Rachel Ozment

Norman Hyundai responded

Thank you so much for your wonderful review! At Norman Hyundai, we are dedicated to providing a car buying experience that’s caring, supportive, and stress-free. We're thrilled to hear our team’s hard work, compassion, and commitment to great customer service made a difference for you. Your appreciation means the world to us, and we look forward to continuing to serve you and the Norman community with smiling faces and top-notch service. Thank you for choosing Norman Hyundai! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you so much for the kind words! We're thrilled to hear that your experience with us was smooth and that our team was able to help you find the perfect vehicle. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new ride!

Norman Hyundai responded

Thank you so much for the fantastic review! We’re thrilled to hear that you’ve had such a positive experience not just during your purchase, but also with our service department. Keeping you updated every step of the way is something we’re passionate about, and we’re so glad you appreciate the minute-by-minute updates and inspection videos. It’s great to know that our team’s professionalism and dedication are making a difference. We truly appreciate your trust in us, and we’re excited to continue providing you with top-notch service. Thanks again for the five-star feedback—your support means the world to us!

Norman Hyundai responded

Thank you so much for the glowing review! We’re thrilled to hear that you had a great experience with us at Norman Hyundai and that you would consider buying from us again. Treating our customers right is always our top priority, and we’re glad that came through in your visit. We look forward to helping you with your next vehicle purchase whenever you're ready!

Norman Hyundai responded

Thank you for sharing your feedback. We sincerely regret to hear about your recent experience with our service department, and we appreciate the opportunity to address your concerns. At Norman Hyundai, we are committed to upholding the highest customer service standards, and we strive to treat every customer with the respect and professionalism they deserve. We are incredibly proud of our adherence to the Golden Rule: treating others with the utmost respect. However, we have a responsibility to our employees and our business, and we cannot overlook behaviors that disrupt our work environment. Your attempt to secure a loaner vehicle for three weeks was not in line with our policies and could not be accommodated. While we aim to accommodate all reasonable requests, it is essential for all parties involved to engage respectfully and adhere to our policies. Attempts to manipulate our system or treat our staff unprofessionally do not align with the standards we uphold at Norman Hyundai. We genuinely appreciate your feedback and if you would like to participate in constructive conversation, please contact our management team directly at 405-801-3590. If not, please refrain from making false allegations online out of emotional discourse. We thank you and wish you the best with your future Hyundai services.