Amazing customer service by Raymond.
He made me feel welcome. Raymond made me feel welcome and his service was spectacular.
He made me feel welcome. Raymond made me feel welcome and his service was spectacular.
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by dannyarambula77
Verified Customer
Verified Customer
Other Employees Tagged:
Raymond Ward
Raymond is the best service manager I have ever dealt
with...bar none. I brought my car in for a recall and 20k service maintenance on a Saturday and I was surprised how busy it was. He was the only ser
with...bar none. I brought my car in for a recall and 20k service maintenance on a Saturday and I was surprised how busy it was. He was the only service manager on at the time so I had to stand in line. When it was my turn, I told him what I was here for and without prompting, he found service coupons which lowered the price considerably. Even though the service dept was swamped, he said that the car should be ready in a couple of hours. I didn't believe him. Sure enough, the car was ready in exactly two hours. After paying, he told me the car would be delivered to the front. I waited for thirty minutes and there was no sign of the car. He saw me and asked "what are you still doing here?" I said the car isn't here yet. He was surprised and said he will check on it. Five minutes later, he brought the car around. From start to the end, he was simply wonderful to work with. As I said, best service manager ever!
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by calshom
Service Price Transparency
The dealership performed recall check and 20k maintenance
within 2 hours which was amazing considering how busy they were on a Saturday. Also, the lounge area was very comfortable.
within 2 hours which was amazing considering how busy they were on a Saturday. Also, the lounge area was very comfortable.
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by calshom
Verified Customer
Verified Customer
Other Employees Tagged:
Raymond Ward
Warranty repair requests ignored for months.
Only partially honored when service manager took control of my request.
Only partially honored when service manager took control of my request.
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by NHBI
Verified Customer
Verified Customer
Other Employees Tagged:
Raymond Ward
Mar 09, 2026 -
Nissan of Torrance responded
Thank you for bringing this to our attention. We apologize for any delays in your warranty repair request and are glad to hear our service manager was able to assist. We will work to improve our response time in the future.
Lack of interpersonal communication Video voice was
mumbling. No one really talked to me Communication is important
mumbling. No one really talked to me Communication is important
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by GDRICE1
Verified Customer
Verified Customer
Other Employees Tagged:
Raymond Ward
Mar 06, 2026 -
Nissan of Torrance responded
Thank you for your feedback. We apologize for any lack of interpersonal communication and clarity in our video content. We will make sure to improve our communication moving forward. We value your input and strive to provide excellent customer service. Thank you for bringing this to our attention.
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Ever time I take my vehicles for service they are Very
professional and on time.
professional and on time.
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by asaldana4
Verified Customer
Verified Customer
Other Employees Tagged:
Raymond Ward
Mar 05, 2026 -
Nissan of Torrance responded
Thank you so much for choosing Nissan of Torrance and for the kind words! We pride ourselves on providing professional and timely service for all of our customers. We look forward to continue serving you and your vehicles in the future.
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Great and friendly service.
Raymond was excellent. Raymond answered all my questions and helped me with all the problems I had.
Raymond was excellent. Raymond answered all my questions and helped me with all the problems I had.
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by andrewgrayusc
Verified Customer
Verified Customer
Other Employees Tagged:
Raymond Ward
Feb 28, 2026 -
Nissan of Torrance responded
Hello there! Thank you so much for your kind words. Raymond truly goes above and beyond to provide exceptional and friendly service to all our customers. We're so glad he was able to help you with any questions and problems. We appreciate your support and look forward to serving you again soon. Have a great day!
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Great service Great customer service, always good on
helping out. Great work on getting my maintenance done
helping out. Great work on getting my maintenance done
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by dwood428
Verified Customer
Verified Customer
Other Employees Tagged:
Raymond Ward
Feb 21, 2026 -
Nissan of Torrance responded
Thank you for the kind words! We are thrilled to hear that you had a positive experience with our customer service team. Our goal is always to provide exceptional service and we are happy to hear that we were able to assist you with your maintenance needs. Thank you for choosing Nissan of Torrance!
Transparent and easy transaction Nissan provided
visibility throughout the whole process which is great for customer service and allocation of where to spend money
visibility throughout the whole process which is great for customer service and allocation of where to spend money
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by Linkys2018
Verified Customer
Verified Customer
Other Employees Tagged:
Raymond Ward
Feb 13, 2026 -
Nissan of Torrance responded
Thank you for your kind words! We're so glad to hear that our transparency and easy process made a positive impression on you. At Nissan of Torrance, we strive to provide top-notch customer service and help you make informed decisions about your spending. We appreciate your feedback and look forward to serving you again in the future! Kind Regards, Elizabeth Reyes Customer Relations Manager
No faults No fault no fault no fault no fault no fault no
fault no fault no fault no
fault no fault no fault no
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by WHITLRO
Verified Customer
Verified Customer
Other Employees Tagged:
Raymond Ward
Feb 11, 2026 -
Nissan of Torrance responded
We appreciate your business and taking the time to provide us with a high review.
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
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