Rebecca Smith

James River Ford responded

Hello Chuck, First, please accept our apologies for the delayed response to your review. We truly appreciate your patience and the time you took to share your experience. We’re glad to hear that you had a great experience purchasing your F-250 and that Reif Tauati and the rest of our team helped make the process a positive one. Thank you for choosing James River Ford and for taking the time to leave us a review. Enjoy your new truck, and please don’t hesitate to reach out if there’s ever anything we can help with in the future. Sincerely, The Team at James River Ford

James River Ford responded

Hello, First, please accept our apologies for the delayed response to your review, and thank you for taking the time to share your experience. More importantly, we want to sincerely apologize for what happened. In this situation, we dropped the ball. After you took the time to come in, see the vehicle, and leave your information, you absolutely should have been contacted before the vehicle was sold to someone else. We understand why that would be frustrating, especially after being told you would have the first opportunity when it became available. Your time and interest in the vehicle should have been respected, and we regret that our communication did not meet the standard we expect from our team. We appreciate you bringing this to our attention, and your feedback has been shared internally so we can improve how situations like this are handled in the future. Sincerely, The Team at James River Ford