Rafael Ramirez

We received excellent customer service from Rafael and very happy with the service performed on the car. very happy with the service performed on the car. More

by KFALLSAU Verified Customer Verified Customer

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Raphael is amazing. Professional, courteous, knowledgeable and always willing to accommodate my needs. A real credit to the dealership. Professional, courteous, knowledgeable and always willing to accommodate my needs. A real credit to the dealership. More

by KWARING Verified Customer Verified Customer

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Fast and courteous, very pleased! good good good good good good good good very good good good good good good good good good very good More

by gary.galloway.sd Verified Customer Verified Customer

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Rafael was very knowledgeable and communicated with me during the entire process, thank you Rafael during the entire process, thank you Rafael More

by workakea Verified Customer Verified Customer

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Very communicative throughout the troubleshooting process - kept me informed. They are going above and beyond by contacting GM engineers to rectify the issue. - kept me informed. They are going above and beyond by contacting GM engineers to rectify the issue. More

by WES.HORADAM Verified Customer Verified Customer

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The team is always helpful and will explain any details needed to answer my questions. Appreciate Rafael for always going the extra mile to make my experience a good one when I’m already having to deal wit needed to answer my questions. Appreciate Rafael for always going the extra mile to make my experience a good one when I’m already having to deal with the challenges of my vehicle. Thanks for all you do to make the process less challenging. More

by TUCHJR Verified Customer Verified Customer

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This buying experience was the best thing I’ve ever done. I appreciate the effort and dedication you guys put in to make this happen. I appreciate the effort and dedication you guys put in to make this happen. More

by CHEVTECK Verified Customer Verified Customer

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Always great customer service very friendly and quick to respond and very knowledgeable very happy customers respond and very knowledgeable very happy customers More

by MONIQUE66 Verified Customer Verified Customer

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I had a service appointment for my 2020 Chevy equinox to do an oil change and a tire rotation. The last time I had done this, the service guy acted like he didn’t trust his own people to have done the work do an oil change and a tire rotation. The last time I had done this, the service guy acted like he didn’t trust his own people to have done the work and said something like “if they really did that I rotation.“ That upset me and I didn’t want to come back but I had bought a package of 3 and had not documented that poor visit as I didn’t wanna get him in trouble. I found out he’s left and I dealt with a new guy named Luis, who was absolutely fantastic! He completely guaranteed all the work and everything was done perfectly. Even the car wash at the end of the visit was much better than I’ve ever had before. they actually dried the car before I picked it up. The only reason I held back one star and gave them only four is that when I checked out, the printed invoice, had a big streak of white in it due to a bad printer ink problem, and I can’t read that invoice. A big company like this should have a spare on hand to replace such things. The other thing is that when it came time for me to check out , they forgot to schedule me to get work done that was part of a recall which we talked about when I first got there. Both of those may not seem important but to get five stars I think they need to be perfect. In any case I now look forward to my next visit because of the change in People and the wonderful attitude and sense of customer service that Luis, has. I rated the people that I dealt with as I also talked with a few other people, and they were all stellar! I bought a pretty pink key, cover and interacted with a few people there, and they were wonderful as well. More

by BHAUENST Verified Customer Verified Customer

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El servicio fue de buena calidad en general todo estuvo bastante bien el tiempo fue corto bastante bien el tiempo fue corto More

by ANTOCAVAL0509 Verified Customer Verified Customer

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