Raquel Maynard | Page 73

All of my experiences with the service department have been very positive. They keep you informed of every step. been very positive. They keep you informed of every step. More

by JChurch Verified Customer Verified Customer

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Appointments apparently mean nothing and they also pad their scheduled maintenance with unnecessary items. No apparent concern when issues were raised. A 16k scheduled maintenance that should have been an their scheduled maintenance with unnecessary items. No apparent concern when issues were raised. A 16k scheduled maintenance that should have been an hour and cost $130 wound up over 3 hours and over $250. Also they didn't reset my oil life and next service date and mileage on my display. Hopefully they actually did the oil change and service. More

by Davis28277 Verified Customer Verified Customer

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I had an appointment for 2:00 for an oil change only. I got out at 5:00! I got out at 5:00! More

by mrs_eck201 Verified Customer Verified Customer

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Very friendly, professional, she handle my information in a business way. Thanks for caring about your customers! a business way. Thanks for caring about your customers! More

by PECCOLIA1941 Verified Customer Verified Customer

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The service department is excellent and Rachel is very helpful and knowledgeable. I am very happy to have her as my representative. helpful and knowledgeable. I am very happy to have her as my representative. More

by Kschnulle Verified Customer Verified Customer

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Very nice with great communication. Polite handled my service call even though my online reservation did not show . Polite handled my service call even though my online reservation did not show . More

by Pdeberry05 Verified Customer Verified Customer

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They were great to work with when we bought our Kia. Didn’t waste our time. Had oil changed and everything went great! Didn’t waste our time. Had oil changed and everything went great! More

by raker_river_rats Verified Customer Verified Customer

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I normally have a get experience, but this one wasn't one. Too many mistakes. I asked them to check my tires which they told me were ok. Later I was told I would need 2 new tires (which I figured. I was one. Too many mistakes. I asked them to check my tires which they told me were ok. Later I was told I would need 2 new tires (which I figured. I was actually thinking all 4) I came to get an oil change and brakes done. I have a front will drive and they changed the back wheels brakes. I was told everything was good only to sit there for hours to Raquel coming to me after the technician did a test drive and said my brakes are still making noise/scrubbing when you try to stop. This is after a bill of $1200. I didn't get upset or rude with anyone there but I said that I would be unable to pay another $500 for the front brakes today. I was very disappointed with all the confusion and miss information. That and leaving with the same issue as I came in with after waiting all that time. I definitely understand that people make mistakes, and things happen but I'm so use to the great customer service I usually get with Scott everytime I come. The technicians also left oil/black marks in the car. In her defense she did take 5% off for the inconvenience. Hopefully my next visit will be better. More

by TLHARLE Verified Customer Verified Customer

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The service department and staff were very easy to deal with and the staff was super nice. with and the staff was super nice. More

by cns32 Verified Customer Verified Customer

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Excellent service Raquel gives the best customer service and really makes me feel welcome and appreciated. and really makes me feel welcome and appreciated. More

by Kschnulle Verified Customer Verified Customer

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