Rich Garland | Page 2

It is very easy to book an appointment, but after you drop off your car the communication is horrible. (This is a consistent thing at this dealership) I went in to the dealership to speak to them be drop off your car the communication is horrible. (This is a consistent thing at this dealership) I went in to the dealership to speak to them before making my appointment and they let me know they were low on EV techs which is understandable. I booked the appointment 2 weeks out so they could schedule appropriately (check engine light / dimming of passenger headlight). I dropped off my car first thing Friday the 23rd and they didn't touch the car until Wednesday the 28th. I started calling every day starting on Monday 26th. No one called, only a texted link to a progress bar that never showed any progress and then they just sent a text with quote that said agree to pay this or not agree. No explanation. I called to get more information and finally spoke to someone and they tried to make it sound like this was something that needed to be done soon or my car would only drive at 5 mph and would be difficult. Also they would have to keep my car longer. The whole point of booking well in advance and giving them 6 days with the car was so it would be done. A double checked with my local mechanic because I wanted more of an explanation and he said it wasn't that big of a deal but would need to be done before the weather warmed up. He also quoted me less than half the price and he could do it in 3hrs. I understand the dealership being more expensive but more than double. When I asked about the headlight they said nothing was wrong, as we can see from the attached picture from the morning of the 30th, it is not working right. I had an offer for a free Multi Point Inspection and received no report or information. In the past I have received a print out with what they looked over and the service person would go over it with me. Overall, it was disappointing and a frustrating experience. Additional, after posting a negative google review Zeigler responded saying I should contact them to discuss the review. When I called the dealership, they took my number and said they would have the manager return my call. Guess what, they never did. More

by Miyavikame Verified Customer Verified Customer

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I left for 2 weeks my truck under warranty to repair the differential I don’t have any answer about it the differential I don’t have any answer about it More

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Great experience very professional clean dealership. It was a pleasurable dealing with Mr Vega. Look forward to seeing him against. It was a pleasurable dealing with Mr Vega. Look forward to seeing him against. More

by Appollo123 Verified Customer Verified Customer

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Mo , Is a total professional. He and Rich helped me through a very stressful situation.. I’m so grateful for the support. He and Rich helped me through a very stressful situation.. I’m so grateful for the support. More

by Patrick Verified Customer Verified Customer

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I hear horrible stories about having work done at the dealership, but me I trust and love my dealership and whenever I want a new vehicle this will be my shopping place. dealership, but me I trust and love my dealership and whenever I want a new vehicle this will be my shopping place. More

by kirkman.melody Verified Customer Verified Customer

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Zeigler has been incredible to work with and they have done a great job taking care of my car! done a great job taking care of my car! More

by gustafsonk17 Verified Customer Verified Customer

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I purchased the vehicle new 2024, had a few issues. Everything got fixed with no other issues. Job well done. Everything got fixed with no other issues. Job well done. More

by CURTIS.S Verified Customer Verified Customer

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Very polite patisn't very detail. Always a warm customer. He makes me feel value and thank you. Always a warm customer. He makes me feel value and thank you. More

by karlisak Verified Customer Verified Customer

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Great and fast service. CHRISTIAN ARGUETA was very professional, knowledgeable and extremely nice. Thank you very much. CHRISTIAN ARGUETA was very professional, knowledgeable and extremely nice. Thank you very much. More

by Dorota Verified Customer Verified Customer

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Christian was very helpful. Kept me up to date. Sent list of items needing attension. Kept me up to date. Sent list of items needing attension. More

by Hamer0 Verified Customer Verified Customer

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