Hello Mazda has done it again!
They made my dreams come true today when I purchased yet another Mazda from them. We are a Mazda household and we are very proud of it!
Everyon
They made my dreams come true today when I purchased yet another Mazda from them. We are a Mazda household and we are very proud of it!
Everyone at Hello Mazda is great to work with. We have worked with Henry for years and are very appreciative of his amazing work and dedication towards helping customers.
Today when I bought my 2024 Carbon Edition CX-5, we got to work with Evan. He was a complete professional who was very knowledgeable and helpful. Evan made the entire process so smooth and easy.
It is such a relief to work with great talent like Evan and Henry. They worked together to help me get in the car I wanted with the financial situation I wanted and they explained everything I needed to know every step of the way.
Hello Mazda also has great follow up. Every time we have been to Hello Mazda, Lerea has always made an excellent effort in following up with us to ensure our experience was nothing but exceptional.
I am extremely grateful to everyone at Hello Mazda for their support and dedication to their customers.
If you’re going to buy a car, THIS is where you need to be.
Thank you!!!
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by drewlovetaylor
I had an appointment to look at the CX5.
I went to the desk to tell them I had an appointment with Brando and talked to a manager named Henry and he was very unenthusiastic and dismissive. I
I went to the desk to tell them I had an appointment with Brando and talked to a manager named Henry and he was very unenthusiastic and dismissive. I waited for more than 30 mins for someone to help me and it was not busy! This was at 5pm! They really dropped the ball there!
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by Helmsdeep1284
Jan 09, 2024 -
Mazda of Valencia responded
Hello,
We understand that having an appointment is meant to streamline the process and provide a smooth experience, so we truly apologize for the extended wait time. We value your time, and your experience falls short of the standards we strive to maintain.
Please be assured that we are taking your feedback seriously, and we will address this issue internally to prevent any recurrence. We appreciate your patience and understanding, and we are committed to making the necessary improvements to ensure a better experience for our customers in the future.
Upon reviewing your customer profile, I recognize the length of our partnership, and I genuinely hope that this one experience doesn't taint the positive interactions we have had in the past. Your satisfaction is of utmost importance to us.
If you are still interested in exploring the CX5, I would like to personally assist you in scheduling another appointment and ensuring a more positive experience.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust.
Sincerely,
Lerea Graham
General Manager
I’m impressed with the fact you show me the work your
doing via a short video. I trust this dealership versus the one I no longer use for my Chevy. Thank you for being honest.
doing via a short video. I trust this dealership versus the one I no longer use for my Chevy. Thank you for being honest.
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by Sandra Corona
Other Employees Tagged:
Evan Kelly and Cassandra
Oct 09, 2023 -
Mazda of Valencia responded
Hi Sandra,
Thank you so much for taking the time to leave us a five-star review! We're thrilled you had a positive experience at Hello Mazda of Valencia.
We're proud to provide transparent and honest service to our valued customers. It's fantastic to know that you appreciate our practice of sharing short videos to inform you about the work on your vehicle. Building trust with our customers is paramount to us, and your feedback reaffirms that we're on the right track.
We're here to make your automotive journey as smooth and worry-free as possible, and we're grateful for your trust and support. If you have any questions or need assistance with your Mazda, please don't hesitate to contact us.
Once again, thank you for choosing Hello Mazda of Valencia, and we look forward to serving you in the future. Safe travels!
Great, non-presured experience.
Georges was awesome. Would recommend to anyone. Hopefully the follow-up service is as good as the pre-sale service!
Georges was awesome. Would recommend to anyone. Hopefully the follow-up service is as good as the pre-sale service!
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by brianmiller
Other Employees Tagged:
Geoges
Oct 06, 2023 -
Mazda of Valencia responded
Hi Brian,
Thank you so much for taking the time to leave us this fantastic five-star review! We're delighted to hear that you had a great experience at Hello Mazda of Valencia, and we genuinely appreciate your recommendation.
We're proud to have Georges as part of our team, and we're thrilled to hear that he made your visit enjoyable. Rest assured, we're committed to providing excellent service not only during the pre-sale but also in our follow-up service. Your satisfaction is our top priority, and we're dedicated to ensuring your ownership experience is just as superb as your initial visit.
If you have any questions or need assistance, please don't hesitate to contact us. We value your business and look forward to serving you again.
Safe travels, and enjoy your new Mazda!
Jesse Ruiz at Hello Mazda Valencia was an absolute
pleasure to work with. He worked very hard to find us the car we wanted and never pressured us or pushed us in certain direction. He was a breath of
pleasure to work with. He worked very hard to find us the car we wanted and never pressured us or pushed us in certain direction. He was a breath of fresh air when it came to purchasing a vehicle and I would recommend him to anyone looking to purchase a Mazda.
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by Kevin P
Other Employees Tagged:
Jesse Ruiz
Oct 06, 2023 -
Mazda of Valencia responded
Hi Kevin!
Thank you so much for sharing your experience with Jesse Ruiz at Hello Mazda Valencia! We are thrilled to hear that Jesse made your car-buying experience pleasant.
It's wonderful to know that Jesse's dedication to finding the perfect car for you was evident, and we take great pride in h is commitment to providing a pressure-free environment. Buying a vehicle should be an enjoyable and stress-free experience, and it sounds like Jesse embodies that philosophy.
Your recommendation means the world to us, and we couldn't be happier to have had the opportunity to serve you. If you ever need anything or have any questions, please don't hesitate to reach out. We're here to assist you every step of the way.
Safe travels in your new Mazda, and thank you once again for choosing Hello Mazda Valencia!
Great customer care from my arrival.
Trevor got me my perfect dream car on second go.amazing team style modern facility fast financing got a 2016 Mercedes gle350 great price. Would recom
Trevor got me my perfect dream car on second go.amazing team style modern facility fast financing got a 2016 Mercedes gle350 great price. Would recommend hello mazda
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by cslfilms
Oct 03, 2023 -
Mazda of Valencia responded
Hello!
Thank you so much for taking the time to share your fantastic experience at Hello Mazda of Valencia! We are thrilled to hear about your positive experience and that you found your perfect dream car with Trevor's assistance. Our team takes great pride in providing top-notch customer care and ensuring a smooth car-buying process.
It's wonderful to know that you were impressed with our modern facility and the efficiency of our financing options.
Your recommendation means a lot to us, and we genuinely appreciate your support. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new Mercedes, and we hope to see you again at Hello Mazda of Valencia!
Oct 03, 2023 -
Mazda of Valencia responded
Hello,
Thank you so much for taking the time to share your fantastic experience at Hello Mazda of Valencia! We are thrilled to hear about your positive experience and that you found your perfect dream car with Trevor's assistance. Our team takes great pride in providing top-notch customer care and ensuring a smooth car-buying process.
Your recommendation means a lot to us, and we genuinely appreciate your support. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new Mercedes, and we hope to see you again at Hello Mazda of Valencia!
THE TRUE CONCERN FOR MY CAR IS NOTEWORTHY - I LOVE THIS
DEALER AND THE FACT THAT IT IS LESS THAN 5 MILES FROM MY HOME WAS THE PRIME REASON WE BOUGHT FROM HELLO MAZDA
DEALER AND THE FACT THAT IT IS LESS THAN 5 MILES FROM MY HOME WAS THE PRIME REASON WE BOUGHT FROM HELLO MAZDA
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by reste3
Service Price Transparency
Oct 03, 2023 -
Mazda of Valencia responded
Hi!
Thank you so much for taking the time to share your wonderful five-star review! We are thrilled to hear about your positive experience with Hello Mazda of Valencia, and we genuinely appreciate your support as a local customer.
It's fantastic to know that our team demonstrated a genuine concern for your car, ensuring it receives the attention and care it deserves. Customer satisfaction and the well-being of your Mazda are our top priorities, and your feedback reaffirms our commitment to delivering exceptional service.
We also share your enthusiasm for the convenience of our dealership's location. Being less than 5 miles from your home makes it even more convenient to provide top-notch service and support whenever needed.
Again, Thank you for choosing Hello Mazda of Valencia as your trusted Mazda dealership. We look forward to serving you in the future and continuing to meet and exceed your expectations. If you have any questions or need assistance, please don't hesitate to reach out. Safe and happy driving!
Oct 03, 2023 -
Mazda of Valencia responded
Hi,
Thank you so much for taking the time to share your wonderful five-star review! We are thrilled to hear about your positive experience with Hello Mazda of Valencia, and we genuinely appreciate your support as a local customer.
It's fantastic to know that our team demonstrated a genuine concern for your car, ensuring it receives the attention and care it deserves. Customer satisfaction and the well-being of your Mazda are our top priorities, and your feedback reaffirms our commitment to delivering exceptional service.
We also share your enthusiasm for the convenience of our dealership's location. Being less than 5 miles from your home makes it even more convenient to provide top-notch service and support whenever needed.
Again, Thank you for choosing Hello Mazda of Valencia as your trusted Mazda dealership. We look forward to serving you in the future and continuing to meet and exceed your expectations. If you have any questions or need assistance, please don't hesitate to reach out. Safe and happy driving!
Daisy & Alex were amazing!
The minute I walked in the office Daisy walked me through my entire experience & kept in contact with me until I picked up my car. Alex, the service
The minute I walked in the office Daisy walked me through my entire experience & kept in contact with me until I picked up my car. Alex, the service manager, went above & beyond by helping me set up my Bluetooth & even returned my loaner car for me. Great service! Great people!
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by Suzi DCW
Service Price Transparency
Oct 01, 2023 -
Mazda of Valencia responded
Hi Suzi,
Thank you so much for taking the time to leave us this fantastic five-star review! We're thrilled to hear about your positive experience at Hello Mazda of Valencia, and we greatly appreciate your kind words.
We're delighted to hear that Daisy and Alex made your visit exceptional. Our team takes pride in providing top-notch customer service, and it's wonderful to see that they went the extra mile to ensure you had a smooth and enjoyable experience.
At Hello Mazda of Valencia, we strive to create memorable experiences for our customers, and your feedback motivates us to continue delivering exceptional service. We're grateful for your trust and support, and we look forward to serving you again in the future.
If you have any questions or need further assistance, please don't hesitate to reach out. Your satisfaction is our priority.
Great experience from start to finish with working out an
equity sale/trade of my CX-5. I worked with Trevor and he went above and beyond to meet my requirements to work out all details remotely regarding b
equity sale/trade of my CX-5. I worked with Trevor and he went above and beyond to meet my requirements to work out all details remotely regarding both vehicles before a meeting/test drive was agreed to. I had already done my homework and did not wish to have any typical dealership sales tactics attempted on me; I made this clear up front to Hello Mazda and the five other local dealers that ultimately lost the opportunity because they claimed they couldn’t appraise my current vehicle remotely. Hello Mazda and Trevor immediately obliged and even offered to make the 35 mile trek from Valencia to Downtown LA to bring the trade and paperwork to me. Five stars!
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by tearpaktm.studies
Other Employees Tagged:
Trevor
Aug 26, 2023 -
Mazda of Valencia responded
Hi!
Thank you for sharing your wonderful experience with us at Hello Mazda of Valencia! We greatly appreciate your feedback and are thrilled to hear about your positive encounter with our team, especially with Trevor. We're delighted that we could meet your requirements and provide a smooth and convenient process.
Trevor's dedication to ensuring all details were worked out remotely showcases our commitment to excellent customer service. We understand the value of your time and the importance of a hassle-free experience. It's fantastic that Trevor and the team went above and beyond to facilitate a meeting and test drive that met your needs. We're grateful for your trust in Hello Mazda of Valencia, and we're pleased that our efforts stood out to you in comparison to other local dealerships.
Your satisfaction is our top priority, and we're thrilled that we could deliver a service that warranted a five-star review. Thank you again for choosing Hello Mazda of Valencia, and if you ever need assistance in the future, please don't hesitate to reach out. Safe travels, and enjoy your new journey with your CX-5!
Daisy has always been a great service adviser for our
2018 Mazda CX-9. She and her team has kept our car in great shape.
2018 Mazda CX-9. She and her team has kept our car in great shape.
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by ivexample
Service Price Transparency
Other Employees Tagged:
Daisy
Aug 24, 2023 -
Mazda of Valencia responded
Hello,
Thank you so much for your kind words and for leaving us a five-star review! We're thrilled that you've had a positive experience with Daisy as your service advisor for your 2018 Mazda CX-9.
The Hello Mazda of Valencia team is dedicated to providing top-notch service and ensuring our customers' vehicles remain in excellent condition. We truly appreciate your trust in us to take care of your car.
If there's anything specific you'd like to highlight about your experience or any suggestions on how we can further improve our services, please feel free to let us know. We're always looking for ways to enhance our customer's satisfaction.
Thank you again for choosing Hello Mazda of Valencia for your car maintenance needs, and we look forward to serving you in the future. If you have any questions or require assistance, don't hesitate to reach out to Daisy or any team member.
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