I and out quickly Everyone was friendly and efficient.
Everything went smoothly. They are awesome!!
Everything went smoothly. They are awesome!!
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by Jmichaelis
Verified Customer
Verified Customer
Other Employees Tagged:
Raymond Ward
Very quick and knowledgeable The appointment was quicker
than I thought it would be and they even washed my car. Win, win!!!
than I thought it would be and they even washed my car. Win, win!!!
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by BONJOVIFANATIC69
Verified Customer
Verified Customer
Other Employees Tagged:
Raymond Ward
Mar 26, 2026 -
Nissan of Torrance responded
Thank you for taking the time to leave us a review! We're thrilled to hear your experience with us was speedy and efficient. We are always happy to go the extra mile and wash your car. We hope to see you again soon at Nissan of Torrance. Kind Regards, Elizabeth Reyes Customer Relations Manager
Amazing customer service by Raymond.
He made me feel welcome. Raymond made me feel welcome and his service was spectacular.
He made me feel welcome. Raymond made me feel welcome and his service was spectacular.
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by dannyarambula77
Verified Customer
Verified Customer
Other Employees Tagged:
Raymond Ward
Mar 21, 2026 -
Nissan of Torrance responded
Hi Danny! Thank you so much for your kind words! We pride ourselves on providing exceptional customer service and we are thrilled to hear that Raymond made you feel welcome and provided spectacular service. We truly value your support and look forward to serving you again soon!
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Raymond is the best service manager I have ever dealt
with...bar none. I brought my car in for a recall and 20k service maintenance on a Saturday and I was surprised how busy it was. He was the only ser
with...bar none. I brought my car in for a recall and 20k service maintenance on a Saturday and I was surprised how busy it was. He was the only service manager on at the time so I had to stand in line. When it was my turn, I told him what I was here for and without prompting, he found service coupons which lowered the price considerably. Even though the service dept was swamped, he said that the car should be ready in a couple of hours. I didn't believe him. Sure enough, the car was ready in exactly two hours. After paying, he told me the car would be delivered to the front. I waited for thirty minutes and there was no sign of the car. He saw me and asked "what are you still doing here?" I said the car isn't here yet. He was surprised and said he will check on it. Five minutes later, he brought the car around. From start to the end, he was simply wonderful to work with. As I said, best service manager ever!
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by calshom
Service Price Transparency
Mar 21, 2026 -
Nissan of Torrance responded
Thank you so much for your kind words about our Advisor Raymond! We are thrilled to hear that he provided you with exceptional service and went above and beyond to make sure your car was taken care of efficiently. We are lucky to have him on our team and we will be sure to pass along your kind words to him. We look forward to serving you again in the future!
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
The dealership performed recall check and 20k maintenance
within 2 hours which was amazing considering how busy they were on a Saturday. Also, the lounge area was very comfortable.
within 2 hours which was amazing considering how busy they were on a Saturday. Also, the lounge area was very comfortable.
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by calshom
Verified Customer
Verified Customer
Other Employees Tagged:
Raymond Ward
Mar 21, 2026 -
Nissan of Torrance responded
Thank you for taking the time to leave such a positive review! We are delighted to hear that our team was able to provide efficient and convenient service for your recall and maintenance needs. We pride ourselves on creating a comfortable environment for our customers. We look forward to seeing you again in the future!
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Warranty repair requests ignored for months.
Only partially honored when service manager took control of my request.
Only partially honored when service manager took control of my request.
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by NHBI
Verified Customer
Verified Customer
Other Employees Tagged:
Raymond Ward
Mar 09, 2026 -
Nissan of Torrance responded
Thank you for bringing this to our attention. We apologize for any delays in your warranty repair request and are glad to hear our service manager was able to assist. We will work to improve our response time in the future.
Lack of interpersonal communication Video voice was
mumbling. No one really talked to me Communication is important
mumbling. No one really talked to me Communication is important
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by GDRICE1
Verified Customer
Verified Customer
Other Employees Tagged:
Raymond Ward
Mar 06, 2026 -
Nissan of Torrance responded
Thank you for your feedback. We apologize for any lack of interpersonal communication and clarity in our video content. We will make sure to improve our communication moving forward. We value your input and strive to provide excellent customer service. Thank you for bringing this to our attention.
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Ever time I take my vehicles for service they are Very
professional and on time.
professional and on time.
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by asaldana4
Verified Customer
Verified Customer
Other Employees Tagged:
Raymond Ward
Mar 05, 2026 -
Nissan of Torrance responded
Thank you so much for choosing Nissan of Torrance and for the kind words! We pride ourselves on providing professional and timely service for all of our customers. We look forward to continue serving you and your vehicles in the future.
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Great and friendly service.
Raymond was excellent. Raymond answered all my questions and helped me with all the problems I had.
Raymond was excellent. Raymond answered all my questions and helped me with all the problems I had.
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by andrewgrayusc
Verified Customer
Verified Customer
Other Employees Tagged:
Raymond Ward
Feb 28, 2026 -
Nissan of Torrance responded
Hello there! Thank you so much for your kind words. Raymond truly goes above and beyond to provide exceptional and friendly service to all our customers. We're so glad he was able to help you with any questions and problems. We appreciate your support and look forward to serving you again soon. Have a great day!
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Great service Great customer service, always good on
helping out. Great work on getting my maintenance done
helping out. Great work on getting my maintenance done
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by dwood428
Verified Customer
Verified Customer
Other Employees Tagged:
Raymond Ward
Feb 21, 2026 -
Nissan of Torrance responded
Thank you for the kind words! We are thrilled to hear that you had a positive experience with our customer service team. Our goal is always to provide exceptional service and we are happy to hear that we were able to assist you with your maintenance needs. Thank you for choosing Nissan of Torrance!
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