Rebeca Cazares

Showcase Honda responded

Thank you for your wonderful feedback and for taking the time to share your experience with us. We appreciate that you found your overall experience satisfactory, and we understand your concerns about the vehicle preparation process. Your feedback about the cleanliness and presentation details is valuable to us, as we strive to ensure every vehicle meets our high standards before delivery. We take pride in providing thoroughly prepared vehicles for our customers, and we will use your input to improve our preparation procedures. Thank you for choosing Showcase Honda, and we hope you enjoy your new vehicle.

Showcase Honda responded

We are happy to hear about your positive experience with our team member's helpfulness and patience. It's wonderful to know that you found the information provided valuable and that our staff took the time to assist you thoroughly. Your appreciation means a great deal to us, and we're grateful you took the time to share your feedback about the excellent service you received. We are concerned to see that your experience did not meet the 5-star standard that we strive for, and we would appreciate the opportunity to learn how we could have improved. At your convenience, please reach out to Lindsay Voss, our Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 so that we may discuss this further. We look forward to hearing from you.