Rebecca Kotsubka
Rebecca Kotsubka at Maus Nissan of New Port Richey

Rebecca Kotsubka | Page 6

Finance Director

Maus Nissan of New Port Richey

3939 US Highway 19
New Port Richey, FL 34652

4.7
89 Reviews
4.7

89 Reviews

Write a Review

Dealership Experience

11 yrs, 5 mos

Industry Experience

11 yrs, 7 mos

Specialties & Trainings

Finance & Insurance Specialist

E-Commerce Specialist

View more specialties & trainings

89 Reviews of Rebecca Kotsubka

February 03, 2020

Dealership Rating
Employee Rating

❤️ Maus. Katrina in the Service department is always so friendly and knowledgeable. Everyone makes sure you have everything you need. A+ for the whole dealership. More

by Mblafferty
Recommend Dealer
Yes

Other Employees Tagged: Katrina Atkinson, David Maus Jr., Ilan Velez

Feb 05, 2020

Maus Nissan of New Port Richey responded

Thank you for taking the time to leave us a review, MBLafferty! We thank you for entrusting us with your vehicle, and thank you for your kind words! Katrina does a fantastic job for our guests, thank you for recognizing her! All our staff strive to treat each guest like a member of the family; providing everyone with a truly exceptional experience- that's the 'Maus Difference!' Thank you for being a part of our Maus Nissan Family, and we look forward to serving you again, soon! Have a very blessed day! - Paul DaRocha, Loyalty Manager

February 03, 2020

Dealership Rating
Employee Rating

You’re always treated with respect and value. Mr. John is so pleasant to deal with you can really trust him. Great Job to the staff More

by Ashby.sabrina
Recommend Dealer
Yes

Other Employees Tagged: Jerreld Jenkins, John Thorne, Keith Walker

Feb 05, 2020

Maus Nissan of New Port Richey responded

Thank you for taking the time to leave us such a wonderful review, Ashby.Sabrina! Thank you for entrusting us with your business, and for your kind words! John does a great job for his guests- thank you for recognizing him! We appreciate you being a part of our Maus Nissan Family, and we look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager

September 20, 2019

Dealership Rating
Employee Rating

Decepcionado Ustedes mienten Todo El tiempo ,se demoran y El servicio tecnico es pesimo ,NO recomiendo a nadie para que compre un auto con ustedes,mucha propaganda More

by Jose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Armando Marrero

Sep 20, 2019

Maus Nissan of New Port Richey responded

Please remove me from this review; I have not worked with you, nor ever met you. I apologize that you may have not had a good experience with Armando, but it is unfair to have added me to this review as we have never spoken or met.

Sep 20, 2019

Maus Nissan of New Port Richey responded

Please remove Rebecca Lafferty from the review.

January 30, 2019

Dealership Rating
Employee Rating

Solid sales team Had a bad experience with one of the sales guys out in the lot, but Ryan stepped in and was great. Ryan and the sales team worked with me and got me i More

by Inlinefencing727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Leon, Ryan Smith

January 09, 2019

Dealership Rating
Employee Rating

Probably the best car buying experience i had. Matt Boylan is a very professional and really pay attention to any details that you may need when buying a car, he went above and beyong for me, also More

by felix1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: MATT BOYLAN, David Maus Jr., Joe Migliaccio

January 02, 2019

Dealership Rating
Employee Rating

Best Car Buying Experience Very awesome staff. Got my payments where I needed them. Love my Kicks and will never go to any other dealership. I have another Nissan that I purchas More

by Ksrsailing65
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alain Garcia, Aldo Rrethatakaj, I can’t remember everyone’s name. Every was extremely pleasant.

November 05, 2018

Dealership Rating
Employee Rating

The friendly dealership The staff at Maus Nissan are the friendliest and most courteous folks I have ever seen at any car dealership, I knew my business was certainly appreci More

by Mlh
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austen Johnigean, Demetrios Klindonas, Mike Lupica

Nov 20, 2018

Maus Nissan of New Port Richey responded

We are so thankful for you as a customer of ours! We appreciate the time you took to work with our team!

September 25, 2018

Dealership Rating
Employee Rating

Our new car buying experience The evening before my husband and I went car shopping I checked online with the hope of saving a little time the following day. Maus Nissan responded More

by Ribbin1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jovannie Jimenez, David Maus Jr., Finance Dept (sorry I do not have his name at the moment) but he was so kind and helpful.

September 08, 2018

Dealership Rating
Employee Rating

Long drive for nothing! Called in the morning and contacted on the internet Rebecca Lafferty and told her I would be up in 3 hours to deal on a car. Twenty minutes from the d More

by tommy n.
Customer Service
Recommend Dealer
No
Sep 08, 2018

Maus Nissan of New Port Richey responded

Sir, We apologize for your experience. As the Internet Sales Director, I, myself are not always available and at the time of your phone call(s) I was with customers. We had tried to seclude the vehicle prior to your arrival, but it is within company policy that we cannot deny access to a vehicle that is for sale on our lot and a sales person from our floor sales introduced a customer to the vehicle. Upon immediate sale of the vehicle, I was unavailable to speak for several hours, so a Sales Manager from our dealership wanted to call you immediately because we do NOT play the "bait and switch game" and didn't want you to show up and the vehicle be gone. After I had became available again, I received two messages: first of which that the Sales Manager had called to inform you of the vehicle being sold before your arrival and the second that another Sales Manager intercepted a phone call from the Internet Department that you had called back to verify what the first Sales Manager had contacted you about and that you had become upset at the verification of news: proceeded to talk poorly towards the second Sales Manager and then hung up on him mid-sentence. There is no excuses to be made in this situation because there is no one to blame as it is against policy to withhold a vehicle from a potential buyer as it would be unfair to the consumer and sales person. I understand that you are frustrated, but it is unfair to say that in a world of equal opportunity, we deny the availability of a vehicle to any consumer because another one may buy it later; that isn't good business in its self. We did try to move the vehicle to another position in our lot where it could not be seen by a consumer unless a salesperson brought them to the vehicle; but in the end, would you have been more angry to continue to drive another hour (at the time of the call the first Sales Manager stated that you were in South St Petersburg) to find out the vehicle was gone? From a person stating he has 40 years of customer service; you can agree with us that it is better to be upfront and honest about a situation vs. being lied to and expecting the vehicle is still here upon arrival, correct? We are a family owned and operated facility, we strive to provide a service like no other dealer does and do not play any games.. which is why our Sales Management staff took it upon themselves to give you a call when I myself was unavailable. I'm sorry that you were not happy with the experience you had, but we cannot watch all 1000+ cars on our lot at all times to prevent this from happening, nor break policy to deny a customer access to any in stock inventory.

September 01, 2018

Dealership Rating
Employee Rating

Poor service Never fixe the problems that we had with the murano, instead fixing properly the glue the fender, parts was order and got contact 2 or 3 weeks later, More

by Salanto1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Sabas Figueroa

Sep 04, 2018

Maus Nissan of New Port Richey responded

Dear customer, we're very sorry to see this and would like to look into this situation for you. Please refer to the private message we've sent you with Rebecca Lafferty's contact information. Thank you so much.

Sep 01, 2018

Maus Nissan of New Port Richey responded

Could you please contact me at rwhelan@mausnissan.com or at 727-277-6118, my cell phone. I noticed that I was tagged in this review as a 5 star experience, I would like to speak with you further as this negative review of our sales person hits me pretty hard, I’d like to verify the information. Thank you.

Sep 24, 2018

Maus Nissan of New Port Richey responded

Could you please contact me at rwhelan@mausnissan.com or at 727-277-6118, my cell phone. I noticed that I was tagged in this review as a 5 star experience, I would like to speak with you further as this negative review of our sales person hits me pretty hard, I’d like to verify the information. Thank you.

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