Randy Holder
Randy Holder at Murgado Lincoln of Chicago

Randy Holder | Page 2

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.3
26 Reviews
4.3

26 Reviews

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26 Reviews of Randy Holder

June 24, 2025

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Employee Rating

Am not happy they never check my fluids like I ask got there 8am -10:40am for a small procedure not happy More

by Lachina8
Recommend Dealer
No

Other Employees Tagged: Randy Holder

Jul 01, 2025

Murgado Lincoln of Chicago responded

We’re sorry to hear your fluids weren’t checked as requested and that your visit took longer than expected. Your feedback is important, and we’ll address this to improve our service. Please reach out so we can make this right.

June 23, 2025

Dealership Rating
Employee Rating

Jennifer was a big help ! ! Thank yuu so much I look forward to coming back More

by amiurz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith

Jun 23, 2025

Murgado Lincoln of Chicago responded

Thank you for your review! We're thrilled to hear Jennifer was a big help. We look forward to welcoming you back!

June 14, 2025

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Fast accurate friendly as always thanks we appreciate your service we will always be happy to recommend you to our friends and colleagues More

by pcwood5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith , Jessica Hernandez

Jun 17, 2025

Murgado Lincoln of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

June 10, 2025

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Employee Rating

Check engine light came back on the same day I picked up the truck..2020 Ford F150 5.0 shows a P0345 permanent code again like before. Feels sluggish and loss of power on the throttle. Also tire that was re More

by alberttrannguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 17, 2025

Murgado Lincoln of Chicago responded

We’re sorry to hear about the continued issues with your F-150. That’s definitely not the experience we want for our customers. Please reach out to our service manager at Damian.Ogrady@MurgadoFordLincoln.com so we can get this addressed promptly and make things right.

June 03, 2025

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I appreciated the kind professional service I received from the young man who attended me when I drove in. I appreciated the kind quick service the cleanliness of your establishment and I also appreciated More

by vivaldolee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're thrilled you enjoyed our professional service, cleanliness, and coffee. We look forward to seeing you again!

May 29, 2025

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Employee Rating

Had a major issue caused by a faulty Ford design. They did nothing to help and suggested repairs that were more than the value of my car. It took nearly an hour to pick up my car since there was on More

by makagral
Service Price Transparency
Service Communication
Recommend Dealer
No
May 30, 2025

Murgado Lincoln of Chicago responded

Thanks for your review. We’re sorry for the frustration caused by the faulty Ford design and the unhelpful response you received. We’re addressing our staffing and service processes to improve. Please reach out so we can explore solutions for your vehicle’s issue. We hope to make this right for you!

Jun 01, 2025

makagral responded

I did reach out but still haven’t heard anything back from Murgado or Ford. So far the response has been my car is worth nothing on a trade and I am on my own to pay for a new $10,600 engine that failed after only 88K miles.

May 30, 2025

makagral responded

I already talked to service who declined any help on the price of repairs. I spoke with sales who offered me $0 for my car. I also talked to Ford who told me they were going to discuss this with you to see if there would be any assistance. If you have something to offer, please let me know.

May 23, 2025

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Employee Rating

Jimbo and Randy are top notch! !! Great service and extremely knowledgeable 10 out of 10 More

by service
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Jimbo Weir, Joshua Smith , Jessica Hernandez

May 27, 2025

Murgado Lincoln of Chicago responded

Thanks for your review! We're thrilled Jimbo and Randy delivered top-notch, knowledgeable service. We're here when you need us next!

May 21, 2025

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Employee Rating

Very disappointed I didn’t know I had to pay $220 to tell me not covered More

by Hpadilla405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Grant Mckay, Joshua Smith , Jessica Hernandez

May 21, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback. We appreciate you sharing this and will work on improving communication around these situations. Feel free to contact us directly if you'd like to discuss this.

May 10, 2025

Dealership Rating
Employee Rating

Very professional and efficient. Communicated well and got me in and out very quickly. Highly recommend More

by kyraleigh1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith , Jessica Hernandez, April Lawshea, Kaleb Ortiz

May 12, 2025

Murgado Lincoln of Chicago responded

Thanks for the kind words! We're so happy to hear you had a five-star experience. We’re excited to continue providing great service to you!

April 26, 2025

Dealership Rating
Employee Rating

Everything was great. Randy was great to work with. That's all I have to say. ?? More

by Gkinlaw
Recommend Dealer
Yes

Other Employees Tagged: Randy Holder

Apr 26, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words and for taking the time to leave a review! We’re thrilled to hear that you had a great experience and that Randy made a positive impression. We truly appreciate your support and look forward to serving you again in the future. Best regards, Charlie

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