date as they are. More

by raehuff4
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacio "Nacho" Ortega, Jesus Flores , Giovana Lopez, James Toney

October 10, 2025

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The Process was easy and my Salesman Andrew delivered my truck to me 2 hours away from the dealership. More

by cmcfarland1
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

September 30, 2025

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Took car right in, nice waiting room with coffee. service was very fast and kind. More

by rhsmr1950
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Izabella Crump

July 28, 2025

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Exceptional Service and great staff. From the buying process to finance to service. I will always be a customer here. More

by garrett.k.petty
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ashley Fernandez, Alec Raetz, Jason Alvarez , Justin Villa

July 07, 2025

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Friendly staff. However getting service set up seems to take a rather long time. I am still waiting for glass repair service to be scheduled. More

by blythe76043
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alex Alvarado , Anthony May

July 03, 2025

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Jared and the rest of the Clay Cooley team provided us the best experience we have ever had buying a vehicle. More

by stubbies1832
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jared Taylor

May 23, 2025

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One of the smoothest transitions I’ve had - worked over the phone the came in and was out in 2 hours More

by jcmoog
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Nicholas Graham

February 22, 2025

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Employee Rating

I had an appointment and was met when I arrived and went straight to the vehicle I wanted to see. We went to the test drive as my vehicle was appraised and everything went extremely easy. More

by quint2axman
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

February 15, 2025

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The staff at Cooley was so responsive and so pleasant to deal with. As an out of state buyer, and first timer at that, they walked us through the process and were beyond cooperative. More

by RJMCLEOD6
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Ashley

1

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