Ray Kouchaba

Dropped my 2024 Jeep Wrangler Rubicon 392 with 4,100 miles off on Dec 1 for warranty & recall work and an oil change. On the 2nd I got a call from them that my Jeep was damaged in an accident while the miles off on Dec 1 for warranty & recall work and an oil change. On the 2nd I got a call from them that my Jeep was damaged in an accident while they were road testing it. Their tech did not cause the accident, but since it was damaged while in their care I asked for a trade deal on the exact model (2025) sitting on their showroom floor. I had multiple conversations with Ray and he repeatedly did not follow up with me. When I was finally able to force him into giving me something after a couple weeks, I felt he underrated my vehicle and was still trying to break even on theirs. I feel like it was the deal that they would have offered anyone else. I think they owed me a better deal under the circumstances. Just my opinion. I will not be going back for any future sales or service and will never refer anyone to them. More

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They aren't fair with their prices. And they price gauge customers. The service department blows people off And they price gauge customers. The service department blows people off More

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