Randy Holder

I had an appointment, luckily it was a warranty issue. I’ve had. Issues with other places but this was hassle free. I’ve had. Issues with other places but this was hassle free. More

by Kristi5 Verified Customer Verified Customer

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A THREE hour wait for a fleet oil change is unacceptable. I would rather drive to a different ford dealer than go here. I would rather drive to a different ford dealer than go here. More

by noemail22 Verified Customer Verified Customer

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Amazing customer service. They called me when they were on there way to pick up, pickup, and drop off. Used ford pass points as well They called me when they were on there way to pick up, pickup, and drop off. Used ford pass points as well More

by JNEWKIRK0915 Verified Customer Verified Customer

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Pretty smooth, I get in and out pretty quickly as well. Keep up the good work and great customer service ! Keep up the good work and great customer service ! More

by amari.bright Verified Customer Verified Customer

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One month after my 45,000 mile checkup my front brakes needed replacing. Apparently there were no notes about what they looked like at that point. I was then quoted an exorbitant amount and told the price needed replacing. Apparently there were no notes about what they looked like at that point. I was then quoted an exorbitant amount and told the price was higher due to OEM parts being longer lasting than aftermarket parts. It seems unlikely that they are 4x better. More

by 1mattglenn Verified Customer Verified Customer

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The service tech was pleasant and attentive. She did make excuses for everything that was on my mind about the car. I haven’t owned an American car in over 30 years until this car and it will b She did make excuses for everything that was on my mind about the car. I haven’t owned an American car in over 30 years until this car and it will be my last. Quality just isn’t there. Level of service lacks as well. There was an issue with my windshield washer pump and Murgado was going to charge me $700 to repair it and I had my local ASCE Certified mechanic look at it and he fixed it for nothing. It was that simple. More

by djwennerlyn Verified Customer Verified Customer

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Too many people involved without a communication plan so the customer issues are lost in translation Service agents asking for unjustified charges the customer issues are lost in translation Service agents asking for unjustified charges More

by INFO@ZEINALIMO.COM Verified Customer Verified Customer

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The service was great here and fast! Everyone was very helpful as well. This is the only place ill bring my car to going forward. Everyone was very helpful as well. This is the only place ill bring my car to going forward. More

by Baciabazile Verified Customer Verified Customer

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No customer focus. Was sent to parking lot to find my car when picking up. Seemed like I was intruding on staff at drop off and pick up. Lack notification of stays of r Was sent to parking lot to find my car when picking up. Seemed like I was intruding on staff at drop off and pick up. Lack notification of stays of repair. Had to make multiple calls. More

by bernard_peculis Verified Customer Verified Customer

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For me the Dealership is very convenient. This visit was extremely efficient. Randy extremely knowledgeable and communicated clearly. This visit was extremely efficient. Randy extremely knowledgeable and communicated clearly. More

by F Verified Customer Verified Customer

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