Randy Holder

Poor communication from beginning to end. When making the appointment I said you can send me emails, not text messages. The agent proceded to send me two text messages. When I arrived, the li When making the appointment I said you can send me emails, not text messages. The agent proceded to send me two text messages. When I arrived, the link in an email "notify service provider" did not work; dead link. Several people walked around me without acknowledging my existence for awhile, before Randy approached me. When picking up my vehicle, no one knew what to do. Agent at Quicklane stand told me to talk to Randy, Randy sent me to Sales, sales took my payment, but sent me back to Quicklane. Poor communication and unorganized. More

by og Verified Customer Verified Customer

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I was a bit wary of taking my car for service for the first time since the dealership was sold, but all of my worries disappeared when I was greeted promptly, waved into the garage an had my appointment first time since the dealership was sold, but all of my worries disappeared when I was greeted promptly, waved into the garage an had my appointment started early! Randy (dressed nicely in a shirt and tie!) got me through the check in process quickly. The oil change was quick, efficient, professional and at no cost to me because I was able to use Ford Rewards points! To top it all off, they washed my vehicle before I left. I will continue to come to this dealership for service and would recommend that others do the same! More

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Worst dealer service experience of my life. Appointment for recall work. Received confirmation a couple days prior that my recall parts were there. Brought in at 7 a.m., everything good exce Appointment for recall work. Received confirmation a couple days prior that my recall parts were there. Brought in at 7 a.m., everything good except for a long wait to check in. At 10 a.m. received message that they also recommended a brake job. I approved on the app. But I decided to call them to verify everything was on track. Could not reach a human. My service contact's voice mail was constantly full and would hang up. Impossible to reach anyone else in service dept. Tried all day at least 20 times. Got a call around 3, they told me recall work was done, but I did not respond re the brakes??? Went to pick up anyway around 4 and found the recall work had not actually been done because "we didn't have the parts"??? I was livid and ended up with the service manager. He checked and found the recall parts had been there the whole time after all. So it sat there the entire day, and all that got done was an oil change. No recall work and no brake job. Then I found out that all calls get routed to their main office in Florida, and nobody in Florida knows what is going on in Chicago. Nobody in Chicago service department apparently talks to the Chicago parts department. Local calls are routed to Florida and then don't route back to Chicago to connect to a person. It's a nightmare. This is a work van and it cost me an entire day of work. More

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Incredible communication throughout, from making the appointment thru leaving the dealership. Friendly service from everyone I encountered. Comfortable waiting room. appointment thru leaving the dealership. Friendly service from everyone I encountered. Comfortable waiting room. More

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It was a fast and easy way to get my car taken care of when I was sick. when I was sick. More

by Patricia Verified Customer Verified Customer

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Just getting started with this dealership! They have a little ways to go but I like the service. They have a little ways to go but I like the service. More

by bcrossley78 Verified Customer Verified Customer

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Couldn’t look up my information and was rude. I’ll never come back. And don’t email again I’ll never come back. And don’t email again More

by Agutierrez15 Verified Customer Verified Customer

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Great service and the price was excellent. I have a huge Ford Shuttle Bus and they drove it right in and took care of it. I have a huge Ford Shuttle Bus and they drove it right in and took care of it. More

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Good experience Went in to get oil change and Randy was nice and appreciated his and all Murgado Ford's employees for getting the oil, fuel injectors and filters maintained and back out in a little over 2 nice and appreciated his and all Murgado Ford's employees for getting the oil, fuel injectors and filters maintained and back out in a little over 2 hrs... Thanks More

by c_maric Verified Customer Verified Customer

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Poor. Unnecessary work, I will never work with you again and will probably not buy another ford because of your dealership Unnecessary work, I will never work with you again and will probably not buy another ford because of your dealership More

by jim@udllc.net Verified Customer Verified Customer

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