Randy Holder
Randy Holder at Murgado Ford of Chicago

Randy Holder

Service Advisor

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.0
11 Reviews
4.0

11 Reviews

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11 Reviews of Randy Holder

May 19, 2025

Dealership Rating
Employee Rating

It was a fast and easy way to get my car taken care of when I was sick. More

by Patricia
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Grant Mckay, Joshua Smith , April Lawshea, Kaleb Ortiz

May 21, 2025

Murgado Ford of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us.

May 13, 2025

Dealership Rating
Employee Rating

Just getting started with this dealership! They have a little ways to go but I like the service. More

by bcrossley78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2025

Murgado Ford of Chicago responded

Thanks for the review! We hope to earn that fifth star the next time we serve you!

May 10, 2025

Dealership Rating
Employee Rating

Couldn’t look up my information and was rude. I’ll never come back. And don’t email again More

by Agutierrez15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kaleb Ortiz

May 16, 2025

Murgado Ford of Chicago responded

We’re sorry to hear about your experience and that we fell short of your expectations. Your feedback is taken seriously, and we regret that this interaction left you feeling this way.

May 07, 2025

Dealership Rating
Employee Rating

Great service and the price was excellent. I have a huge Ford Shuttle Bus and they drove it right in and took care of it. More

by ultimatetouchband
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2025

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're glad to hear our team was able to accommodate your Ford Shuttle Bus and provide great service at a fair price.

May 05, 2025

Dealership Rating
Employee Rating

Good experience Went in to get oil change and Randy was nice and appreciated his and all Murgado Ford's employees for getting the oil, fuel injectors and filters maintained and back out in a little over 2 More

by c_maric
Recommend Dealer
Yes

Other Employees Tagged: Randy Holder

May 09, 2025

Murgado Ford of Chicago responded

Thanks for the kind words! We're happy Randy and the team at Murgado Ford were able to get everything taken care of efficiently. We appreciate you trusting us with your vehicle's maintenance.

May 04, 2025

Dealership Rating
Employee Rating

Poor. Unnecessary work, I will never work with you again and will probably not buy another ford because of your dealership More

by jim@udllc.net
Recommend Dealer
No

Other Employees Tagged: Randy Holder

May 09, 2025

Murgado Ford of Chicago responded

Jim, we're sorry to hear about your experience and appreciate your honesty. Your feedback is taken seriously, and we’d like the opportunity to understand what happened and see how we can make things right. Please feel free to reach out directly if you're open to a conversation.

April 23, 2025

Dealership Rating
Employee Rating

Great customer service and waiting are, time to service vehicle was not long , took me in upon arrival More

by ron0482
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2025

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 15, 2025

Dealership Rating
Employee Rating

The dealerships service department is severely overpriced. Diagnostic fees should not be as outrageous as they are. Other mechanics do it just fine for much cheaper. Also the whole system is over More

by gb
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Apr 15, 2025

Murgado Ford of Chicago responded

Thank you for your feedback. We’re sorry to hear that your experience with our service department didn’t meet expectations. We understand concerns about pricing and communication, and we’re always looking for ways to improve. Your comments will be shared with our management team, and we’d appreciate the opportunity to speak with you directly to better understand your experience.

April 11, 2025

Dealership Rating
Employee Rating

Friendly, I like the way that someone listens to you about your problems and making sure they take care of your problems and keep you up dated on your vehicle and making sure everything is fixed correct More

by julius40.kh
Recommend Dealer
Yes

Other Employees Tagged: Randy Holder

Apr 14, 2025

Murgado Ford of Chicago responded

Thank you for your feedback, Julius! We’re glad we were attentive and got the job done right for you. We look forward to serving you again!

April 07, 2025

Dealership Rating
Employee Rating

They do great works on time. They are helpful helpful.their customer service & price are wonderful. More

by zalalemromi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Grant Mckay, Joshua Smith , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz

Apr 10, 2025

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

1

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