Rachel Ozment

Norman Hyundai responded

Thank you so much for your kind words and for choosing Norman Hyundai! We’re truly grateful for the opportunity to help you, and it means a lot to hear that our team was able to go above and beyond to get you into a vehicle. At Norman Hyundai, we believe everyone deserves a great car-buying experience, no matter their situation, so we’re especially happy we could make that happen for you. Your feedback about our friendly staff and supportive service really motivates us to keep delivering the best for our customers. Congratulations on your new car, and please don’t hesitate to reach out if you need anything in the future. Welcome to the Norman Hyundai!

Norman Hyundai responded

Thank you for the kind words! We're so glad to hear that our team provided excellent service and made your experience a positive one. Being knowledgeable, kind, and always keeping our customers in mind is exactly what we strive for every day. We truly appreciate you taking the time to share your feedback and look forward to helping you again in the future! Serving You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

We have attempted to contact the owner of the vehicle several times to provide this update and walk through the next steps. We are under the impression the Palisade as been brought to our service dept to repair the Sun Roof. We hope that the clears the misunderstanding. We also want to be very clear that the claims suggesting this was a scam or that we do not support military members are simply not accurate. At Norman Hyundai, we are proud to work with and support military members, veterans, and their families of all backgrounds, creeds, and identities. Many of our customers — and members of our own team — come from the military community, and we take that relationship seriously. We look forward to completed the resolution for you! Thank you for leaving a review - Norman Hyundai

Norman Hyundai responded

Thank you so much for your kind words and recommendation! We’re thrilled to hear that Rachel Ozment went above and beyond to help you find the perfect vehicle and secure financing that fit your budget. She truly cares about her customers, and it means a lot to see her efforts recognized. We’re also glad you found our entire Norman Hyundai team to be organized, professional, and sincere—that’s exactly the experience we strive to provide every guest. We can't wait to see you again in out all-new Hyundai Facility! 591 N. Interstate Dr, Norman OK 73069 Congratulations on your new vehicle, and welcome to the Norman Hyundai family! If you ever need anything, we’re always here to help. 🚗 Servicing You and Nothing Else! Your Norman Hyundai Team.

Norman Hyundai responded

Thank you for your message. We understand your concerns and want to clarify a few important points. You voluntarily submitted your credit application and agreed to proceed with the transaction based on the terms discussed. As part of that process, credit inquiries were made with your consent—this is standard procedure when initiating financing. While we always strive to honor every deal, final pricing is subject to management approval and availability. At no point did we misrepresent the terms, and our team communicated the process clearly every step of the way. If you have any additional concerns or would like to continue the conversation, we welcome you to contact our management team directly. Servicing You and Nothing Else Your Norman Hyundai Team.

Norman Hyundai responded

Thank you so much for the kind words! We're thrilled to hear that Sonia, Rachel, Logan, and Billie all came together to make your experience enjoyable and informative. It means a lot to know we earned your trust — and your highest recommendation! Enjoy your new vehicle, and we’re always here if you need anything. Servicing You and Nothing Else! Your Norman Hyundai Team

Norman Hyundai responded

Thank you so much for your wonderful review! At Norman Hyundai, we are dedicated to providing a car buying experience that’s caring, supportive, and stress-free. We're thrilled to hear our team’s hard work, compassion, and commitment to great customer service made a difference for you. Your appreciation means the world to us, and we look forward to continuing to serve you and the Norman community with smiling faces and top-notch service. Thank you for choosing Norman Hyundai! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you so much for the kind words! We're thrilled to hear that your experience with us was smooth and that our team was able to help you find the perfect vehicle. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new ride!

Norman Hyundai responded

Thank you so much for the fantastic review! We’re thrilled to hear that you’ve had such a positive experience not just during your purchase, but also with our service department. Keeping you updated every step of the way is something we’re passionate about, and we’re so glad you appreciate the minute-by-minute updates and inspection videos. It’s great to know that our team’s professionalism and dedication are making a difference. We truly appreciate your trust in us, and we’re excited to continue providing you with top-notch service. Thanks again for the five-star feedback—your support means the world to us!

Norman Hyundai responded

Thank you so much for the glowing review! We’re thrilled to hear that you had a great experience with us at Norman Hyundai and that you would consider buying from us again. Treating our customers right is always our top priority, and we’re glad that came through in your visit. We look forward to helping you with your next vehicle purchase whenever you're ready!