This is my first Hyundai purchase. The salesman on the floor was a nice enough guy, however, I was not made clear on our price agreement before heading to finance. Our verbal agreement before heading to finance was $16800 for the car and $1800 for my trade in. The net amount after fees was supposed to be $16,661.16. This was then handwritten on a piece of paper, with a line drawn with an "X" to sign off on. Then before we started to the finance department, I was told there were some other small fees that he forgot but they would not amount to more than $100 difference. I did not get a revised quote from the sales department. I was expecting to go over that in the finance department for clarification. I waited for over an hour to speak with anyone in finance. The finance manager, Sheldon Hoffman started by telling me the cost of the vehicle was going to be $16,751.00. I told him that was more than I was expecting and didnt understand the math. Sheldon called the Sales department and asked my salesman to come down for clarification. Even Sheldon was confused about what the correct price was. However, I found the paperwork in Sheldon's stack that had the $16,661.00 amount and I assumed the $16,751.00 included the $100 difference that was mentioned earlier. The issue is that I understood the price of $16,751.00 to be the price of the vehicle BEFORE my trade in. When Sheldon made the call to the Sales Department, he DID NOT tell me the price of the car was actually $17,200. I heard him asking, "well, which is it? Which price is it?" He just showed me the bottom line on the invoice for the net amount. Never, ever, ever, was the full price of the car disclosed to me verbally or explained. He should have shown me the correct price and how the calculation had changed. In the midst of signing multiple forms, I was also absolutely hammered with the warranty sales pitch. It was very distracting and made me uncomfortable. Moreover, the entire process took almost 8 hours. I was desperate to get out of there. The next morning, I reviewed the paperwork and saw the price I was actually charged was $539.00 more that the what I agreed to with the salesperson. After the grueling finance session, I went to take the car home, only to find it was still dirty, both inside and out. They took it back to the detail department. The interior cleaning was still not acceptable. The exterior was not done at all because it was raining. I was told I could come back to get that done. I will have to do my own cleaning now as well. I am very uncomfortable with this dealership handling maintenance and repairs in the future. I simply DO NOT TRUST THEM
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"Amazing service!! Came in not sure if we wanted to buy..."
Amazing service!! Came in not sure if we wanted to buy today but Randy ended up finding us the perfect fit for our family. Superior!