Ray Alderette

The sale of my car was good, but at the point of agreement of the price and terms i was told i was going to get my windows tinted and clear bra put on the car included in the deal and i even mention agreement of the price and terms i was told i was going to get my windows tinted and clear bra put on the car included in the deal and i even mentioned it to the finance person i believe his last name was Hulk and when i mentioned it to him he did not even correct me he just said ok and kept going with the finance documents as it was already close to closing. my salesman told me we can schedule the tint and clear bra install on Wednesday 12/17/2025 @ 4:15 pm and i bought the car on Friday 12/12/2025. I showed up at 4:15 on Wednesday the 17th and Mohammad met me at the service department and took my car and had me wait in the service department, and i waited for 1 1/2 hours and i saw my car pull up and Mohammad get out of my car and came in to get me. Mohammad said i have good news and bad news i got my front license plate mount on the car but i wont get the window tint or the clear bra for my car because Mohammad did not put the tint or clear bra in my deal. i asked why he even scheduled my install with me in the first place because it was very disappointed especially with my time that was wasted through this process. if a salesman gives his word on something and a company does not back the deal even if they went around and did not add it to the paperwork the salesman /Alpine did not follow through even when the salesman messed up, you should make it right with the customer and take care of the mistake. Makes me rethink being a reoccurring customer or recommending my friend's and family to the dealership. More

by dykstradanny Verified Customer Verified Customer

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Friendly, clean, very professional. We had another appointment and they were very nice to move things along quickly. We had another appointment and they were very nice to move things along quickly. More

by TCMARTIN6 Verified Customer Verified Customer

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Met with Mike told him what we wanted and he located and made the deal. made the deal. More

by trice921 Verified Customer Verified Customer

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Great selection and orderly process for buying a car. There were no smoke and mirrors which is nice. There were no smoke and mirrors which is nice. More

by AWJARRETT Verified Customer Verified Customer

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Always treated with the up most respect thanks to everyone who has been involved in my purchase everyone who has been involved in my purchase More

by emontoya1949 Verified Customer Verified Customer

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Great service, very knowledgeable, easy to work with and very welcoming made us feel no pressure at allz very welcoming made us feel no pressure at allz More

by mariasolismia Verified Customer Verified Customer

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Azael was the best! He helped me from start to finish and didn’t make me feel overwhelmed at all. Azael made me feel confident with my new vehicle. The only reason I cam He helped me from start to finish and didn’t make me feel overwhelmed at all. Azael made me feel confident with my new vehicle. The only reason I came to this dealer was because of him and the great work that he does as well as the great exceptional service that he provides. More

by Gonzalesalexia02 Verified Customer Verified Customer

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This was a fair, professional and no surprises experience. The team was attentive and listened to our needs. experience. The team was attentive and listened to our needs. More

by RACHAEL.OWENS Verified Customer Verified Customer

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They were great to work with! 3rd vehicle we have purchased from Alpine. Mike Malone makes it so easy! 3rd vehicle we have purchased from Alpine. Mike Malone makes it so easy! More

by nicoleterch Verified Customer Verified Customer

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I did not work with Ray. I worked with Azael but over all it was a great and fast paced experience I would definitely recommend Azael again with friends and family for their I worked with Azael but over all it was a great and fast paced experience I would definitely recommend Azael again with friends and family for their next car journey. More

by Anitach Verified Customer Verified Customer

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