Ray Palizkar | Page 4

No haggling- loved it!! The OurismanMazda Rockville team aced it in professionalism, vehicle knowledge and customer satisfaction. Now My entire family are Mazda owners. Thank you aced it in professionalism, vehicle knowledge and customer satisfaction. Now My entire family are Mazda owners. Thank you More

Report | Print

Great and prompt service and explains well the leasimg process as well as the options available. Worked with same salesman over several years . Thanks Ray P process as well as the options available. Worked with same salesman over several years . Thanks Ray P More

Report | Print

Friendly environment. The sales agent Ray Pilazkar was very patient and accommodating in helping to get you the price that works best for you. The process was not as long and stressful as the process tha very patient and accommodating in helping to get you the price that works best for you. The process was not as long and stressful as the process that I went through as the last time I brought my car. I will definitely recommend this place to friends and especially my sales agent. Thanks for helping me to have my new car. More

Report | Print

poor customer service Dealer did not indicate by phone when we called twice to return lease that appointment was necessary. Person on phone said we could come any time dur Dealer did not indicate by phone when we called twice to return lease that appointment was necessary. Person on phone said we could come any time during hours dealer was open. Arrived around 130pm on Sunday, when no customers were at dealer due to Covid-19 shelter in place and they would not accept my return. Only pointed to sign on window that appointment was necessary and that only one person could accept lease return was not working that day. Did not display any empathy, and appeared angry he had to talk to us and get up from his desk. I should not have expected much as it took over six hours to lease my car from this dealer when I first got it 39 months back. I understand the need for appointment only during this time, but make sure all staff are aware and indicate this when calling the dealer. Also provide empathy and see if anything else can be done. Only after I repeatedly then asked to make an appointment with Mr. Unfriendly, did he retreat inside to then come back and offer up 11am the next day. Before I could finish checking my calendar, he angrily asked if it would work for me. I hate buying/leasing a car. It is a horrible experience. I have now removed Ourisman and Antwerpen from the plethora of car dealerships I will deal with. I hope Carvana survives this pandemic, as it should not be this dificult to buy, lease or return a car. More

Report | Print

The sales person was very professional, knowledgeable about the vehicle and demonstrated the best features. It was a no pressure experience. We got what we wanted with no fuss! about the vehicle and demonstrated the best features. It was a no pressure experience. We got what we wanted with no fuss! More

Report | Print

This is 4th car, that we bought with Mr. Palizkar. He is very knowledgeable. The negotiation was smooth, we saw many cars before made decision, however, Mr. Palizkar was tolerant and patient, answer all our very knowledgeable. The negotiation was smooth, we saw many cars before made decision, however, Mr. Palizkar was tolerant and patient, answer all our questions. Thank you, Mr. Palizkar! More

Report | Print

Great customer service. Ray took extra care of my husband and I every step of the way from showing your models to making a final decision. We are very happy with our new car. and I every step of the way from showing your models to making a final decision. We are very happy with our new car. More

Report | Print

Excellent Customer Service I recently purchased a Mazda CX5 from Ourisman Rockville. Ray, our salesperson, was helpful and did not pressure me to secure a sale. I was provided I recently purchased a Mazda CX5 from Ourisman Rockville. Ray, our salesperson, was helpful and did not pressure me to secure a sale. I was provided a fair price and he worked to ensure an easy purchase experience. I have already recommended this dealership to a co-worker who is shopping for a new vehicle. More

Report | Print

We had a very positive experience with the Mazda team! We had a great experience buying our Mazda MX-5! The salesman, Ray, took his time explains all the features of the vehicle. He was great! We also g We had a great experience buying our Mazda MX-5! The salesman, Ray, took his time explains all the features of the vehicle. He was great! We also got a great price...it was the best of all of the Mazda dealerships in the Maryland/Virginia area. More

Report | Print

Actual prices are $1K more unless you are in the Military Don't be deceived by prices advertised and read the fine print, which is only available on Auto Trader full version of the site, and not on mobile dev Don't be deceived by prices advertised and read the fine print, which is only available on Auto Trader full version of the site, and not on mobile devices. "The Internet Sale Price for New vehicles includes all available rebates & incentives" Translation: unless your are in the Military AND own a Mazda expect to pay $1000 more. Once the $1000 surprise is announced, the conversation goes the usual car dealership route: "You should have read the fine print", "Let me talk to the manager and see what we can do", "I can show your the invoice", and so forth. Ended up with getting a Honda from Sport Honda with a totally different experience - the price initially announced was very competitive and was what ended up paying for the vehicle. More

Report | Print