Raul Cisneros
Raul Cisneros at Journey Nissan

Raul Cisneros

Product Specialist

Journey Nissan

3175 Grand Avenue
Lindenhurst, IL 60046

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3.9
8 Reviews

Languages Spoken

English English

Spanish Spanish

3.9

8 Reviews

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8 Reviews of Raul Cisneros

March 10, 2026

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Employee Rating

We’ve been leasing cars with Nissan for years I believe we’re on car number 12 now we’ve always been told not to worry about mileage if you plan to lease again After 12 cars and always leasing another o More

by Rpnrt1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 10, 2026

Journey Nissan responded

Hi Rpnrt1, First, thank you for being such a long-time member of the Nissan family and for leasing so many vehicles over the years. Loyalty like yours truly means a lot, and I’m very sorry to hear that this most recent experience left you feeling disappointed. Mileage charges at lease end are determined by Nissan Motor Acceptance Corporation (NMAC) based on the terms of the lease agreement and the vehicle’s final inspection. In many cases when customers choose to lease another Nissan, there may be programs or options available that can help with excess mileage, but those can vary depending on the situation, timing, and how the lease return is processed. I would really appreciate the opportunity to look into what happened with your son’s lease return and see if there is anything we can do to help or clarify the situation. Since you mentioned you have three additional leases coming up, I’d also like to make sure those transitions go as smoothly as possible for you. Please feel free to contact me directly so I can review the details with you. Justin Delgado Executive Manager Journey Nissan 📞 847-265-1122 Thank you again for your many years with Nissan. I hope we have the opportunity to make this right and continue earning your business

Mar 18, 2026

Rpnrt1 responded

We have leased our cars in Texas where we live Unfortunately my son is on a job assignment in Kenosha Wis and traded his lease in by you at Journey Why would this be our first time being charged a crazy price for being over miles? We’ve always been over our miles, always and not one time got charged if we leases another vehicle Like I said unfortunately we will not lease again they Nissan

November 02, 2025

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Employee Rating

I was so excited to get my first new car. And I got to ring a bell. Every one was very nice and you need to check out their warranty. More

by PATDEAVERS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 02, 2025

Journey Nissan responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Journey Nissan! Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122

October 14, 2025

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Employee Rating

Bad customer service , tried to sell me a repair I didn’t need . Don’t stand behind their vehicles even with a warranty More

by none25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tim Artwohl

Oct 17, 2025

Journey Nissan responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122

Oct 17, 2025

Journey Nissan responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out. Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122

October 09, 2025

Dealership Rating
Employee Rating

Excellent customer service. Everyone answered all of my questions. I would refer them to others. More

by NEDRAC1391
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Alex Aguilar, Rafael Medina

Oct 09, 2025

Journey Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122

October 05, 2025

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Employee Rating

The whole experience was pleasant, fast and the value is exceptional. I look forward to my next experience there ! More

by DRAHN01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raphael- finance manager.

Oct 05, 2025

Journey Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122

September 24, 2025

Dealership Rating
Employee Rating

If they had secured all 4 tires before setting up my 1st service appointment, then I would not have had to waste my time coming back for a send service appt. Tim did keep me informed through the process and More

by Mark_a_hedlund
Recommend Dealer
Yes

Other Employees Tagged: Tim Artwohl, Manny Vargas

Sep 24, 2025

Journey Nissan responded

Mark, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tim and our team, and we look forward to working with you again. Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122

September 17, 2025

Dealership Rating
Employee Rating

Particularmente me ha gustado mucho el servicio cuando voy a al servicio siempre atentos y siempre están dispuestos a ayudar Muchas gracias More

by PHOMERO580
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Victoria Vitela, Tim Artwohl , Danny

Sep 17, 2025

Journey Nissan responded

Thank you so much for choosing Journey Nissan! Please let us know if we can be of any more assistance. Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122

August 11, 2025

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Employee Rating

Never explained everything on the car. Having issues with the radio and CarPlay and was in the shop two weeks and then another week. Had the vice president of sales of North America. Look More

by KEWLMOM4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tim Artwohl

Aug 12, 2025

Journey Nissan responded

Please know that we take your feedback seriously. I would like to discuss your review regarding interactions with our team, as well as the status of your vehicle. Please reach out to me directly so that we can discuss this further. Thank you, Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122

Aug 15, 2025

Journey Nissan responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122

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