Rich Garland | Page 23

I purchased a pre owned 2020 escalade w/ 20k miles, with extended warranty. Problems with verbal navigation, the handle door locks, the step to enter / exit the vehicle, and seat cool/warm have been issues extended warranty. Problems with verbal navigation, the handle door locks, the step to enter / exit the vehicle, and seat cool/warm have been issues. The service manager noted my concerns and assigned a service person to address the issues. The 1st time I brought the vehicle in the problem with navigation was unable to be duplicated. The door locks were reported to be adjusted. I returned the following day and demonstrated to the service person the problem. They investigated and said the problem was with Lojack and that was supposedly corrected. The last time I brought the vehicle in a similar response was given - duplication of the concerns were not present. I am not sure what else to do. I spent a lot of money for the vehicle and I would like it to function without these issues. More

by MAKLTD Verified Customer Verified Customer

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Worst dealership ever. Purchased a car there in 2015. Paid for a new transmission due to it being out of warranty. That transmission blew out in 7 weeks. Ziegler said th Purchased a car there in 2015. Paid for a new transmission due to it being out of warranty. That transmission blew out in 7 weeks. Ziegler said the new transmission was under warranty for another 100,000 miles. It took “2 months”to evaluate the problem and then had the gall to charge me a $179.00 inspection fee for a repair that was under warranty. They suck you in with good sales services and then hang you out to dry with their service department. I bought two cars there. NEVER AGAIN.! More

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I was there for a oil change on 11/06/21Great experience I was there for a oil change on 11/06/21 Great experience very well organized and clean place,friendly worker…Rich was great 👍 I was there for a oil change on 11/06/21 Great experience very well organized and clean place,friendly worker…Rich was great 👍 More

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I would leave Ziegler’s a 0 if it were an option. All they do is lie to get a sale. I purchased my Traverse 05/20, and have heard nothing but lies! Sold warranties what are obsolete, as I live over 59 mi they do is lie to get a sale. I purchased my Traverse 05/20, and have heard nothing but lies! Sold warranties what are obsolete, as I live over 59 miles away and can’t utilize at any dealership, as stated at time of sale. Go anywhere but here! save your hard earned money. More

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Service department Rich Garland I have been treated very well by the staff especially Rich Garland the car was completed as promised with no hidden fees or surprises. Thank You Rich I have been treated very well by the staff especially Rich Garland the car was completed as promised with no hidden fees or surprises. Thank You Rich Garland and all the service staff.! More

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thanks Rich Rich was able to give me a same day appointment and fix my car. No unnecessary repairs just honest service. Thanks Rich! Ask for Rich if you need your Rich was able to give me a same day appointment and fix my car. No unnecessary repairs just honest service. Thanks Rich! Ask for Rich if you need your car repaired. More

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Unnecessary Repair I brought my company car in to replace the water pump which just started pouring anti-freeze out the bottom of the Traverse. This was a $600 repair. I brought my company car in to replace the water pump which just started pouring anti-freeze out the bottom of the Traverse. This was a $600 repair. But, Rich Garland added a $2,000 "oil leak" to the bill they charged my fleet management company. This vehicle spends every weeknight on my concrete driveway. If there was an oil leak, I would have seen it on my driveway. It would have been impossible to miss this "oil drip" (his categorization - not an oil seep) without my knowledge. At a minimum, this repair was not necessary. Since this oil situation did not need immediate repair, Rich should have simply advised us to keep an eye on it instead of pushing the repair through. I do NOT recommend this service center. I will never bring my vehicle there again. More

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