Rafael Done

Absolutely unacceptable experience. This is easily one of the shadiest businesses I have ever dealt with. They sold me a vehicle without having the proper paperwork in hand to regist This is easily one of the shadiest businesses I have ever dealt with. They sold me a vehicle without having the proper paperwork in hand to register it. They issued me a 4-week temporary plate, and only ONE DAY before that plate expires, I learned that they haven’t even submitted my registration because they are still missing the paperwork needed to do so. At no point during the past four weeks was this communicated to me. Now I am about to be left with a vehicle I legally cannot drive because of an issue entirely on their end. Since the sale was completed, getting any meaningful support has been nearly impossible. My calls are avoided, I get vague or nonsensical responses, I have repeatedly been unable to speak with a manager, and there seems to be absolutely zero urgency or incentive to help once they have your money. Selling someone a vehicle when you are not in possession of the documentation necessary to register it, then allowing their temporary registration to nearly expire before disclosing the problem, is completely unacceptable. I am now submitting a formal complaint with the appropriate business licensing authorities and documenting the entire situation. I strongly recommend anyone considering purchasing a vehicle here exercise extreme caution and make sure they can prove they have all title and registration paperwork in hand before you give them any money. More

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I honestly regret buying my 2020 BMW 330i from Route 17 Mitsubishi. My experience has been frustrating from the very beginning. Before I signed the paperwork, I was told the car came with two keys. The Mitsubishi. My experience has been frustrating from the very beginning. Before I signed the paperwork, I was told the car came with two keys. The paperwork listed two keys, and even the finance manager confirmed that the vehicle came with two keys. However, when I was about to leave with the car, I asked for the second key and was suddenly told they only had one. After speaking with their manager, I was told to come back the next day and they would provide the second key. It has now been weeks, and I am still waiting. I have called multiple times, made appointments, and repeatedly been told, “We’ll call you back,” but nobody ever does. I even went to the dealership in person, only to be told that the manager was unavailable and that I should come back another day. The very next day after buying the car, I discovered that the driver’s side mirror was defective. The mirror cannot be adjusted from inside the vehicle and appears to be stuck. I brought the issue to their attention, and they told me the entire mirror assembly needed to be replaced. They said they would order the part and call me when it arrived. Once again, I never received a call. Every time I follow up, I get another excuse. To make matters worse, less than a month after purchasing the vehicle, I received a BMW drivetrain malfunction warning. I took the car to BMW for an inspection and was informed that it has coolant system issues and other related problems that will cost approximately $4,500 to repair. When I contacted the dealership hoping for assistance, the response was extremely disappointing. Instead of trying to help, I was told that because the issue appeared after the sale, it was my problem and not theirs. The customer service throughout this entire experience has been terrible. I have been ignored, given empty promises, and treated as if my concerns do not matter. Even today, I am still waiting for the second key that I was promised and for my driver’s side mirror to be replaced. This dealership was very friendly when they wanted to make a sale, but once the paperwork was signed, their attitude completely changed. Based on my experience, I cannot recommend buying a vehicle from Route 17 Mitsubishi. I would strongly suggest taking your business elsewhere More

by Ali Ahmad Verified Customer Verified Customer

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Team went over and above to help me leave with a new car same day same day More

by ccar20 Verified Customer Verified Customer

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